Hendrick Lexus Charlotte

Kelvin and his team met all of their obligations, and I appreciated their communication process. appreciated their communication process. More

I had an absolutely outstanding experience at Lexus. From the moment I walked in, I felt welcomed and genuinely valued. Jaylen Rudisel was phenomenal; friendly, knowledgeable, and patient. He made the e From the moment I walked in, I felt welcomed and genuinely valued. Jaylen Rudisel was phenomenal; friendly, knowledgeable, and patient. He made the entire process smooth and stress‑free, and I never once felt pressured. Jaylen truly listened to what I wanted and guided me toward the perfect vehicle. Paul Tsiolkas in Finance was amazing. Fast, clear, and incredibly efficient. He explained everything in a way that was easy to understand and kept the process moving without ever making it feel rushed. It was the easiest, most transparent finance experience I’ve ever had at a dealership. Rebecca Brewton, Concierge Specialist, was also fantastic. Rebecca took the time to walk me through every feature, helped me get everything set up, and made sure I felt confident before driving off. Her patience and knowledge made a huge difference. Overall, the entire team worked together seamlessly and delivered a luxury‑level experience from start to finish. I left feeling taken care of, respected, and excited about my new IS. Highly recommend Hendrick Lexus Charlotte— they truly go above and beyond. More

⭐️⭐️⭐️⭐️⭐️ Eli provided excellent customer service and made the whole car-buying experience smooth and stress-free. He was friendly, professional, helpful, and patient throughout the process. He answered made the whole car-buying experience smooth and stress-free. He was friendly, professional, helpful, and patient throughout the process. He answered all my questions and made sure I felt comfortable with my decision. I truly appreciate his honesty and dedication. I highly recommend Eli to anyone looking to buy a car. Thank you, Eli, for the great experience! More

The dealership, the service and the personnel are great BUT to label the bill with my daughter's name instead of mine really ticked me off! The error shows a lack of concentration by billing department pe BUT to label the bill with my daughter's name instead of mine really ticked me off! The error shows a lack of concentration by billing department personnel, which when it occurred in a different circumstance caused us great concern and problems. So, please try harder to keep my name and hers separated! Regards Robert Burford More

Eli and Chase did a great job with all of my Lexus needs, I am very happy! I am very happy! More

I bought my car from Northlake, took car to East independence location for service. Marissa Kovaly was my service advisor. She explained every thing in detail and also time line. She did 5 star job independence location for service. Marissa Kovaly was my service advisor. She explained every thing in detail and also time line. She did 5 star job in taking care of my car. Will go again and keep her as my service advisor More

My money was stolen out of my change holder. I have a picture of my change holder I have a picture of my change holder More

!!Employees in service department give great and friendly service especially Marisa Kovaly our Service Provider. She is professional and very knowledgeable and goes out of her way to help. Thanks. service especially Marisa Kovaly our Service Provider. She is professional and very knowledgeable and goes out of her way to help. Thanks. More

Michael always does a great job of keeping me informed during the service process. It is a pleasure to work with him! during the service process. It is a pleasure to work with him! More

The service provided was outstanding and the staff was very professional. I appreciated the explanation and thought process that went into my presentation. very professional. I appreciated the explanation and thought process that went into my presentation. More