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Hendrick Toyota Concord

Concord, NC

Overview
Reviews
4.8
1,073 Reviews
Call Dealership (855) 582-4379
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7670 Bruton Smith Blvd

Concord, NC

28027

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Showing 1,073 reviews

January 07, 2025

Vincer Vasquez was amazing and helping me quickly look over my vehicle because of a Toyota customer program. My car wasn’t due for any work yet but also proactively printed out my next service requirement More

by s.her
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincer Vasquez
Report | Print
Jan 09, 2025 -

Hendrick Toyota Concord responded

Thank you for the review for your service visit at Hendrick Toyota Concord with Vincer Vasquez. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

January 05, 2025

All service needs addressed. Had coolant flushed also. Worked with Brandon, who covered everything professionally. More

by vsmoot
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Chestnutt
Report | Print
Jan 06, 2025 -

Hendrick Toyota Concord responded

Thank you for the review for your service visit at Hendrick Toyota Concord with Brandon Chestnutt. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

January 04, 2025

Service was great and completed all of the necessary work na na na na na More

by Rpratt001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Haynes
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Jan 05, 2025 -

Hendrick Toyota Concord responded

Thank you for the review for your service visit at Hendrick Toyota Concord. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

December 30, 2024

Hendrick Toyota is an excellent Service and car dealer! ALWAYS GOOD SERVICE and customer service More

by frances_gre64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Cawley
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Jan 01, 2025 -

Hendrick Toyota Concord responded

Thank you for the review for your service visit at Hendrick Toyota Concord with Ryan Cawley. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

December 28, 2024

truck needed a new battery got it replaced quickly and efficiently Ryan done a great job getting me in and out. More

by shane.flake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Cawley
Report | Print
Jan 01, 2025 -

Hendrick Toyota Concord responded

Thank you for the review for your service visit at Hendrick Toyota Concord with Ryan Cawley. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

December 24, 2024

Been going there 20 years. ..customer service is falling with volumes. Used to be more personal. Recently waited almost 1.5 hours to get a tire valve stem fixed and ended up l More

by fryeguysfamily
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Moore, Chris Catherwood, Darren Miskelly, Brandon Chestnutt
Report | Print
Jan 02, 2025 -

Hendrick Toyota Concord responded

We thank you for your feedback. We're sorry you had a negative experience with our service. This is not the kind of experience we want our customers to have, We sure will share this experience with our team and improve our service. Again, we thank for taking your time giving us a value feedback. Vernita, Customer Relations Manager

December 18, 2024

I enjoyed this Dealership here in concord The workers make sure the job is done More

by Dottiecarroll1994
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Chestnutt
Report | Print
Dec 21, 2024 -

Hendrick Toyota Concord responded

Thank you for your 5 star review! We are so happy to hear you had such a great experience with our service advisor Brandon Chestnutt at Hendrick Toyota Concord! We look forward to seeing you in the future for any of your automotive needs.

December 17, 2024

Dennis Ruiz was the sales person. He was kind, patient, courteous and knowledgeable. it was a great customer experience. He gets 10 stars! More

by BTXPRSS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dennis Ruiz
Report | Print
Dec 20, 2024 -

Hendrick Toyota Concord responded

Thank you for the feedback. We are so happy to read such a great review about your sales experience with Dennis Ruiz at Hendrick Toyota Concord. We look forward to seeing you again for all your automotive needs in the future. Vernita, Customer Relations Manager

December 16, 2024

Love the new video inspection they send during the services appointments. This is the only dealership we trust to do business with. More

by rebeccasoby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kalvin , Jordan Gladden, Matthew Kaiser, Todd Moore
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Dec 20, 2024 -

Hendrick Toyota Concord responded

Thank you for the review for your service visit at Hendrick Toyota Concord with Bernard Joseph, rebecca. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

December 13, 2024

Dennis Ruiz helped me purchase a 2025 Toyota Corolla. He was very kind, patient courteous and helpful. Great customer service! I would give him 10 stars! Brenda T. More

by BTXPRSS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dennis Ruiz
Report | Print
Dec 14, 2024 -

Hendrick Toyota Concord responded

Thank you for your 5 star review! We are so happy to hear you had such a great experience with our sales rep Dennis Ruiz! We look forward to seeing you in the future for any of your automotive needs.

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