Hendrick Motors of Charlotte - Mercedes-Benz

I’ve never had a better customer service experience than I did with Tom Aumuller at Hendrick Mercedes. Tom and the team made the entire process smooth, enjoyable, and stress-free. He was professional, hones I did with Tom Aumuller at Hendrick Mercedes. Tom and the team made the entire process smooth, enjoyable, and stress-free. He was professional, honest, and went above and beyond to make sure everything was perfect. I’ll definitely be back for my next AMG. More

Of course, exceptional vehicles, but also top-notch service, professional and friendly staff who are always looking out for my best interests, easy to schedule service, and reliable repair estimates. T service, professional and friendly staff who are always looking out for my best interests, easy to schedule service, and reliable repair estimates. Total package! More

I always have a good experience when I come to the dealership. All employees are welcoming and nice and helpful. Devin was awesome.! He was able to give me up-to-date information on my vehicle via tex dealership. All employees are welcoming and nice and helpful. Devin was awesome.! He was able to give me up-to-date information on my vehicle via text, which is what works best for me. More

Service was done as expected. Car was washed and vacuumed as promised. Maintenance performed as expected Car was washed and vacuumed as promised. Maintenance performed as expected More

Outstanding customer service. Easy to schedule an appointment and well managed service department. Michael Duerr was my service rep and he was very pleasant to work with. My vehic Easy to schedule an appointment and well managed service department. Michael Duerr was my service rep and he was very pleasant to work with. My vehicle was returned to me sooner than expected and washed. The customer waiting area is well stocked with snacks and drinks so I don’t mind waiting at the dealership while my vehicle is being serviced. Thank you for the good work. More

Every time I called and have appointments with hendrick for my car to have service always great people to deal with. for my car to have service always great people to deal with. More

John D’Errico helped us again and is the reason why we continue to return to this dealership. He is honest , helpful and goes above and beyond for us. Thanks for explaining everything too !! continue to return to this dealership. He is honest , helpful and goes above and beyond for us. Thanks for explaining everything too !! More

I highly recommend Ryder Mullis as service advisor. He was competent and reassuring to me that he cared. He was competent and reassuring to me that he cared. More

John D’Errico was my service advisor and was very helpful - I was in for my B service and needed additional services - he explained it all to me . I was very pleased. - I was in for my B service and needed additional services - he explained it all to me . I was very pleased. More

John Always does a great job getting my work completed efficiently and correctly. Always provides quick updates. efficiently and correctly. Always provides quick updates. More