Hendrick Mazda Mall of Georgia

I’m really unsatisfied and very regretful buying a car in Mazda Mall of Georgia, The reason for this bad review it’s because I bought a pre-owned mazda 3 with them and they couldn’t get me a temporary tag ar Mazda Mall of Georgia, The reason for this bad review it’s because I bought a pre-owned mazda 3 with them and they couldn’t get me a temporary tag arguing that the ‘Printer was broken’… Of course this was not true since I came back the next day , just as they asked me just to receive another excuse that their system was unable to communicate to the state to print me a tag, that maybe there was a problem with the VIN number, here’s when my frustration started since neither the sales person or the finance person was giving me a straight answer , I don’t feel comfortable driving a car without a tag but apparently they think is “Normal”, since they kept telling me things like “there is no reason for the police to pull you over” , “we do it all the time with other cars , don’t worry” but I just think that is not the right thing or not even close to the image a Rick Hendricks dealership should give. Anyway , they told me they will be calling me when the tag is ready “next day“, after 4 days without a call ,I came back to talk to a sales manager to let him know how frustrated I was and he told me that he didn’t know anything about that so he was unable to give me an answer for something he didn’t know about, and that he will get it fixed by Monday since it was Saturday and he couldn’t do anything at that point ugghh So , today is Thursday ( another 4 days ) and I still don’t have my tag ( almost 2 weeks with a car I can’t drive ) , apparently the person who trade it in didn’t pay taxes for it and the state was unable to release a tag until those taxes were paid, and I keep getting excuses and promises that will get fixed next day and/or a call back the same day which it never happened, Any of my calls were returned by anyone , not even the manager who I thought was going to be accountable for it. The only thing that they really did next day was cashing the check for the down payment. At this point , I just hope not having problems when I go to DMV to get a license plate. Stay away from this dealer, no one seems to have any sort of accountability for what happens with their cars, and from my experience, they seem to be selling pre-owned cars that are not ready to be driven. Definitely not recommending this to anyone. More

Sonya Chung was by far the best car salesperson I have ever dealt with. The experience with her was definitely one of kind and the way I love to be treated as a customer. She had such a positive attitud ever dealt with. The experience with her was definitely one of kind and the way I love to be treated as a customer. She had such a positive attitude, created a real relationship, and came off as genuinely wanting what was best for me instead of just wanting to make a sale. When the time comes for me to buy another car, I will defintiely be looking for Sonya Chung. She made my experience fun, and I will be looking forward to my next visit! More

I always dread new car shopping .. However this time for the first time it was for my Daughter so it made things a little easier. She really liked the CX 5's but had no idea she would be getting a new one. the first time it was for my Daughter so it made things a little easier. She really liked the CX 5's but had no idea she would be getting a new one. With her Birthday right behind Christmas I decided to bite the bullet and just get her a new car. We didnt do this just for the looks and appearance, but mainly for the reliability since she would be heading out to college in a couple years. We went to a couple other dealerships to look at CX 5's but ended back up at Hendrick iat Mall of GA for a 2nd time. That is when we were introduced to Sonya. We knew what we were looking for but Sonya Chung did a great job in narrowing down the specifics, showing us the inventory and educating us on the difference of the CX 5's. Being in Sales and Management for over 20 years I can get a good read on people on the way they act and conduct themselves on both sides of the sales game. I can tell if they are just giving a song and dance for their $$ or if they really truley care about what they are doing..Sonya was personable, very out going and always ready to help in any fashion possible. We had a set price and negotiated for a couple of hours. In the end we got what we wanted and were ready to give this new car to my daughter on Christmas Eve. Sonya even went the extra mile and let us keep the car on the lot (Which we bought 30 days earlier) and personaly delivered it to our house on Christmas eve. Now thats service... Sonya and Hendrick Mazda we thank you for all of your help in making this experience a pleasure and fun. We will be back... Sincerely, Marc Perrone More

Wasted my time! Bad experience! I will tell everyone anytime a car discussion comes up. Word of mouth is the best advertising - especially NEGATIVE comments. Amanda (the employee) knowingly misled anytime a car discussion comes up. Word of mouth is the best advertising - especially NEGATIVE comments. Amanda (the employee) knowingly misled me on this experience! "Horrible experience" is how my wife described it. We DID NOT buy from them! We will spend our money elsewhere. You should as well. This is your warning from a fellow consumer! More

This dealership and salesperson exceeded my expectations by over-delivering on value and service. They worked really hard to earn my business and I left feeling I was taken care of. by over-delivering on value and service. They worked really hard to earn my business and I left feeling I was taken care of. More

The overall experience was excellent. Sonya went a long way toward keeping us there after the car we had originally looked at turned out not to be available. She listened to what we wanted and worked with way toward keeping us there after the car we had originally looked at turned out not to be available. She listened to what we wanted and worked with us when we asked her to. It was a pleasant change from previous car buying experiences we have had in the past. More

Stay away from this dealership! I worked with Travis, in sales, who lured me in there under false pretenses. He told me he definitely had a buyer for my car, as they aren't making it anymore, but miraculou sales, who lured me in there under false pretenses. He told me he definitely had a buyer for my car, as they aren't making it anymore, but miraculously at the last minute the buyer changed his mind. He is VERY inexperienced and only a kid. Armon, is the finance person. He is extremely rude and uppity. He did NOT provide me with any copies of the paperwork I signed but insisted I took them with me. He lied to me about the gap insurance and has a way of explaining without fully explaining anything. No one at the dealership returns calls and places all the blame on the customer. Bad business practices!!!!! More

I purchased a car from Hendrick Mazda Mall of Georgia about 3 weeks ago. Being a recent college graduate, this was my first big purchase. Sonya Chung assisted me throughout the experience, and was noth about 3 weeks ago. Being a recent college graduate, this was my first big purchase. Sonya Chung assisted me throughout the experience, and was nothing less than phenomenal! She was friendly, kind, personable, and had a great personality. Also, she never made me feel pressured and answered all my questions thoroughly. The staff was very friendly, as well. Overall, the experience was excellent. I would recommend Hendrick Mazda to anyone! More

Sonya and Theresa did a great job making me feel important for about 3 hours. Chaz was good too but I had to bust out a picture of my son to get us into the end zone. All three went to bat for me important for about 3 hours. Chaz was good too but I had to bust out a picture of my son to get us into the end zone. All three went to bat for me with the deal and made sure I walked away extremely satisfied with my purchase. I would highly recommend them to anyone looking for a new car. More

Sonya is just about the friendliest person you've ever met, but also knowledgeable about her product. We actually pretty much enjoyed our day when out buying a car! Thank you Sonya for a pleasant day ever met, but also knowledgeable about her product. We actually pretty much enjoyed our day when out buying a car! Thank you Sonya for a pleasant day and for your sincere interest in our family/purpose for the vehicle. More