Hendrick Toyota Concord

I could not be happier with my purchase (2024 Toyota 4Runner)!! Desmond and Sedric went above and beyond for me to make sure that I got exactly what I was looking for. By far the best dealership in this 4Runner)!! Desmond and Sedric went above and beyond for me to make sure that I got exactly what I was looking for. By far the best dealership in this area if you’re looking for a Toyota!!! Make sure to ask for them when you go in. I promise they will make it happen if it’s possible!! More

The agent was very friendly and helpful, knowledgeable. The work was done at estimated time. The work was done at estimated time. More

Service Dept needs attitude improvement and show a little more courtesy and respect to their customers. My experience was not a pleasant one. And needless to say, I won’t be back. I had a wheel replaced afte more courtesy and respect to their customers. My experience was not a pleasant one. And needless to say, I won’t be back. I had a wheel replaced after a long argument. I had just bought the new Camry and the first time we washed it we noticed the wheel was bent. I scheduled an appointment to check it out. They tried to say I had hit a pothole. I had not. I finally had one guy examine it closer and said had I hit a pothole that bent the rim, it would have blown my tire out. So I finally convinced them it was like that when I bought it. It was damaged from the factory. So I made an appointment for two weeks later when the wheel came in and nobody called to let me know. So I made an appointment for Saturday and the only thing they had available was at 7:30 am that day. I made the appointment for the following Saturday at 11:30. Then I got an email reminding me of my appointment on Saturday @ 7;30 am. I called and made sure that was cancelled. The lady told me I was down for the filling Saturday at 11:30. I have to drive an hour. So when I get there for my appointment, the service guy was not very friendly. He proceeded to tell my appointment had been at 7:30 and I had missed it and the appointment previously. I had not missed that appointment, they just didn’t do anything but order the wheel. Then he made mention I had probably hit a pothole that caused the damage. At this point I was livid. He said they’d have to work me in even though I did have an appointment and he said it could take hours. He let me know it was my fault. And not to mention they took the car in front of me. I had been waiting in line for 10 minutes or more. A car pulled in beside me and they took them on. I asked him how do I go about making an appointment since I had such a hard time. But he ignored me. I didn’t take but over an hour. But with this first experience I will not be back. I will find another Toyota dealership where I hope I will be treated with a little more respect. I bought this car new. And paid a lot for it. And I had a very good experience buying it. So I was very disappointed on the service side. I am not one to ever complain. And I don’t expect to be treated any different than the next person. But from the first visit when they kept telling me I had just hit a pothole and would not listen to me! I knew that was not what had happened. I left there very stressed and aggravated. More

Chip is a great service advisor. Pleasant and friendly. Highlight of my day when I have to have my rav4 serviced Pleasant and friendly. Highlight of my day when I have to have my rav4 serviced More

Great service and very satisfied. Cost is very competitive. Liability and dependability of service is commendable and will recommend Toyota car service to friends and family. Cost is very competitive. Liability and dependability of service is commendable and will recommend Toyota car service to friends and family. More

I’m a simple person. I like my service provider to get the point of things and keep me in the loop as much as possible. & believe me, The Hendrick team does just that. I I like my service provider to get the point of things and keep me in the loop as much as possible. & believe me, The Hendrick team does just that. I had a gentleman named Brad and he had me in & out in under an hour half on a Thursday morning. Really communicative and respectful. More

I worked at Hendrick Toyota of Concord several years ago. Great place to work. Recently I purchased a 2018 Lexus GS350 F-Sport and last week a 2024 Toyota 4Runner Limited. Both are excellent vehicles. Aman Great place to work. Recently I purchased a 2018 Lexus GS350 F-Sport and last week a 2024 Toyota 4Runner Limited. Both are excellent vehicles. Amanda and Anthony were great to work with. I Highly recommend Hendrick Toyota of Concord. More

My serviceman Jeff Winchester was very informative and helpful with me making a decision to buy a new toyota camry. helpful with me making a decision to buy a new toyota camry. More

Fantastic service. We will continue to bring our vehicles here to receive service. Bernard Joseph was awesome. We will continue to bring our vehicles here to receive service. Bernard Joseph was awesome. More

My service experience was very good. . Chip Gonion is always knowledgeable, friendly, and professional. Thanks! . Chip Gonion is always knowledgeable, friendly, and professional. Thanks! More