Hendrick Toyota Concord

Salesman Dawson Williams is honest, humble, and knows Cash Talks and Cash Walks. I used to live in the area near this dealership; in fact, my 2016 Prius was purchased there. Shortly after purchasing th Cash Talks and Cash Walks. I used to live in the area near this dealership; in fact, my 2016 Prius was purchased there. Shortly after purchasing the Prius, I moved 75 miles away. On 2/28/25, I bought a 2025 Camry Hybrid from this dealership. On that day, I had an appointment nearby & decided to stop to look in the lot to see if a white, relatively new, Camry Hybrid with very low mileage was available. The car I ultimately purchased was 1 of 2 white Camrys on this lot. The price was too high when initially quoted. Also, I knew a car owner is better advised to sell his auto outright rather than trade it in on another vehicle. My dad taught me how to buy a car with cash: never on the same day you first see the vehicle. Rather walk away & let the salesman and manager come back to get you. On the day I bought the car, I started to walk away; but the manager urged me to stay. The manager bought my supper and encouraged me to negotiate further. The manager decided to lower the price first given to me by my salesman by about $2000. In addition, I could drive the car home that night if I would let the dealership run a credit check on me. Further, I had to agree to sign a loan with an interest rate over 7% and payments. This loan document would be shredded if I returned to the dealership within 7 days with cash. The whole proposition was repulsive to me when I could pay cash but just didn't have it with me that day. I was tired & had a husband with MS at home and 2 dogs waiting for something to eat. I needed a safer car with newer technology to drive in places like Annapolis & Baltimore, MD, where I have friends. I needed the lane sensors and radars to protect me in heavy traffic. My gut said this car is the one to buy now with the right price tag. However, it was Friday afternoon, and my money could not be wired from my investment account and processed fast enough. It would take a few days for me to have the cash in hand, but the manager gave me a week to return with cash. I returned to the dealership within the week. It was then that I learned this dealership has a "closer." The sales person who is the closer can make the deal happen when others cannot. That, to me, is unethical. If a salesperson sees a potential buyer really in need of a car and can help this person make a better deal toward the end of the week or month due to special offers given when car sales need to reach an expected quota, then why not give the customer a better deal. Maybe this customer is a single parent with a mortgage, insurance, etc., and is on a tight budget. Then his children get sick, cars break down, and this customer needs a miracle to get another vehicle. Hendrick Toyota of Concord can provide the miracle needed with an affordable vehicle for this customer. Why not give a person who needs it a hand up. Both parties benefit when the person gets an affordable deal & the dealership gets a car off its lot. I would like to trust the executives of car dealerships; but first, trust must be earned. Let's get rid of the notion that car salespersons cannot be trusted. Where did this notion come from? Think about it, and you executives do your best to earn the respect and trust of the people who buy your cars. More

Very easy to schedule an appointment for NC State Inspection. Took my car in the service bay as soon as I arrived. Service Advisor very pleasant. I was interested in the detail service I had heard ab Inspection. Took my car in the service bay as soon as I arrived. Service Advisor very pleasant. I was interested in the detail service I had heard about but he just checked me out and never mentioned it. More

Jay Moore was very helpful! Saved me a huge expense and gave an accurate diagnosis for my truck. Saved me a huge expense and gave an accurate diagnosis for my truck. More

It was a good time nice facility great service advisor better then my last experience better then my last experience More

Chris Norway in the service department was friendly, knowledgeable, and helpful throughout the process of my first service visit. I recommend Hendrick dealers above others for their professional and cou knowledgeable, and helpful throughout the process of my first service visit. I recommend Hendrick dealers above others for their professional and courteous treatment of customers. More

Bernard Joseph had my recall taken care of efficiently and cordially. I waited at the dealership for the work to be completed. It was done in a timely manner. and cordially. I waited at the dealership for the work to be completed. It was done in a timely manner. More

They always do a great job. Always pleasant and professional and work is always completed efficiently and properly. They always keep you updated on inspection results and job pr Always pleasant and professional and work is always completed efficiently and properly. They always keep you updated on inspection results and job progress. I trust their recommendations. They go the extra mile, which is appreciated as I drive from South Carolina for service. More

Coming from another state where customer service isn't as pleasant, I was greatly surprised and impressed at everything about this dealership. Very clean, professional and polite. I loved the way someone w pleasant, I was greatly surprised and impressed at everything about this dealership. Very clean, professional and polite. I loved the way someone would come in every so often to ask if anyone needed an update or had a question. Great job on my car and loved the free car wash!! Will always come back for service. More

Easy to make an appointment for service. Service rep, Chip Gonion, is a pleasure to work with. I feel I am in good hands at Hendrick. Service rep, Chip Gonion, is a pleasure to work with. I feel I am in good hands at Hendrick. More

Absolutely best customer service rep ever, Aaron A. Highly recommend! Extremely helpful, and very knowledgeable. Highly recommend! Extremely helpful, and very knowledgeable. More