Hendrick Mazda Mall of Georgia

AVOID! SHADY BAIT & SWITCH TACTICS! DO NOT GO HERE!! I called Rick Hendrick Mazda Mall of Georgia this afternoon around 4:30pm interested in a used Jeep Patriot actively listed on Autotrader.c HERE!! I called Rick Hendrick Mazda Mall of Georgia this afternoon around 4:30pm interested in a used Jeep Patriot actively listed on Autotrader.com and spoke with Shannon in regards to the unlisted price on the car. First she checked "personally" with the inventory manager and told me the car was still on their lot and it was available for my girlfriend and I to come and check out. Now, I've been baited and switched before by other dealerships, but Shannon reassured me that the car was still available at their dealership, so I took the bait. I called back at 6PM right before leaving my house in downtown Atlanta to take the hour long trip up to Mazda Mall of Georgia, and Shannon told me that she will make an appointment to see the car. When my girlfriend and I exited the highway we called Shannon again to confirm the location of the dealership. We were five minutes away at this point after speaking with Shannon. I even told her as we confirmed the location that I would see her soon and I was looking forward to seeing the Jeep. We arrive on the lot and what do you know? Shannon is nowhere to be found, and she had "just left". At this point my suspicion is already raised and they pass us off to a sales guy who walks us out on the lot without saying anything hardly anything to us and brings us to two completely different SUV's and starts talking about them. I politely ask him to take us to the Patriot that we came to see and that Shannon confirmed an hour before hand was still on the lot. He said the Patriot had been sold earlier that afternoon. OH REALLY? He just gave away their bait and switch lie right then and there. I told him that I had confirmed the car was on the lot an hour before my arrival and there must be a mistake. We walk back inside and he starts scrolling through the inventory on his computer and finds the Patriot we wanted to see. He says it had sold, but neither he nor the another sales manager could provide any evidence of a sale via a sales person that day or in the hour gap in time that Shannon had confirmed via the inventory manager no later than an hour before our arrival that the Jeep was on the lot. The sales reps all tried to feed my GF and I some BS story about how cars get sold out from under people all the time and that their inventory just seemingly disappearing is normal, then they tried to get us to look at other, considerably more expensive cars that we could care less about. We could smell the lies pouring out of their reps as they were trying to make excuses and desperately trying to keep us from getting upset. I was already upset the moment the car that I had called three times about, gotten two confirmations that the car was on the lot, and driven over an hour to see had just disappeared and was sold out from other me. I know it's a bait and switch lie because the original rep disappeared, and the one we actually spoke to first upon arriving said the car sold earlier this afternoon. Shannons personal "confirmation" via the "inventory manager" that the car had not been sold was a bold-faced LIE. She also apparently LEAVES the dealership 5 minutes prior to our arrival after sounding all excited to meet us on the phone. Here's what good customer service is. It's not lying to your customers, it's being courteous enough to let them know when a vehicle you're interested in has sold if it truly has, not tricking them into believing that a vehicle is still available then trying to pass it off as some unbelievably fast sale that we were minutes too late on. If their story had any validity, the person buying the car we wanted to see would still be filling out paperwork. I've never heard of anyone buying a car in less than an hour's time. We had an appointment to see the car. An honest sales person wouldn't sell a car to someone else when there is a potential buyer on the way to the dealership WITH AN APPOINTMENT to see the car, so even if they truly weren't lying and baiting me out there on false pretenses, they still have some of the WORST business practices I've ever seen. I should have known better than to not check this website before coming to Rick Hendrick Mazda Mall of Georgia. It's no wonder why they have the WORST rating of any Mazda dealer on this website. AVOID! BAIT & SWITCH TACTICS! DO NOT GO HERE!!! More

GREAT CUSTOMER SERVICE BY FAR!!! I WILL DEFINATELY RECOMMEND THIS DEALERSHIP TO FRIENDS, FAMILY AND CO-WORKERS!! THEY WERE AWESOME!I HAVE NEVER BEEN IN A DEALERSHIP THAT DIDN'T TRY TO SHOVE THINGS DOW RECOMMEND THIS DEALERSHIP TO FRIENDS, FAMILY AND CO-WORKERS!! THEY WERE AWESOME!I HAVE NEVER BEEN IN A DEALERSHIP THAT DIDN'T TRY TO SHOVE THINGS DOWN YOUR THROAT! THEY ARE VERY PATIENT AND HONEST More