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Hendrick Toyota Concord
Concord, NC
1,061 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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January 29, 2016
Poor Service Do not waste your time with this place. They are about making a $1. Customer Service is so poor. If you have an appointment and plan on waiting on you Do not waste your time with this place. They are about making a $1. Customer Service is so poor. If you have an appointment and plan on waiting on your car for an oil change, you might as well plan to be there for 3 hours. They will try to take advantage of you and they do not like it at all when you speak up and prove them wrong. More
by Anon
Employees Worked With
Would rather not say.
December 11, 2015
VIP Service!!!! First Time at the dealer and to my surprises got a VIP services and more. Upon arrival, I was greeted with a smile and a warm welcome by Jose Rodrigue First Time at the dealer and to my surprises got a VIP services and more. Upon arrival, I was greeted with a smile and a warm welcome by Jose Rodriguez and Rick McKenzie who surprised me with a VIP service. There were already five cars ahead of us but we were move up to first in line. I was expecting to wait at least an hour or more but we were in and out within 30 minutes. I super highly recommend this dealer for your car services. Please ask for these two gentlemen for an awesome service. More
by AENGKHAM72
Employees Worked With
Jose Rodriguez, Rick McKenzie
November 22, 2015
Service Department Travis is the best! I would change my appointment if he wasn't working! Also Tim the service manager is great! Wish I could say the same about the Travis is the best! I would change my appointment if he wasn't working! Also Tim the service manager is great! Wish I could say the same about the sales department, but I can't. Vehicle was serviced on 11/21/15 More
by Shoeymon
Employees Worked With
Travis Morton, Tim Hays
November 04, 2015
Great customer service I was on my way to work and decided to get my tires looked at because the tire pressure light came on. My service was Fast and efficient. I never had I was on my way to work and decided to get my tires looked at because the tire pressure light came on. My service was Fast and efficient. I never had the opportunity to visit this location, but I was satisfied with the services here. More
by Tashanna10
Employees Worked With
Jose Rodriguez
November 02, 2015
BAD SERVICE PERSONNEL We have purchased 3 Toyotas from Hendrick Toyota Concord....today was the worst experience I have had with them.....our 2007 Sequoia was recalled due We have purchased 3 Toyotas from Hendrick Toyota Concord....today was the worst experience I have had with them.....our 2007 Sequoia was recalled due to a defective front passenger airbag problem[it explodes and has caused deaths from the flying parts in the deployed airbag].....it has been almost a year we have waited to have this problem fixed....talked with Chip in the Service Center and he was extremely rude and obnoxious to me over the phone.....I told him that I wasn't able to use my vehicle fully since no one can ride in the front seat....He said, "You can haul people in the back....how many people do you want to haul anyway?"...you can use your car. He has being a smart xxx....what's it to him how I use my own car....I want my vehicle fully functional and fixed in a timely manner and don't deserve his asinine perspective. I have opened a file with the corporate office...he also advised me that I would have to leave my vehicle on their lot until they could get it fixed and he was unable to tell me how long that would take. Very unhappy customer...... More
by tarheel_bob
Employees Worked With
Chip Gonion
October 29, 2015
Great Service and Servie Rep Too!!! Michael is a great asset to Hendrick Toyota Scion Concord. He offers all of the applicable services when I bring in my car for it emission check and Michael is a great asset to Hendrick Toyota Scion Concord. He offers all of the applicable services when I bring in my car for it emission check and oil change. He answers all of my questions before and after the appointment. The service from the 'shop' is always great too. Thank you, Michael!!! More
by shirleyone
Employees Worked With
Mike Sheehan
October 16, 2015
Meagan S. & Sales Manager Donnie are fantastic! Went to look at used Highlanders and said "I am just looking and not buying today!". Yeah right! They had what I wanted and I liked Meagan and Donni Went to look at used Highlanders and said "I am just looking and not buying today!". Yeah right! They had what I wanted and I liked Meagan and Donnie both, so how could I resist! Meagan is a doll of a sales woman and went the extra mile. Made a great deal by trading my 08 highlander and I love my "used" 2015! We hope to see Meagan soon when we find a Tacoma for my hubby! Great dealership! Great selection and most of all GREAT STAFF! We will see you soon Meagan! More
by CourtCofer
Employees Worked With
Meagan Sherman, Donnie Moore
October 16, 2015
Worst dealership, don't trust the name! Bought a Camry in June and it was a horrible experience then. The only reason I went there was because of the Hendrick name. I was far mistaken about Bought a Camry in June and it was a horrible experience then. The only reason I went there was because of the Hendrick name. I was far mistaken about that. When I got in a wreck and totaled the Camry in September, I called my finance guy and told him I wanted a refund from my extended warranty he said I would get the full amount back which was $1742. He convinced me to give them another try and so I went in and put a deposit down on a 2016 Tacoma for them to locate. I never got a single call from my sales person for a update and I even called to try to talk to him to get a update which I shouldn't of even had to do. I could not get a hold of him and even left a message. I decided to give him to Saturday. After Saturday went by I was done waiting for a response and decided to go up to the dealership and get my locate deposit and my extended warranty refund. When I went in to sign for the refund of the deposit and the extended warranty he told me that it was only $1542 which was 90% of the extended warranty. It was complete bull crap that I got lied to about receiving a refund of the $1742 which he made clear three weeks before that I would receive that refund. I will never be back to any Hendrick dealership after my two horrible experiences. I have sense bought a brand new Toyota at a different dealership and you wouldn't believe how different and how much better I was treated. Do not go to Hendrick just because of the name it is very false. More
by RyanNutter
Employees Worked With
Bernard Minger
September 13, 2015
Anthony Arellano is great! I worked with Anthony on getting a truck for my husband who is always out of town and unable to be present for the vehicle purchase. I told him the te I worked with Anthony on getting a truck for my husband who is always out of town and unable to be present for the vehicle purchase. I told him the terms we needed and he made it happen to get us in the truck that my husband really wanted. He went above and beyond for me and made it happen in a timely manner! Everyone I encountered at the dealership was great. More
by Jennifer
Employees Worked With
Rachel, Anthony Arellano
August 15, 2015
Beware Went in for recall notice service and asked to get NC inspection while they had it. They recommended $1881.05 worth of repairs before getting inspecti Went in for recall notice service and asked to get NC inspection while they had it. They recommended $1881.05 worth of repairs before getting inspection and said it could not pass the inspection without $514.26 worth of repairs. I passed on their recommendation and took it down the street to another inspection station and got the inspection done with out any issues. I don't know how they sleep at night the way they try to rip people off! More
by Steve
Employees Worked With
Employee was fine
