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Hendrick Toyota Concord

Concord, NC

4.8
1,073 Reviews

7670 Bruton Smith Blvd

Concord, NC

28027

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Showing 1,073 reviews

July 01, 2024

Happy with all work except the oil change. We discussed the type of oil to use, at length. Finally, I told the rep to use full synthetic. I think the oil used was conventional. Talked to Ch More

by Rbbolton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Norway
Jul 18, 2024 -

Hendrick Toyota Concord responded

Thank you for taking the time to leave us your honest feedback. We value each and every customer and value the opportunity to rectify any situation when we have come up short in our customer service. We appreciate you taking the time to speak with Chris Haynes and giving us that opportunity. We look forward to your next visit with us. Vernita, Customer Relations Manager

June 29, 2024

I went to Hendrick Toyota today with my Kia (which I purchased from here) and my customer service guy Aaron was very friendly, knowledgeable, and honest about what was going on with my vehicle. I reall More

by harriskimberly750
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Arce
Jul 02, 2024 -

Hendrick Toyota Concord responded

Thank you for the review for your service visit at Hendrick Toyota Concord Aaron Arce. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

June 27, 2024

The recent purchase of my truck was seamless and prompt at Hendrick Toyota. Dennis was very helpful and courteous! More

by Benjumec
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dennis Ruiz, Anthony Arellano
Jun 28, 2024 -

Hendrick Toyota Concord responded

Thank you for the feedback. We are so happy to read such a great review about your sales experience with Dennis Ruiz at Hendrick Toyota Concord. We look forward to seeing you again for all your automotive needs in the future. Vernita, Customer Relations Manager

June 25, 2024

Very professional, count on the job being done correctly. Bought new at Henderick and service always top notch! More

by Roy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chip Gonion
Jun 26, 2024 -

Hendrick Toyota Concord responded

Thank you for the review for your visit at Hendrick Toyota Concord. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

June 12, 2024

Generally very good. Free car wash didn't work. I told 4 staff, no one helped. I left without free car wash. More

by sailors277
Workmanship
Recommend Dealer
Yes
Employees Worked With
Chris Norway
Jun 13, 2024 -

Hendrick Toyota Concord responded

Thank you for the review for your service visit with Chris Norway at Hendrick Toyota Concord. We look forward to providing the same 5 Star experience next time. Vernita, Customer Relations Manager

June 11, 2024

Chris saved for me. The last two services I had problems with my brakes not working after I had got them r replaced and my transmission another issue. This was the las More

by mark.ivan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
chris
Jun 13, 2024 -

Hendrick Toyota Concord responded

Thank you for the awesome 5 Star review for your service visit with Chris Garzone at Hendrick Toyota Concord, Mark, We look forward to providing the same 5 Star experience next time. Vernita, Customer Relations Manager

June 08, 2024

No problems. No problems. No problems. The 15 word minimum is stupid. No problems. xxxx More

by tlhoffman52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Snyder
Jun 12, 2024 -

Hendrick Toyota Concord responded

Thank you for the review for your service visit at Hendrick Toyota Concord with Brittany Snyder. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

June 05, 2024

Great service on rav4 in and out no issues with the service department will use again More

by Tecanup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Cawley
Jun 07, 2024 -

Hendrick Toyota Concord responded

Thank you for the review for your service visit at Hendrick Toyota Concord with Ryan Cawley. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

June 05, 2024

I always go to Hendrick Toyota for my auto needs . I trust Woody to take care of my car and truck after so many years of service We have built a trust. Woody will not tell me something that I don’t nee More

by dalesnead1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Woody Woods
Jun 07, 2024 -

Hendrick Toyota Concord responded

Thank you for the review for your service visit at Hendrick Toyota Concord with Woody Woods. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

June 05, 2024

Jay Moore and the rest of the team at Hendrick Toyota Concord always respect my time and my vehicle. Providing the best in Toyota service any where in the Charlotte / Concord area. More

by karl.zaengle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Baranoski, Ryan Cawley, Chris Garzone, Chip Gonion, Jay Moore, Justin Dreyer, Abadi Almasri, Brandon Chestnutt, Travis Enix, Jordan Gladden
Jun 07, 2024 -

Hendrick Toyota Concord responded

Thank you for the review for your service visit at Hendrick Toyota Concord with Jay Moore and our team. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

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