Hendrick Toyota Apex

5K Service In for 5K service and NC state inspection. Very friendly service advisor and was impressed with speed of the service. Very neat and clean and nice w In for 5K service and NC state inspection. Very friendly service advisor and was impressed with speed of the service. Very neat and clean and nice waiting room and amenities. Service advisor was asked about a possible recall or problem regarding heated seats and would check on it and let me know. He failed to mention anything about it when I checked out and I forgot to ask him, but I did call back shortly after I left the service department and had to wait for him to call me later in the day to tell me he did not find any recall notice about my car. Overall it was a pleasant experience. More

My 2 July 2014 Visit Nicole was a friendly customer service representative. My only issue was that she provided my the Gold extende service plan at a price of $118.00 per Nicole was a friendly customer service representative. My only issue was that she provided my the Gold extende service plan at a price of $118.00 per month and I would have liked to compare the Gold plan to the Silver Plan which seems to better meet my needs. Otherwise very pleased with my service visit. I will continue to use your service department. More

Service Department This appointment was scheduled for my 15,000 mile service. Other than the routine service, I requested that the alignment be checked due to car pullin This appointment was scheduled for my 15,000 mile service. Other than the routine service, I requested that the alignment be checked due to car pulling to the right when breaking quickly. When picking up the car there was no mention of what, if anything, had been discovered regarding this matter. I had to inquire and got a very vague answer. I also had requested a car wash which was very poorly done. Both outside mirrors had a visible looking film coating each one. I pulled back into the bay and one of the service advisors took the car back to be cleaned causing me to have to wait additional time. I have owned my Highlander less than a year and have not once been impressed by the service department. Yesterday's bad experience was preceded by another less than satisfactory visit several months ago. My sales person and sales manager were fabulous but based on the service department at Hendrick I strongly wish I had purchased from another dealership. On a positive note, the service advisor that checked me in was very polite and friendly. More

Backed up the product...good job! We drive a lot. We were not far over our mileage warranty but have only had our Camry for 22 months. The door actuator failed. We took it in and as We drive a lot. We were not far over our mileage warranty but have only had our Camry for 22 months. The door actuator failed. We took it in and asked what could be done. It's not a part that should fail that quickly and isn't tied to mileage when you just drive longer distances than most. The team took care of it quickly and without charging us. They could have just said "stuff happens" but instead they called it "goodwill" and moved on. Thanks to Brian and team! More

Excellent service Excellent overall experience!!! Very friendly and courteous staff. Knowledgeable and personable service folks. The best thing about this dealership is Excellent overall experience!!! Very friendly and courteous staff. Knowledgeable and personable service folks. The best thing about this dealership is that you are not dependent on one person - the whole floor is willing to help you out. A great experience always!!!! More

Very pleasant experience I had a scheduled appointment for 4:15 on Friday afternoon. I arrived almost exactly at 4:15, and was able to roll into the intake area immediately. I I had a scheduled appointment for 4:15 on Friday afternoon. I arrived almost exactly at 4:15, and was able to roll into the intake area immediately. I was greeted within 30 seconds of getting out of my car, I announced that I had an appointment, and a service representative invited me into the service reception area to complete some minimal paperwork while a tech representative drove my car off to be serviced. After minimal paperwork, I was escorted to the waiting area (an area especially designed to be quieter) where I was able to login to the wireless and work while I waited for my car to be serviced (a 15000 mile checkup and a NC inspection). I also enjoyed a complementary cup of coffee while I waited. The work was completed within an hour, and Matt came to get me, and finish paperwork. I was informed of what had been done to the car, given a hard copy of the assessment of the car's status, and shown to my car. Matt even pointed out a way to exit the lot sooner with fewer traffic complications. I can't imagine a more pleasant experience--friendliness, efficiency, and competence. Definitely a PLUS! More

10,000 Mile Service and NC State Inspection Al approached me as I was exiting our Avalon with such a pleasant attitude. He changed my less than positive attitude about having to be someplace I d Al approached me as I was exiting our Avalon with such a pleasant attitude. He changed my less than positive attitude about having to be someplace I didn't want to be to, "Hey, this isn't going to be so bad after all." After our introductions he collected all the necessary information and we went inside the Service area for him to enter what was necessary to get the Avalon checked out. He surprised me by having me check our personal information for accuracy; he did the same when checking out. I was expecting to be waiting about 1.5 to 2 hours but it took about one hour. I grabbed some coffee and went into the waiting area to start reading a new book but I never got into much of the mystery. Service was quick and thorough as far as I could tell. Al was very professional and very pleasant. he's a terrific Toyota representative. I drove off the dealership property with a very pleasant disposition. The car is running as good as it ever has. Thanks! More

Buy or Lease your next car here They will make your car buying experience easy and surprisingly pleasant! Excellent service, professional demeanor, friendly atmosphere, best price. They will make your car buying experience easy and surprisingly pleasant! Excellent service, professional demeanor, friendly atmosphere, best price. . .buy or lease your next car here. . .best decision you will ever make! More

Very good and quick For my 5k service I had an appointment at 8:30 on a Saturday morning. I was told it would take about 1 hour which was fine. After 45 minutes Sam came For my 5k service I had an appointment at 8:30 on a Saturday morning. I was told it would take about 1 hour which was fine. After 45 minutes Sam came out and told me it was ready. I was shocked that it went that quick. Their waiting area is fantastic -- I loved the quiet spot, no TV! Definitely glad I bought my 2014 Tacoma there! More

Extra mile service! Took Camry in for 20k service and asked about Entune while there. Long story short, three people helped me get it running and explain the system so I Took Camry in for 20k service and asked about Entune while there. Long story short, three people helped me get it running and explain the system so I could finally use it. Love the system, BTW. Had fried to get it running for traffic app but gave up. Simple fix it turns out. iPhone needs to be attached through USB cord which came with the car! The service department is very clean from the consultants area to the techs area where car worked on. Plenty of places to use my Ipad, drink coffee or enjoy a cold bottled water. Did I forget to mention the freshly popped corn? Am considering trading out another vehicle and consultant gave me a referral to salesperson with high praise for his customer care. This dealership is hard to best and we love our Camry. More