Hendrick Subaru Southpoint

In town for husband’s stem cell transplant when my car started making a noise. He couldn’t hear it, but I’m the one who drives it, so I know how it’s supposed to sound. He told me to take it to the Subaru started making a noise. He couldn’t hear it, but I’m the one who drives it, so I know how it’s supposed to sound. He told me to take it to the Subaru dealership across the street from the hotel to have it looked at, and it was the wheel bearings, which were under the extended warranty, so there was only the deductible to pay for that. They checked out the rest of the car and I needed new rear brakes(I have 96k miles on it...no surprise) and a new battery, as the original one was testing bad, so I told them to go ahead and fix it all up. Last thing I need in the middle of his medical stuff is car troubles in a strange town. They fixed it right then and there, no appointment. Kayla McKibban, my service writer, checked on me and kept me posted. She also found a $100 coupon to apply towards the repairs, which really helped a lot. I was super pleased with the experience. More

My car was ready to go within the promised one-hour wait. A comfortable waiting area was set up for safe social distancing during pandemic. wait. A comfortable waiting area was set up for safe social distancing during pandemic. More

I had my car serviced while waiting and the service representative was excellent. He asked questions about what I wanted and if they service was covered by prepaid service agreement. He even sent me representative was excellent. He asked questions about what I wanted and if they service was covered by prepaid service agreement. He even sent me a text to keep me updated on the progress. That’s what I call excellent service. More

Excellent experience from checking in to finalizing the payment corrine was very professional and exuded efficiency in all interaction. I was very satisfied with this service experience! payment corrine was very professional and exuded efficiency in all interaction. I was very satisfied with this service experience! More

Had a fantastic time experience with service advisor Jessica McCaffrry. She suggested I try the pick up service for a recall to prevent a second trip after a service. Everything went off without a hitch Jessica McCaffrry. She suggested I try the pick up service for a recall to prevent a second trip after a service. Everything went off without a hitch, great communication throughout the process. That’s the extra mile...thank you More

Professional, courteous, pleasant and thorough. No rushing, focused on our satisfaction. Car returned clean and ready to go. Couldn’t tell anyone had been in it or working on it. rushing, focused on our satisfaction. Car returned clean and ready to go. Couldn’t tell anyone had been in it or working on it. More

Always a pleasure dealing with Subaru Service Department. Katelyn stayed in contact with me throughout service via text which I greatly appreciated. She answered all my questions and was very friendly. Hi Katelyn stayed in contact with me throughout service via text which I greatly appreciated. She answered all my questions and was very friendly. Highly recommend this dealership! More

Great and speedy service at Hendricks Subaru Durham today. Place was busy but plenty of space for distancing and comfortable to work in while waiting today. Place was busy but plenty of space for distancing and comfortable to work in while waiting More

Kayla was super to work with. She overdelivered on the time it took to perform the maintenance on my 2019 Outback and even more so on the service. My car was washed and sanitized without even asking or ex time it took to perform the maintenance on my 2019 Outback and even more so on the service. My car was washed and sanitized without even asking or expecting such first class service. She also double check the receipt and caught that the inspection couldn’t be performed yet and adjusted the bill accordingly. More

Friendly, efficient. Kept me informed of progress. Followed CDC guidelines. I have used Hendricks for at least 2 decades for a reason. Kudos for the team. Followed CDC guidelines. I have used Hendricks for at least 2 decades for a reason. Kudos for the team. More