Hendrick Lexus Charlotte

Eli was my salesman he was very customer friendly, let us make our own decision, didn't rush or push us into doing anything we didn't want. Although she wasn't my technology specialist Rebecca reassured m us make our own decision, didn't rush or push us into doing anything we didn't want. Although she wasn't my technology specialist Rebecca reassured me everything would be taken care of a truly great team lead. Chase is a bright young man and is very coachable he will do well in tech and his future endeavors. Paul is a man of his word. Ivan also gave me reassurance and I loved to receive that from someone in a manager position. I have so much to say about Justin I don't know where to start. The best technology specialist ever! He is very knowledgeable, detailed, and to the point so when his guest drives off they are able to leave without any challenges. He loves what he does, walking in his calling. In some form or fashion all of you guys provided the Hendrick Lexus experience! More

My first visit to Hendrick Lexus was for an oil change on my brand-new 2026 Lexus. I was told the first service was complimentary, so I specifically asked what a regular oil change/service would cost going f my brand-new 2026 Lexus. I was told the first service was complimentary, so I specifically asked what a regular oil change/service would cost going forward. I was told $180. I recently returned for the 5,000-mile service, which included the oil change, tire rotation, and other scheduled maintenance. When I checked in, the service representative told me that the oil change was not included and that the oil and filter would cost $220. I explained that I had previously been told the regular service would cost $180 and asked why the price had increased. After some back-and-forth at the service desk, the representative ultimately said, “Oh well, I guess we can do $180.” That interaction really bothered me. The issue isn't the $40 difference. It's the fact that I was initially given one price and then quoted a higher price when I came back—only for the original price to suddenly become available when I questioned it. As a Lexus owner, I expect dealership service to be straightforward, transparent, and consistent. After this experience, I have concerns about whether I'm being given the best information and whether I can trust the service department's pricing. More

Bj was my sales person he made my car buying experience as effortless as possible and also thank you to his brother Justin for doing my technology they were both amazing highly recommended as effortless as possible and also thank you to his brother Justin for doing my technology they were both amazing highly recommended More

Justin and Vanessa were excellent and very time efficient. Justin provided thorough and user-friendly technology education. It was a very pleasant experience. efficient. Justin provided thorough and user-friendly technology education. It was a very pleasant experience. More

Incredible service by BJ and Justin! The experience was over the top, and the sincere hospitality was exceptional! Thank you for the extra touch with the red bow- Michele was fantasti The experience was over the top, and the sincere hospitality was exceptional! Thank you for the extra touch with the red bow- Michele was fantastic to work with in finance, truly keeps the customer first! Well Done Hendrick Lexus More

Nick, Justin, and Diane were a pleasure to work with. Nick made my car buying experience as easy as possible and Justin gave a wonderful tech overview with Diane help! Nick made my car buying experience as easy as possible and Justin gave a wonderful tech overview with Diane help! More

Gio and Justin both were great today! I am so happy with my new Lexus. I definitely recommend them and would definitely come back. I am so happy with my new Lexus. I definitely recommend them and would definitely come back. More

Great dealership to buy a car from as they made it a very pleasant, enjoyable experience. pleasant, enjoyable experience. More

Thank you to the whole tech team at Hendrick Lexus Charlotte importantly Justin, Ralph, and Rebecca Ralph and Rebecca I was on the phone with a lot this week and Justin came and assisted me with all m Charlotte importantly Justin, Ralph, and Rebecca Ralph and Rebecca I was on the phone with a lot this week and Justin came and assisted me with all my tech question and got my CarPlay back working thank you so much you guys! More

Dave Machold and the service department have done a phenomenal job on several occasions. They have gone above and beyond to get my Lexus fixed and when an issue continued, they took the back and got it phenomenal job on several occasions. They have gone above and beyond to get my Lexus fixed and when an issue continued, they took the back and got it fixed without any arguing or issues. I plan to keep going back. I am a mechanical engineer and am very picky with who I trust to work on my car. They have done a great job and I trust their work. More