Hendrick Toyota Concord

Love this man. I bought a Tundra in 2011 and have been having it serviced at this dealership since purchased. I have been lucky enough to have Thomas as my service t I bought a Tundra in 2011 and have been having it serviced at this dealership since purchased. I have been lucky enough to have Thomas as my service tech from Day 1. He makes sure the Tundra is in top shape and that we are taken care of when we shuttle to the mall or wait on the service. More

Not sold on them I went on 2 separate occasions and asked for routine maintenance things. They were more concerned with fixing the high cost repairs they identified my I went on 2 separate occasions and asked for routine maintenance things. They were more concerned with fixing the high cost repairs they identified my vehicle as needing. The first time I asked to have the engine air filter replaced and they forgot. Second service visit, I noticed there were no comments on the filter on my bill, I asked if it was replaced and the Advisor said yes, there must not have been a problem since they didn't replace it. Two months later I go for an inspection and am told my engine air filter needs to be replaced. Just to mention when I scheduled the appt. I told the lady I would need a loaner and was dropping my vehicle off at 7:30a. She said the Advisor would help, when I got there the Advisor said I had to go thru a rental car company (in the same building) and pay for a loaner and if my repairs exceeded $500 then the loaner would be free. Why couldn't she tell me that over the phone? As well as communicate if you are dropping off and want a loaner you have to wait for the rental car place to open an hour later! More

Terrible Service after sale I have been waiting 2 months for my permanent tag and title that I prepaid at sale. Can't get dealership to call me back and explain what the issue is I have been waiting 2 months for my permanent tag and title that I prepaid at sale. Can't get dealership to call me back and explain what the issue is. This dealership wants nothing to do with you after the sale. More

Pleasantly Surprised I made an appointment to test drive a 2014 Toyota Corolla and drove off the lot with a 2016 instead and I couldn't be happier. Kevin Plant was friendl I made an appointment to test drive a 2014 Toyota Corolla and drove off the lot with a 2016 instead and I couldn't be happier. Kevin Plant was friendly, knowledgeable, and made the potentially stressful process of purchasing a new car an enjoyable experience. More

Busted windshield Bought a 2010 toyota tacoma . had the truck less than a week . took it in the service dept to have my breaks checked and or changed if needed . i sit Bought a 2010 toyota tacoma . had the truck less than a week . took it in the service dept to have my breaks checked and or changed if needed . i sit there for over an hour waiting on this truck to come out of the service dept . finally i get up and go ask for the truck . they take me out to the truck explain what had been done to the truck and send me on my way . what they didnt explain that there was now a crack in my windshield. So i go back to the dealership talk to the service dept . talk to my salesman. ( les stewart ) great guy to deal with very helpful . i go back to the dealership talk to someone else dont know his name . this is my first truck that i was able to buy . well ive been trying to get answers to this whole dibacle for 2 weeks now and i finally get a call back from the service manager that is basically to tell me that they couldnt accept fualt for busting the windshield . that they couldnt accept responsibility for it . i love the truck . im angry and furious to just be another sale another number to a dealership that doesnt car about there customers and is all about the sale ... Its sad . now i have to pay for a windshield outta my pocket because of there negligence. More

GREAT SERVICE Hendrick Toyota Scion was a success in helping assist with my first car purchase. Sales representative Shelly Rivera did an amazing job. She was ver Hendrick Toyota Scion was a success in helping assist with my first car purchase. Sales representative Shelly Rivera did an amazing job. She was very professional and efficient In my decision. Not only did she Match my preference but she suggested other Vehicles that were similiar. My first car purchase was a 2014 Black Toyota Camry. Thanks for your service!!! More

Wonderful lease experience I visited the dealership for the first time today and was introduce to salesman Mark Higdon who immediately gave me VIP services and more. He went out I visited the dealership for the first time today and was introduce to salesman Mark Higdon who immediately gave me VIP services and more. He went out of his way to make sure that all of the needs for my next lease where met and done to my pleasing, very happy with the result and will recommend him for your future purchase or lease. More

VIP Service!!!! First Time at the dealer and to my surprises got a VIP services and more. Upon arrival, I was greeted with a smile and a warm welcome by Jose Rodrigue First Time at the dealer and to my surprises got a VIP services and more. Upon arrival, I was greeted with a smile and a warm welcome by Jose Rodriguez and Rick McKenzie who surprised me with a VIP service. There were already five cars ahead of us but we were move up to first in line. I was expecting to wait at least an hour or more but we were in and out within 30 minutes. I super highly recommend this dealer for your car services. Please ask for these two gentlemen for an awesome service. More

Service Department Travis is the best! I would change my appointment if he wasn't working! Also Tim the service manager is great! Wish I could say the same about the Travis is the best! I would change my appointment if he wasn't working! Also Tim the service manager is great! Wish I could say the same about the sales department, but I can't. Vehicle was serviced on 11/21/15 More