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Hendrick Toyota Concord
Concord, NC
1,129 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,129 reviews
April 22, 2025
Longtime Toyota customer I use Hendrick Toyota exclusively, Rick McKenzie, Justin Dreyer, and the service team there make The process very easy. My vehicle is always taken care of in a timely mann exclusively, Rick McKenzie, Justin Dreyer, and the service team there make The process very easy. My vehicle is always taken care of in a timely manner. The work is extraordinary quality is second to none. More
by Wforbis1027
Employees Worked With
Nick East, Chip Gonion, Chris Haynes, James Ramirez, Rick McKenzie, Justin Dreyer
April 15, 2025
Like always I had a great experience at Hendrick Toyota. Service Rep. Mr Bernard Joseph. made it very easy and quick getting my service completed. Service Rep. Mr Bernard Joseph. made it very easy and quick getting my service completed. More
by cdj231
Employees Worked With
Bernard Joseph. 5 Stars
April 14, 2025
I had a great service experience at Hendrick Toyota. Quick, informative (I loved the new videos I received while waiting). -- My service advisor isn't listed below, so I'll add his name here -- HE WAS Quick, informative (I loved the new videos I received while waiting). -- My service advisor isn't listed below, so I'll add his name here -- HE WAS OUTSTANDING, I've been with Hendrick Toyota since 2016ish, and he's the best I've dealt with - Aaron Arce. Be cool if the filters were included as a part of the Toyota Care maintenance plan since you know those have to be replaced at specific intervals - no reason to have to come out of pocket for those. More
by daveleeandrews
Employees Worked With
Aaron Arce
April 11, 2025
Always have a very good experience. Love that they're now given post videos of the maintenance of technician does which is a very nice touch. Love that they're now given post videos of the maintenance of technician does which is a very nice touch. More
by Matt
Employees Worked With
Chip Gonion
April 10, 2025
Service Rep Joshua Matzdorf was very caring and helpful. He was responsive to my concerns and was able to translate that to the repair technician. Extremely happy with the service folks. I was also greet He was responsive to my concerns and was able to translate that to the repair technician. Extremely happy with the service folks. I was also greeted by Chris Garzone who remembered me from a previous service visit. Great group of gentlemen. More
by michelle_adams
Employees Worked With
Joshua Matzdorf, Chris Garzone
April 09, 2025
i not at all happy with what the tech said was wrong. it not fixed at home by myself!! it was not a 3,350-dollar wiring problem!!! chip did all he could to keep me happy. but the tech!!!! I will not be b it not fixed at home by myself!! it was not a 3,350-dollar wiring problem!!! chip did all he could to keep me happy. but the tech!!!! I will not be back and i dame sure won't buy my next one there !!! More
by krupp3
Employees Worked With
Chip Gonion, Jay Moore
April 07, 2025
Wife and I bought our minivan from Jacob Stott (Feb. 17). Jacob stayed late to help us. We made a deal and came back a week later (Feb 24) for closing the deal. I don't like to waste peoples times or 17). Jacob stayed late to help us. We made a deal and came back a week later (Feb 24) for closing the deal. I don't like to waste peoples times or my time when I purchase a big ticket item. Jacob understood and was like minded. Jacob, gets 5 STARS from us!! Now, lets not forget about the "finance guy". Thomas Murrell was a no nonsense guy as well( a 5 STAR rating). We got our business done in an hour. We left with a great experience and will be recommending both Jacob and Thomas to anyone looking for a great experience. More
by camels
Employees Worked With
Thomas Murrell
