Hendrick Toyota Apex

Outstanding service. No wait . Attractive, comfortable waiting area. Service representative spent extra time explaining features of the car I wasn't familiar with. Every staff member goes out of their way waiting area. Service representative spent extra time explaining features of the car I wasn't familiar with. Every staff member goes out of their way to be welcoming and helpful. I've owned Chrysler, Ford, Jaguar, AMC, Mercedes,and Mercury. Toyota Apex offers the best service by far. More

On several occasions, they figured out quite complicated issues with my prius and fixed it at reasonable price. One time they figured out a problem with my A/C that one other toyota dealership had been una issues with my prius and fixed it at reasonable price. One time they figured out a problem with my A/C that one other toyota dealership had been unable to find anything wrong with over several visits and multiple YEARS. Just the other day, on another visit, I told them I was hearing a strange noise, and they had somebody ride around with me in my car until they heard it, and immediately diagnosed it. This dealership is doing everything that a competent and supportive car repair shop is classically supposed to do, but so few do nowadays. More

Had a little confusion on when the vehicle would be ready but Nick (Service Writer) was very helpful and ultimately everything turned out really well. but Nick (Service Writer) was very helpful and ultimately everything turned out really well. More

Service corp is very cordial, but be careful of "service charged" tacked on. Previously I was asked to pay $75 for Avalon windshield wipers, which I got down to $55. Yesterday I took my car in an "service charged" tacked on. Previously I was asked to pay $75 for Avalon windshield wipers, which I got down to $55. Yesterday I took my car in and after I had initialed the work request, there was a $19.55 Service Charge. More

My husband and I visited this dealership this past weekend, and our experience was the WORST. Simply put, our salesman was having us sign paperwork BEFORE we had even test-driven the car!!!!! He was weekend, and our experience was the WORST. Simply put, our salesman was having us sign paperwork BEFORE we had even test-driven the car!!!!! He was nice to us at first when we were looking at vehicles outside (although he tried to argue with us about our decision to lease), but when we came inside to discuss numbers, he kept disappearing and not telling us what he was doing. Before we knew it, he kept shoving papers in our faces, not telling us that we were already in the process of buying the car!! When I spoke up and said something like, hang on a second, we're not ready to make a decision tonight, it was like a switch was flipped and he got upset and loud with us saying "that ain't how you do business!!!!!" He made it sound like he had pulled so many strings for us, which may have been true, but of course when you express hesitation, they make it sound like the car is going to explode if you don't buy it that second. I realize people have sales goals, but this was absurd. My husband and I were completely shocked at how we were treated when we basically said we needed a little bit more time to make such a big decision. He was so immature and volatile. Two sales managers came over to us after he left the desk to tell them what we were doing, but by that time we had already made up our minds and stood up to leave. I swear, even if he was going to give us a 99% discount on that car, we still would have walked away because of how shady, rude, and non-communicative he was. The sales managers claimed, well there must have been a miscommunication, but it was not a "miscommunication," there was NO communication.... We never said "ok, let's go through with the process." I don't know many people who go into a dealership and walk away 45 minutes later with a car that they have never driven unless they are made of money, which we are not. Most people say "I need to sleep on it" or something like that, and most GOOD salespeople are understanding with that concept, but not at this dealership apparently. We are now happily purchasing a Toyota from Fred Anderson in Raleigh, where we were treated with respect, kindness, calmness, and support in the whole process. More

WE PAID 50,000 AND BOUGHT TOP OF THE LINE VAN AND BOUGHT ALL SERVICES AND WARRANTIES AND THE SERVICE MANAGER IS MAKING EXCUSES ABOUT EXCLUSIONS AND THE SALES PEOPLE AND GENERAL MANAGER ARE NOT RETURNING CAL ALL SERVICES AND WARRANTIES AND THE SERVICE MANAGER IS MAKING EXCUSES ABOUT EXCLUSIONS AND THE SALES PEOPLE AND GENERAL MANAGER ARE NOT RETURNING CALLS WE ARE SUING THESE GUYS More

We thought Scott Adams was very good at sales, what we liked best about him was he did not pressure you or make you feel like he was in a hurry to be somewhere else. He answered all of our questions, you liked best about him was he did not pressure you or make you feel like he was in a hurry to be somewhere else. He answered all of our questions, you need more sales people like Scott Adams. He is a keeper. More

Alex was very professional and helpful. He explained what the eighty five thousand mile check up entailed and later gave detailed information on what the technician found and was recommending be done includi the eighty five thousand mile check up entailed and later gave detailed information on what the technician found and was recommending be done including prices. I had a very positive overall experience. More

very prompt and professional They cleaned and washed my truck and treated me very good. I highly recommend toyota of apex. They are wonderful and very nice. truck and treated me very good. I highly recommend toyota of apex. They are wonderful and very nice. More

Originally I went in looking for a used Camry, but my sales person Ryan Jorgensen told me about the warranty that this dealership offers on new cars. The price wasn't that much different between a gently sales person Ryan Jorgensen told me about the warranty that this dealership offers on new cars. The price wasn't that much different between a gently used car and the new ones so I went for the new car. This dealership offers lots of different models and options so I could see what the best deal for my money would be. I am extremely happy with the service and would recommend it to anyone! More