Hendrick Toyota Apex

The staff at this dealership have all been excellent for me to work with. Nick has been my rep for the last three occasions and has provided an excellent level of attention to help keep my car operating gr me to work with. Nick has been my rep for the last three occasions and has provided an excellent level of attention to help keep my car operating great. I also want to thank the telephone receptionist as well as the service tech's that perform work on my vehicle. The all have been outstanding whenever I have brought my car in for service. More

Employees courteous and patient. Took the time to explain costs. Jonathan was very professional. Got me in and out in 1 hour, that's a record. costs. Jonathan was very professional. Got me in and out in 1 hour, that's a record. More

Service Visit - Bought 4 tires with alignment and balancing; Need to go back for re-Balancing | My time is costly. - No offer of compensation adjustments, other than So Sorry You Needed to Come Back balancing; Need to go back for re-Balancing | My time is costly. - No offer of compensation adjustments, other than So Sorry You Needed to Come Back and Wait (Again) More

This is just one of the several service visits that I have had with Toyota of Apex and all of the service people have been very helpful. This time was especially impressive when they pointed out that my have had with Toyota of Apex and all of the service people have been very helpful. This time was especially impressive when they pointed out that my license was out of date. My renewal was due 10 of 2012 and it was now 3 of 2013. the offer was made to do the state inspection so that I could renew. Actually at my last visit the state inspection was made and my renewal had been sent in but the sticker had not been returned to me. The state inspection was cancelled and but was inadvertently charged to me. The next morning Patrick Stoll called me to tell me that my bill had been adjusted to remove the over-charge. This has been just one event that I have experienced in dealing with my service visits. More

First, I like that I was able to make an appointment the evening prior for a belt repair. The morning of the repair I was pleased to see cheerful people waiting on me at the dealership. Jamie was my c evening prior for a belt repair. The morning of the repair I was pleased to see cheerful people waiting on me at the dealership. Jamie was my customer service rep and she was awesome. I appreciate her thoroughness and attention to detail. She walked me through the entire process and even pointed out that I needed a recall fixed. She was able to make a bad situation much more pleasant. I can not thank her enough for her patience and understanding. I will come back again... More

Made an appointment to have my car serviced and waited in line 25 minutes for peeps to sign in that didn't have appointment. All the car that were registered before me got service before me. Why did I make t line 25 minutes for peeps to sign in that didn't have appointment. All the car that were registered before me got service before me. Why did I make the appointment????? Service person didn't care and when I explained they should take peeps with appointment online. He just said this the way we do it. More

had to return my car as they did not fix original problem but charged me for a part that did not fix the problem after they replaced it. charged me for tire rotation when i had my tires replaced and alligned but charged me for a part that did not fix the problem after they replaced it. charged me for tire rotation when i had my tires replaced and alligned (did not need rotation). after repair engine light came on because mechanic failed to connect hose. proceeded to charge me after i paid total when service rep failed to include part on price list. spoke with service manager who removed the additional charge. service manager was not happy with the srevice i was provided. quality issues and systemic problems. More

First, I brought my car for the maintenance. The first time I brought it, the mechanic did not fix his job properly. Then I called the dealership and Johannah @ Service Dept helped and she did an extra m time I brought it, the mechanic did not fix his job properly. Then I called the dealership and Johannah @ Service Dept helped and she did an extra mile for fixing the mess the mechanic did last week. Now I feel comfortable because of the excellent service that Johannah did for us. More

To get straight to the point, Ms. Christie is the reason I now have my Tundra serviced at Hendrick Toyota--I swear, I think she knows my truck better than I do, and I'm a greasy-handed, do-it-your-self, mot I now have my Tundra serviced at Hendrick Toyota--I swear, I think she knows my truck better than I do, and I'm a greasy-handed, do-it-your-self, motor-medic, spark plug-chewing, shade mechanic kinda guy! If the sales department is as good as the service department, my next truck will be another 'Yota--and I'm a Ford guy! More

Excellent on all counts of dealings with Patrick when dropping off my vehicle for service on march 5,2013. wait period was top 30 minutes and very friendly people at dealership. Keep up the great work yo dropping off my vehicle for service on march 5,2013. wait period was top 30 minutes and very friendly people at dealership. Keep up the great work you are doing..... Thanks, Ken Moore More