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Hendrick Toyota Concord
Concord, NC
1,105 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,105 reviews
October 11, 2016
Never expected this kind of treatment from a larger dealers! We purchased a brand new 2016 Highlander had 4 miles on it .. during Hurricane Mathew we found out we had a leak in the windshield. We called the dea We purchased a brand new 2016 Highlander had 4 miles on it .. during Hurricane Mathew we found out we had a leak in the windshield. We called the dealership we purchased our vehicle from ....they advised us that there service department was closed and that Hendrick Toyota service department was open till 9:00 pm ...To make a long story short we took our SUV to them and they found that we had a leak in our windshield and informed us that they couldn't fix it ...but they would have a windshield repair company come out on Monday and fix it . Mind you it's still raining cats and dogs outside so we asked could they give us a loaner vehicle till Monday or till the fix it. We were told no. So Monday came not a call from the windshield repair shop .. no call from dealership .. nothing! I called the dealership and asked the representative what happened they replied they didn't know .. that the service Manager would get back too me next morning! Morning went by ... still no call afternoon went by ... no call ...! Evening came I called back to dealership .. I was told the manager was on the phone will give him message and he will call back ... it's almost night now still no call ... this is the worst customer service I ever dealt with .. you best believe we are going to corporate about this .!!! I understand they can get busy at times .. and my little windshield issue is maybe next to nothing compared to the other issues that they may have going on but we paid almost 40,000 for this vehicle .. we gave Toyota... Our business!!! Were is the good service we should have .... receive BACK!!!! More
by Mkasey
Employees Worked With
Matt Baranoski, Damon Hawkinson
October 08, 2016
Just Wonderful It was a toss up between Toyota of concord & Toyota of Gastonia for my purchase & I am so glad I chose concord. Jessica, Jeffrey, Shelly, & Titus were It was a toss up between Toyota of concord & Toyota of Gastonia for my purchase & I am so glad I chose concord. Jessica, Jeffrey, Shelly, & Titus were all amazing. They understood I just closed on a house & they helped me in every possible way to get my brand new 2017 Camry. Even the people who weren't assisting us were friendly & amazing by saying hello & just making us feel welcome. When we left with the car the GM took the time to come thank us & shake our hands. Shelly even has called us multiple times to follow up & make sure everything has been great even after we left. She is definitely the BEST! I am so pleased & will definitely be recommending Toyota of concord to anyone & everyone I know who may interested in getting a new car. Thank you guys so much!! More
by AidensMomie
Employees Worked With
Shelly Rivera, Titus Haywood, Jessica Bollinger, Jeffery Reeves
October 06, 2016
Purchased a 2011 Rav 4 Just wanted to take the time to let you know about our outstanding service. My wife and I visited Hendrick Toyota Scion Concord on September 5, 2016. Just wanted to take the time to let you know about our outstanding service. My wife and I visited Hendrick Toyota Scion Concord on September 5, 2016. We were helped by Shelly Rivera in purchasing our Rav 4. We were very impressed by her great attitude and outstanding customer service. She reflected your company very well. We love our car. We are truly satisfied costumers. We'll definitely be back when it's time to buy another car. Thank you!! More
by marchv
Employees Worked With
Shelly Rivera
September 30, 2016
Happy with Joe. After much research about Toyota dealerships when looking for my 4Runner, I stayed with Hendrick. I have had great service on my Tundra in the past so After much research about Toyota dealerships when looking for my 4Runner, I stayed with Hendrick. I have had great service on my Tundra in the past so I really felt like I knew this dealership. Paul Shaw helped us when researching vehicles then Nick East spent valuable time with us test driving the Highlander and the 4Runner. (Paul & Nick were moved to the finance dept.) We narrowed the search to a 4Runner and after narrowing down the one we wanted, Joe came in to close the deal and kept us updated, responding promptly to inquiries and even texted me photos of the vehicle when it arrived at the dealership. I felt like he shared our enthusiasm about the purchase. He was great to work with and we completed the deal just as expected, with no hassle. More
