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Hendrick Motors of Charlotte - Mercedes-Benz

Charlotte, NC

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Vehicles
5.0
1,010 Reviews
Call Dealership (844) 505-0062
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5201 E. Independence Blvd

Charlotte, NC

28212

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Showing 1,010 reviews

July 20, 2026

Great dealership and the staff is always amazing to work with. I recommend Jermaine Lomax for all of my work!! More

by k.b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jermaine Lomax
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Jul 22, 2026 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

K.B., thank you so much for your kind words about Hendrick Motors of Charlotte Mercedes-Benz! We’re thrilled to hear you continue to have great experiences with our team, and we love the shoutout for Jermaine Lomax. His expertise, dedication, and commitment to providing exceptional Mercedes Benz service are truly appreciated. Thank you for your recommendation and for trusting us with your vehicle!

July 20, 2026

Service team is awesome, had some service campaigns on my vehicle. Got them taken care of quickly waiting in their new service lounge. Shoutout technician Coleman S. More

by Cas4577
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Coleman S.
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Jul 20, 2026 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Thank you so much for sharing your experience with Hendrick Motors of Charlotte Mercedes-Benz! We’re so glad our service team was able to get your service campaigns completed quickly while you relaxed in our new service lounge. A special thank you for recognizing Coleman S., and we’re happy to hear he helped make your visit a great one. We truly appreciate your trust and support!

July 14, 2026

Tracey the warranty administrator at Hendrick Motors of Charlotte is such a beautiful soul. She was super kind and answered my questions in a timely manner. More

by Cynthia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey
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Jul 15, 2026 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Cindy, it truly makes our day to hear feedback like this about our team at Hendrick Motors of Charlotte Mercedes-Benz! We’re so happy Tracey was able to answer your questions promptly and provide such a kind and caring experience. She has a wonderful way of making our guests feel supported, and we truly appreciate you taking the time to recognize her!

July 06, 2026

Brought my car in for a service and was impressed with the process. Chris E kept me informed and helped me resolve all of my issues. More

by sydneytrchurch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Emeis
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Jul 07, 2026 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Sydney, we appreciate your feedback! It's great to hear that Chris E provided the communication and support needed to make your service visit a positive one. Our goal is to make every visit as seamless and efficient as possible, and we're delighted that was your experience. Thank you for choosing Hendrick Motors of Charlotte Mercedes Benz!

July 06, 2026

I recommend the service department here. The technicians always go above and beyond. Cole M services all of my cars. I will not take them anywhere else! More

by designsbyholly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole M.
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Jul 07, 2026 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Thank you for the recommendation! We're honored to earn your trust and even more grateful that you've chosen Cole to service all of your vehicles. Going above and beyond is what our team strives for, and it's wonderful to hear that Cole continues to deliver the level of care and attention you deserve. We truly appreciate your loyalty to Hendrick Motors of Charlotte Mercedes Benz and look forward to helping keep your vehicles performing at their best for years to come!

June 24, 2026

I came in recently to just get mothers B service done, I brought my daughter with me and we just sat in the lounge area. Multiple workers came over to check on me and my daughter and was playing with her wh More

by davisj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lexie
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Jun 25, 2026 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Davis, stories like this are exactly why our team loves what we do at Hendrick Motors of Charlotte Mercedes Benz! We’re so glad our Charlotte Mercedes Benz service team made your visit more comfortable, especially by keeping your daughter happy while you waited, and that Lexie went above and beyond to make the experience easier for you. Creating a family friendly and customer focused service experience is what we strive for every day, and your kind words truly mean so much to our team!

June 18, 2026

Great work on my E class from Cole M. Very knowledgeable, and the video was very helpful. Thank you! More

by Vina28105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Minich
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Jun 20, 2026 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

We truly appreciate you choosing Hendrick Motors of Charlotte Mercedes Benz for your service, Vina! We're so glad Cole M provided knowledgeable care for your E Class and that the video made everything easy to understand. We truly appreciate your trust and look forward to assisting you again!

June 17, 2026

Brian in the service department recently did a service on my G-Wagon. The repairs were completed efficiently, and the car was returned to me very clean! I had a great experience from start to finish at thi More

by crystalknpp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian H
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Jun 18, 2026 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

We truly appreciate you taking the time to share your experience with Hendrick Motors of Charlotte Mercedes-Benz, Crystal! It’s great to hear Brian provided efficient service on your G-Wagon and had it returned to you spotless. We’re so glad your visit was a great one from start to finish, and your recommendation means so much to our team!

June 10, 2026

My service technician Chris Emeis did some work on my C300, and advised me that one of my concerns was actually covered by a warranty extension and got it fixed for me for free More

by Topherrayl5p
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Emeis
Print
Jun 11, 2026 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Topherray, we love hearing stories like this, thank you for sharing your experience with Hendrick Motors of Charlotte Mercedes Benz! We’re so glad Chris Emeis took great care of your C300 and found that warranty coverage for you, that’s always a win! We truly appreciate your trust in our team!

June 10, 2026

The service department at Hendrick Motors is top notch! I only trust them with my G500. Cole M here is very experienced with the G wagons keeping me driving confidently. More

by kaileemanyvong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Minich
Print
Jun 10, 2026 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

We love hearing this, thank you for your continued trust in Hendrick Motors of Charlotte Mercedes Benz! We’re so excited to know you count on our team for your G500, and that Cole M keeps you driving with confidence, he truly is a pro with G Wagons!

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