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Hendrick Lexus Charlotte

Charlotte, NC

5.0
2,816 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 2,816 reviews

May 08, 2026

Lexus customer since 1993. Very satisfied with the service received over the years. Currently working w/David Machold ... very helpful & professional. More

by gannet47.indie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
May 10, 2026 -

Hendrick Lexus Charlotte responded

Gannet47.indie, thank you so much for your incredible 5-Star rating of Hendrick Lexus Charlotte. We truly appreciate your kind words about Dave and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Charlotte family!

May 07, 2026

THIS LEXUS DEALERSHIP PUTS EVERY OTHER TO SHAME. WONDERFUL SERVICE EVERY TIME I VISIT. DAVE MACHOLD DID AN EXCELLENT JOB AND WAS CAREFUL TO EXPLAIN THE DETAILS BEHIND THE SERVICE CARRIED OUT. ABSO More

by stu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
May 08, 2026 -

Hendrick Lexus Charlotte responded

Stu, thank you so much for taking the time to share about your service experience at Hendrick Lexus Charlotte. We are honored to receive your 5-Star rating and appreciate your kind words about Dave. Thank you for being part of our Hendrick Lexus Charlotte family!

May 07, 2026

Best dealership extremely friendly and professional. Could not ask for a better experience. My salesman and finance lady were awesome. More

by charlotte_r_noble
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Underwood, Geron Helling
May 08, 2026 -

Hendrick Lexus Charlotte responded

Charlotte_r_noble, thank you so much for taking the time to share about your recent sales experience with Geron and our team at Hendrick Lexus Charlotte. We are honored to receive your 5-Star rating and are blown away by your kind words. Congratulations on your new Lexus and welcome to our Hendrick Lexus Charlotte family!

May 07, 2026

I was very satisfied with the professional and courteous service provided by Marisa Kovaly! She is a very knowledgeable and very helpful throughout the entire process! More

by paul_lebel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisa Kovaly
May 08, 2026 -

Hendrick Lexus Charlotte responded

Paul_lebel, thank you so much for your incredible 5-Star rating of Hendrick Lexus Charlotte. We truly appreciate your kind words about Marisa and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Charlotte family!

May 07, 2026

I brought my car in for service and it was an easy process. Vanessa Hardley was amazing to work with. She was very professional and her customer service is excellent! More

by Ebscott01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
May 06, 2026

I’ve been taking my car here for 2 years and my experience is always amazing. The service advisors are great! More

by mrvazquez73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
May 06, 2026

Great service, wait time was reasonable. Excellent waiting area. Service advisor Godfrey Hernandez was easy to work with. Free car washed and vacuum. More

by Lexus 460
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Godrey Hernandez
May 06, 2026

It is always a pleasure to bring my Lexus to this dealership. Everyone is kind, helpful and respectful, Godfrey Hernandez is an excellent representative. More

by uncflygirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Godrey Hernandez
May 05, 2026

Vanessa Hardley is a joy to work with! She is always nice, professional and knowledgable which makes for a wonderful experience. More

by yvonne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
May 07, 2026 -

Hendrick Lexus Charlotte responded

Yvonne, thank you so much for taking the time to share about your service experience at Hendrick Lexus Charlotte. We are honored to receive your 5-Star rating and appreciate your kind words about Vanessa! Thank you for being part of our Hendrick Lexus Charlotte family!

May 05, 2026

Micheal Mirek was professional and helpful as always. He provided the information needed to make the right decision at the best price possible. Hendrick Lexus on Independence has provided great service f More

by atventura1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
May 07, 2026 -

Hendrick Lexus Charlotte responded

Atventura1, thank you so much for taking the time to share about your service experience at Hendrick Lexus Charlotte. We are honored to receive your 5-Star rating and appreciate your kind words about Michael. Thank you for being part of our Hendrick Lexus Charlotte family!

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