by lundyspear
Employees Worked With
Joe Burke, Nick East, Paul Shaw
September 27, 2016
Poor Customer Service We purchased a car for our daughter on July 30th. Her SECOND temporary tag expired this past Sunday. My husband left a voicemail Saturday inquiring We purchased a car for our daughter on July 30th. Her SECOND temporary tag expired this past Sunday. My husband left a voicemail Saturday inquiring about license plate status and his call was not returned on Monday. When I called yesterday and finally spoke to Vernita in customer relations, she told me she would email that department and get back to one of us today. No call. No apology. No sense of urgency. I just called dealership again and was sent to her voicemail. I did leave a message, but not feeling confident in her returning it, I also left a voicemail for the general manager, Donnie Moore, in hopes he can assist her. I understand that things happen, but when you make a mistake, own up to it and correct it. If you don't have an answer, follow up by apologizing to the customer and communicate that you are still working on a solution. That's Customer Service 101. Maybe if we had bought a new car instead of a used one, we would receive better customer service. To be continued... More
by KMedlin78
Employees Worked With
Vernita Reveron
August 29, 2016
Wanted Tire Pressure Light Checked Pulled into bay and waited at least 5 minutes before any one asked if I needed help. Several employees walking around busy doing nothing..Greeted with Pulled into bay and waited at least 5 minutes before any one asked if I needed help. Several employees walking around busy doing nothing..Greeted with a hello "buddy" from one guy, then the service employee came over as I was about to leave due to no one help me. He took my mileage down wrong and thought I was getting service done to my car. After putting my information into the system, he said it would be checked out. What a joke this Service Department is. Will not come back for sure. More
by TheOKG
Employees Worked With
Employee not listed
August 25, 2016
Kaitlin in sales is fanatic !!!! Just bought a 2016 Tundra,Kaitlin was fanatic to work with and a great personality , was a great experience,would highly recommend buying a car from Just bought a 2016 Tundra,Kaitlin was fanatic to work with and a great personality , was a great experience,would highly recommend buying a car from her,Thank you for everything,Tony More
by Toyota16
Employees Worked With
Kaitlin Steen
August 07, 2016
Love this man. I bought a Tundra in 2011 and have been having it serviced at this dealership since purchased. I have been lucky enough to have Thomas as my service t I bought a Tundra in 2011 and have been having it serviced at this dealership since purchased. I have been lucky enough to have Thomas as my service tech from Day 1. He makes sure the Tundra is in top shape and that we are taken care of when we shuttle to the mall or wait on the service. More
by lundyspear
Employees Worked With
Thomas Hopewell
July 31, 2016
Not sold on them I went on 2 separate occasions and asked for routine maintenance things. They were more concerned with fixing the high cost repairs they identified my I went on 2 separate occasions and asked for routine maintenance things. They were more concerned with fixing the high cost repairs they identified my vehicle as needing. The first time I asked to have the engine air filter replaced and they forgot. Second service visit, I noticed there were no comments on the filter on my bill, I asked if it was replaced and the Advisor said yes, there must not have been a problem since they didn't replace it. Two months later I go for an inspection and am told my engine air filter needs to be replaced. Just to mention when I scheduled the appt. I told the lady I would need a loaner and was dropping my vehicle off at 7:30a. She said the Advisor would help, when I got there the Advisor said I had to go thru a rental car company (in the same building) and pay for a loaner and if my repairs exceeded $500 then the loaner would be free. Why couldn't she tell me that over the phone? As well as communicate if you are dropping off and want a loaner you have to wait for the rental car place to open an hour later! More
by citygyrl
Employees Worked With
Woody Woods
July 20, 2016
Terrible Service after sale I have been waiting 2 months for my permanent tag and title that I prepaid at sale. Can't get dealership to call me back and explain what the issue is I have been waiting 2 months for my permanent tag and title that I prepaid at sale. Can't get dealership to call me back and explain what the issue is. This dealership wants nothing to do with you after the sale. More
by Steven F
Employees Worked With
Vernita
