Hendrick Toyota Concord

Purchased a 2011 Rav 4 Just wanted to take the time to let you know about our outstanding service. My wife and I visited Hendrick Toyota Scion Concord on September 5, 2016. Just wanted to take the time to let you know about our outstanding service. My wife and I visited Hendrick Toyota Scion Concord on September 5, 2016. We were helped by Shelly Rivera in purchasing our Rav 4. We were very impressed by her great attitude and outstanding customer service. She reflected your company very well. We love our car. We are truly satisfied costumers. We'll definitely be back when it's time to buy another car. Thank you!! More

Happy with Joe. After much research about Toyota dealerships when looking for my 4Runner, I stayed with Hendrick. I have had great service on my Tundra in the past so After much research about Toyota dealerships when looking for my 4Runner, I stayed with Hendrick. I have had great service on my Tundra in the past so I really felt like I knew this dealership. Paul Shaw helped us when researching vehicles then Nick East spent valuable time with us test driving the Highlander and the 4Runner. (Paul & Nick were moved to the finance dept.) We narrowed the search to a 4Runner and after narrowing down the one we wanted, Joe came in to close the deal and kept us updated, responding promptly to inquiries and even texted me photos of the vehicle when it arrived at the dealership. I felt like he shared our enthusiasm about the purchase. He was great to work with and we completed the deal just as expected, with no hassle. More

Kaitlin in sales is fanatic !!!! Just bought a 2016 Tundra,Kaitlin was fanatic to work with and a great personality , was a great experience,would highly recommend buying a car from Just bought a 2016 Tundra,Kaitlin was fanatic to work with and a great personality , was a great experience,would highly recommend buying a car from her,Thank you for everything,Tony More

Love this man. I bought a Tundra in 2011 and have been having it serviced at this dealership since purchased. I have been lucky enough to have Thomas as my service t I bought a Tundra in 2011 and have been having it serviced at this dealership since purchased. I have been lucky enough to have Thomas as my service tech from Day 1. He makes sure the Tundra is in top shape and that we are taken care of when we shuttle to the mall or wait on the service. More

Not sold on them I went on 2 separate occasions and asked for routine maintenance things. They were more concerned with fixing the high cost repairs they identified my I went on 2 separate occasions and asked for routine maintenance things. They were more concerned with fixing the high cost repairs they identified my vehicle as needing. The first time I asked to have the engine air filter replaced and they forgot. Second service visit, I noticed there were no comments on the filter on my bill, I asked if it was replaced and the Advisor said yes, there must not have been a problem since they didn't replace it. Two months later I go for an inspection and am told my engine air filter needs to be replaced. Just to mention when I scheduled the appt. I told the lady I would need a loaner and was dropping my vehicle off at 7:30a. She said the Advisor would help, when I got there the Advisor said I had to go thru a rental car company (in the same building) and pay for a loaner and if my repairs exceeded $500 then the loaner would be free. Why couldn't she tell me that over the phone? As well as communicate if you are dropping off and want a loaner you have to wait for the rental car place to open an hour later! More

Terrible Service after sale I have been waiting 2 months for my permanent tag and title that I prepaid at sale. Can't get dealership to call me back and explain what the issue is I have been waiting 2 months for my permanent tag and title that I prepaid at sale. Can't get dealership to call me back and explain what the issue is. This dealership wants nothing to do with you after the sale. More

Pleasantly Surprised I made an appointment to test drive a 2014 Toyota Corolla and drove off the lot with a 2016 instead and I couldn't be happier. Kevin Plant was friendl I made an appointment to test drive a 2014 Toyota Corolla and drove off the lot with a 2016 instead and I couldn't be happier. Kevin Plant was friendly, knowledgeable, and made the potentially stressful process of purchasing a new car an enjoyable experience. More

Busted windshield Bought a 2010 toyota tacoma . had the truck less than a week . took it in the service dept to have my breaks checked and or changed if needed . i sit Bought a 2010 toyota tacoma . had the truck less than a week . took it in the service dept to have my breaks checked and or changed if needed . i sit there for over an hour waiting on this truck to come out of the service dept . finally i get up and go ask for the truck . they take me out to the truck explain what had been done to the truck and send me on my way . what they didnt explain that there was now a crack in my windshield. So i go back to the dealership talk to the service dept . talk to my salesman. ( les stewart ) great guy to deal with very helpful . i go back to the dealership talk to someone else dont know his name . this is my first truck that i was able to buy . well ive been trying to get answers to this whole dibacle for 2 weeks now and i finally get a call back from the service manager that is basically to tell me that they couldnt accept fualt for busting the windshield . that they couldnt accept responsibility for it . i love the truck . im angry and furious to just be another sale another number to a dealership that doesnt car about there customers and is all about the sale ... Its sad . now i have to pay for a windshield outta my pocket because of there negligence. More