Hendrick Toyota Apex

When I arrived at Toyota of Apex on Tuesday evening, I parked my car near the service department and walked over to the door. I stood there for quite a while as the employees made sure that they looked t parked my car near the service department and walked over to the door. I stood there for quite a while as the employees made sure that they looked too busy to ask if I needed help. Finally, someone asked if I had been helped. When I told him that I was there to drop off my car he told me to pull it around and someone would take care of me. I did as I was told and eventually, someone came over and took care of me. I told my husband in the car on the way home that next time, I would be sure to come after they were closed so I could use the after-hours drop box. We told our service associate that we would like to pick our car up around noon. About 12:30, we had not heard from them, so I called to see if the car was finished. The phone rang about 10 times before a woman answered. I told her that I was just calling to see if my car was ready. I slowly spelled my name. (My name is Schlieper, I always slowly spell my name.) All of sudden, I hear the person on the phone yelling military call signs at me. By the time I figure out what is going on, I hear “ECHO, ROMEO, is that right???” I respond, “uh, yeah”. Her response, “There’s nothing here”. I spell my name again. She asks who my associate was when I checked in. I didn’t remember his name, but she asked if he was bald. I said yes. “Oh, here it is, they misspelled your name in the system. They spelled it Schlieper.” I responded, “that is what I said”. I heard an exasperated sigh and she told me it was ready. My daughter drops me off to pick up my car. It doesn’t take too long for my associate to acknowledge me and offer to call for my car. He sends me across the breezeway to wait for my car. I wait, and I wait. Finally, a nice gentleman asks to see my paperwork so he can track down my car. After a little while he comes back and asks what shade of blue my car is. Then another employee ambles by and asks if my car has stickers on it. He tells me that it is over on the other side of “that Sequoia” . I told him that I didn’t see it. He pointed and told me “it’s RIGHT THERE”. And, yes, there it was down the driveway, behind a huge SUV. I asked where the keys were. “They’re in it” he replied. As if I had just asked one of the dumbest questions he had ever heard. I’m walking over to my car, thankful, no one took it since it was sitting there with the keys in it and wondering why I had to bring the car to them and they didn’t bring it back to me. And to add insult to injury, there was bird poop on the windshield. More

Had to repair the sunglasses holder and it was done promptly--in less than 45 minutes. Car washed well. Friendly folks; would definitely recommend this dealer to others. promptly--in less than 45 minutes. Car washed well. Friendly folks; would definitely recommend this dealer to others. More

Recently had service on my 4Runner, twice within a few months. Danielle Christie ran point both times, and was very knowledgable, helpful, and accomodating. She went above and beyond to make sure everyt months. Danielle Christie ran point both times, and was very knowledgable, helpful, and accomodating. She went above and beyond to make sure everything was handled with best in class customer service. thanks! More

I bought my Venza here. I have free oil changes for 1 more year. They are convenient to my home and work, courteous, and quick. What more can I say. more year. They are convenient to my home and work, courteous, and quick. What more can I say. More

Service was completed as requested and on time at less then the expected price. Tyronne Sims was a very friendly and responsive service advisor. I would recommend this dealership over Fred Anderson Toyota then the expected price. Tyronne Sims was a very friendly and responsive service advisor. I would recommend this dealership over Fred Anderson Toyota. More

Outstanding service. No wait . Attractive, comfortable waiting area. Service representative spent extra time explaining features of the car I wasn't familiar with. Every staff member goes out of their way waiting area. Service representative spent extra time explaining features of the car I wasn't familiar with. Every staff member goes out of their way to be welcoming and helpful. I've owned Chrysler, Ford, Jaguar, AMC, Mercedes,and Mercury. Toyota Apex offers the best service by far. More

Service corp is very cordial, but be careful of "service charged" tacked on. Previously I was asked to pay $75 for Avalon windshield wipers, which I got down to $55. Yesterday I took my car in an "service charged" tacked on. Previously I was asked to pay $75 for Avalon windshield wipers, which I got down to $55. Yesterday I took my car in and after I had initialed the work request, there was a $19.55 Service Charge. More

On several occasions, they figured out quite complicated issues with my prius and fixed it at reasonable price. One time they figured out a problem with my A/C that one other toyota dealership had been una issues with my prius and fixed it at reasonable price. One time they figured out a problem with my A/C that one other toyota dealership had been unable to find anything wrong with over several visits and multiple YEARS. Just the other day, on another visit, I told them I was hearing a strange noise, and they had somebody ride around with me in my car until they heard it, and immediately diagnosed it. This dealership is doing everything that a competent and supportive car repair shop is classically supposed to do, but so few do nowadays. More

Had a little confusion on when the vehicle would be ready but Nick (Service Writer) was very helpful and ultimately everything turned out really well. but Nick (Service Writer) was very helpful and ultimately everything turned out really well. More

My husband and I visited this dealership this past weekend, and our experience was the WORST. Simply put, our salesman was having us sign paperwork BEFORE we had even test-driven the car!!!!! He was weekend, and our experience was the WORST. Simply put, our salesman was having us sign paperwork BEFORE we had even test-driven the car!!!!! He was nice to us at first when we were looking at vehicles outside (although he tried to argue with us about our decision to lease), but when we came inside to discuss numbers, he kept disappearing and not telling us what he was doing. Before we knew it, he kept shoving papers in our faces, not telling us that we were already in the process of buying the car!! When I spoke up and said something like, hang on a second, we're not ready to make a decision tonight, it was like a switch was flipped and he got upset and loud with us saying "that ain't how you do business!!!!!" He made it sound like he had pulled so many strings for us, which may have been true, but of course when you express hesitation, they make it sound like the car is going to explode if you don't buy it that second. I realize people have sales goals, but this was absurd. My husband and I were completely shocked at how we were treated when we basically said we needed a little bit more time to make such a big decision. He was so immature and volatile. Two sales managers came over to us after he left the desk to tell them what we were doing, but by that time we had already made up our minds and stood up to leave. I swear, even if he was going to give us a 99% discount on that car, we still would have walked away because of how shady, rude, and non-communicative he was. The sales managers claimed, well there must have been a miscommunication, but it was not a "miscommunication," there was NO communication.... We never said "ok, let's go through with the process." I don't know many people who go into a dealership and walk away 45 minutes later with a car that they have never driven unless they are made of money, which we are not. Most people say "I need to sleep on it" or something like that, and most GOOD salespeople are understanding with that concept, but not at this dealership apparently. We are now happily purchasing a Toyota from Fred Anderson in Raleigh, where we were treated with respect, kindness, calmness, and support in the whole process. More