Hendrick Toyota Concord

The customer service was excellent. The wait time was short. Parts came in on time. The wait time was short. Parts came in on time. More

The service provided was good and acceptable. Wait time was long but not too unbearable. Wait time was long but not too unbearable. More

New to the area and the first time having my Toyota Care maintenance performed at this location. SUPER IMPRESSED with the excellent customer service from Jake Crisci! I look forward to subsequent maintenanc maintenance performed at this location. SUPER IMPRESSED with the excellent customer service from Jake Crisci! I look forward to subsequent maintenance appointments since my Toyota Care continues for approximately 7 more years. Thank you Hendrick Toyota and Jake Crisci. More

Outstanding! I am not from Concord but when I called for a service appointment everyone was so helpful. From appointment scheduling to check in to service, the st I am not from Concord but when I called for a service appointment everyone was so helpful. From appointment scheduling to check in to service, the staff was courteous and professional. I really like the information I get throughout the process...especially the technician video. More

Not really happy. Went in for an Oil Change and Tire Rotation and it took almost 3 hours. Was initially told it would be close to two hours when I was checking in. smh Went in for an Oil Change and Tire Rotation and it took almost 3 hours. Was initially told it would be close to two hours when I was checking in. smh More

Travis, the Service Rep was very courteous and professional. I received prompt service and the wait time was minimal. professional. I received prompt service and the wait time was minimal. More

Nice people. My last appointment was for 1:15 pm for an oil change and tire rotation. I was there till after 4:15 pm. Place was packed - don’t know what happen My last appointment was for 1:15 pm for an oil change and tire rotation. I was there till after 4:15 pm. Place was packed - don’t know what happened but seemed they overbooked appointments. Not my best experience. Was supposed to leave town to attend a funeral; however since it was after 4 before I left the dealership I had to change my plans and couldn’t leave till the next day. Not a happy camper. More

Jesse was prifessional and spot on with her knowledge of the vehicle Excellent salesperson and forthright the vehicle Excellent salesperson and forthright More

Vincer Vasquez was incredibly knowledgeable and helpful! Excellent customer service, always feel well taken care of, great people, great company! Excellent customer service, always feel well taken care of, great people, great company! More

After a very disappointing experience at a different dealership, we came to Hendrick Toyota Concord hopeful to find a good fit for us. Andrew set the tone by being very responsive to our inquiry and set dealership, we came to Hendrick Toyota Concord hopeful to find a good fit for us. Andrew set the tone by being very responsive to our inquiry and setting an appointment to test drive the Prius we were interested in right away. He was knowledgeable, professional, sincere, and considerate of our budget. He walked us through all our options and at no point did we feel pressured to purchase. We got the deal that worked for us and I would gladly recommend this dealership to anyone looking to buy a car. More