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Hendrick Toyota Concord

Concord, NC

4.8
1,057 Reviews

7670 Bruton Smith Blvd

Concord, NC

28027

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Showing 1,057 reviews

November 24, 2024

Chris Garzone did a great job of recommending the work that needed to be done and getting me out the door quickly More

by Jmclaughlin331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Garzone
Nov 26, 2024 -

Hendrick Toyota Concord responded

Thank you for the review for your service visit at Hendrick Toyota Concord with Chris Garzone. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

November 23, 2024

Todd B. was very helpful and easy to work with. He was very personable and we never felt pressured. More

by Guest
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Todd Burdekin
Nov 26, 2024 -

Hendrick Toyota Concord responded

Thank you for the feedback. We are so happy to read such a great review about your sales experience with Todd Burdekin at Hendrick Toyota Concord. We look forward to seeing you again for all your automotive needs in the future. Vernita, Customer Relations Manager

November 21, 2024

Fantastic service every time. Everyone I work with is knowledgeable and helpful! Been going to this dealership for 7 years now! More

by Alanabree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vinny , Chris Haynes
Nov 22, 2024 -

Hendrick Toyota Concord responded

Thank you for the review for your service visit at Hendrick Toyota Concord Vincer Vasquez. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

November 20, 2024

I purchased a used 23 Highlander from Hendrick Toyota in Concord. I worked with Brian with my deal. He was great to work with and actually went above and beyond to drive the car to my home so my wife could More

by jbrooks207
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Arellano, Chip Gonion, Brian Worcester
Nov 22, 2024 -

Hendrick Toyota Concord responded

Thank you for the feedback,. We are so happy to read such a great review about your sales experience with Brian Worcester at Hendrick Toyota Concord. We look forward to seeing you again for all your automotive needs in the future. Vernita, Customer Relations Manager

November 14, 2024

They did a great job. They went over the service to be performed. They kept me updated. More

by cjfranklin40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Chestnutt
Nov 17, 2024 -

Hendrick Toyota Concord responded

Thank you for the review for your service visit at Hendrick Toyota Concord with Brandon Chestnutt. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

November 13, 2024

The staff was very friendly and efficient. They helped me in any way they could. They took care of the paperwork very quickly. More

by Neftali Molinar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shie Budsri, Anthony Arellano, Sedric Parker
Nov 17, 2024 -

Hendrick Toyota Concord responded

Thank you for the feedback, Neftali. We are so happy to read such a great review about your sales experience with Shie Budsri at Hendrick Toyota Concord. We look forward to seeing you again for all your automotive needs in the future. Vernita, Customer Relations Manager

November 12, 2024

I have bought all my cars since the 1990s at your dealership and have a pretty good impression of your company. At this point we felt left in the dark as to how long the service would take to complet More

by jdlomonaco
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincer Vasquez
Nov 17, 2024 -

Hendrick Toyota Concord responded

We are disappointed to see that your visit with us did not meet your expectations. Vernita, Customer Relations Manager

November 11, 2024

everything was great no issues at all will continue to take my 4 -runner back there for service More

by msiscoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Garzone
Nov 13, 2024 -

Hendrick Toyota Concord responded

Thank you for the review for your service visit at Hendrick Toyota Concord with Chris Garzone. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

November 06, 2024

engine error code came up and they were quick to determine the cause. It was covered under warranty and their approval took the longest. once approved and part received, repairs done in timely man More

by dgroh31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Enix
Nov 08, 2024 -

Hendrick Toyota Concord responded

Thank you for the review for your service visit at Hendrick Toyota Concord. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

November 04, 2024

People were great. Friendly, patient. But your pricing on parts and labor is ridiculous. My insurance adjuster showed me the parts difference between yours and Toyota.c More

by Ken
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vincer Vasquez
Nov 09, 2024 -

Hendrick Toyota Concord responded

Thank you for your feedback and for recognizing the efforts of our team. We understand your concerns about pricing and labor time. Vernita Customer Relations Manager