Hendrick Lexus Charlotte

Whenever you need to have your lexus serviced please see Vanessa Hardley.Vanessa is an excellent service advisor. Vanessa Hardley.Vanessa is an excellent service advisor. More

Justin - Dropped by Lexus for navigation help Justin help me answer several questions w/detail help much appreciated me answer several questions w/detail help much appreciated More

The service department is great. We specifically see both Dave and Vanessa. They are top tier at Hendrick Lexus Charlotte 6025 E Independence Blvd when it comes to service and keepi We specifically see both Dave and Vanessa. They are top tier at Hendrick Lexus Charlotte 6025 E Independence Blvd when it comes to service and keeping our vehicles running smoothly. We specifically schedule with either of these two Master Service Consultants and no one else. More

Always helpful. Vanessa Hardley answers questions promptly and professionally. Everyone I’ve dealt with at the dealership is very customer oriented. Vanessa Hardley answers questions promptly and professionally. Everyone I’ve dealt with at the dealership is very customer oriented. More

Jackie & Justin’s attention to detail and service was exemplary. Lexus is the gold standard and the assistance they provided was an excellent example of why Hendricks Lexus is THE best! exemplary. Lexus is the gold standard and the assistance they provided was an excellent example of why Hendricks Lexus is THE best! More

Hamza and Jordan were amazing to work with during the process of buying my GX550! Jordan went over everything in the vehicle from top to bottom, answered all my question throughly. Hamza was efficient an process of buying my GX550! Jordan went over everything in the vehicle from top to bottom, answered all my question throughly. Hamza was efficient and quick to get back to me with all My needs!! More

Justin assisted My husband and I with the technology in our vehicle he was such a great help and highly recommended Also thank you Jasmine again for an amazing car buying experience our vehicle he was such a great help and highly recommended Also thank you Jasmine again for an amazing car buying experience More

Jeff Mitchell and jordan did a really good job. Jeff was my sales person and Jordan was the one who set me up in my car going over everything with me. Jeff was my sales person and Jordan was the one who set me up in my car going over everything with me. More

I only feel comfortable at Lexus. Their communication on the phone is just ok (got a call to prepare for my service and asked about tire pricing and I was transferred to service where Their communication on the phone is just ok (got a call to prepare for my service and asked about tire pricing and I was transferred to service where I left a voicemail and never heard back. I could also do without the calls before my appts trying to sell me a new car every time). But communication once I’m there is great- and all of the service people I’ve worked with have been great. The waiting area is clean and comfortable as well as the loaner program for longer appointments. I love how they wash my car. Reasonable pricing. Love the service videos. Highly recommend! More

Dave Machold was very helpful from the time I arrived to get me to taken care of. He asked my reason and concerns of my service visit and kept me informed during my service visit up until my service was com get me to taken care of. He asked my reason and concerns of my service visit and kept me informed during my service visit up until my service was completed. Highly recommend him. Roger Manus More