Hendrick Motors of Charlotte - Mercedes-Benz

While I was waiting for my car to be done in service, Bri at the front desk offered snacks and talked to me for half an hour which made me feel like a valued customer. It made the time fly by and the custome at the front desk offered snacks and talked to me for half an hour which made me feel like a valued customer. It made the time fly by and the customer service made me feel like I was just going to see some friends! More

Best service advisor, he made sure I received status and updates on my vehicle and went above and beyond by sending a video message showing all that was completed on my car. updates on my vehicle and went above and beyond by sending a video message showing all that was completed on my car. More

Campo (technician) has always worked on my car for the past couple times I have been in there for numerous concerns or maintenance and always knocks it out the park, Chris Biche the advisor is always prom past couple times I have been in there for numerous concerns or maintenance and always knocks it out the park, Chris Biche the advisor is always prompt with updates, and that’s why I keep going back! More

Service center is clean, everyone was respectful, had some questions about recommendations and the had the technician Campo come out and explain to me, awesome people there some questions about recommendations and the had the technician Campo come out and explain to me, awesome people there More

nail on side wall on my tire. Luckily was able to come into Hendrick Mercedes benz on independence. Spoke with Rakesh he was walking out from the front desk and he told me same th Luckily was able to come into Hendrick Mercedes benz on independence. Spoke with Rakesh he was walking out from the front desk and he told me same thing happened to him few days earlier. Anyways he got me in service immediately to see if they can fix it. They couldn’t and my tires were bad (need to replace all four) I had high miles on my car and he suggested that he buy my car from me if I wanted to jump into a 2017 C-Class. He just showed me what my new payment would be and it was right where my old payment was and no money down. Sometimes blessings come in all forms. Thanks guys! More

First time going to HMOC and loved it, the best service I’ve ever had, Chris my advisor was awesome and I met the tech Campo that serviced my car and he gave me the run down of everything. Awesome people t I’ve ever had, Chris my advisor was awesome and I met the tech Campo that serviced my car and he gave me the run down of everything. Awesome people there, I will be back! More

Looking for ipad mounts for my benz can’t really trust the products from Amazon they always come flimsy and sub-par. I called my car guy Rakesh at Hendrick Benz and he did all the leg work for me. Got me the products from Amazon they always come flimsy and sub-par. I called my car guy Rakesh at Hendrick Benz and he did all the leg work for me. Got me the price, texted me pics and I put the order in with him over the phone. he said when it comes in he’d call me to collect and so said so done. I came in to collect and paid and the support staff their is great. David installed the genuine mercedes benz headrest mount for me and now my ipads look official in my car. More

Visited 4 dealerships on Indepence Blvd. Each came with 4 distinct experiences, ranging from greeting, smell, age of dealership etc. The level of hospitality basically fluctuates. i dont mea Each came with 4 distinct experiences, ranging from greeting, smell, age of dealership etc. The level of hospitality basically fluctuates. i dont mean to discredit any other dealership but I must say The best however stands with the Hendrick Mercedes-Benz!!! the dealership is brand new, smells great, the staff is approachable (All of Them). As I walked in the door I was greeted by a gentleman named Rakesh. Who assisted me brought me to his desk went through his inventory searching for a car that matched my needs. I liked one from California in another Hendrick Dealership, we started the process and the car was shipped straight to dealership and I am in my car writing this review right now. Great experience! More

Pulled into service, the were quick to help me out, advisor was there promptly, got my service in and out fast and Campo the technician that serviced my vehicle made an awesome video of things that my advisor was there promptly, got my service in and out fast and Campo the technician that serviced my vehicle made an awesome video of things that my vehicle needed. More

joined the EV team! Rakesh showed me the new EQB and I picked it up on a lease pretty good deal too. Not sure if I should say it here or not don’t want to get anyone in Rakesh showed me the new EQB and I picked it up on a lease pretty good deal too. Not sure if I should say it here or not don’t want to get anyone in trouble or make ppl complain they didn’t get such a good deal as me. Anyway go down to Hendrick motors of Charlotte ask for Rakesh he will hook you up. He also has an EV so he’d give you great tips on using it and what your lifestyle would be like owning an EV. I do have a regular car as well but this thing is quick and quiet More