Hendrick Lexus Charlotte

I was incredibly impressed by the patience and persistence of Dan, the Master Technician, who worked on my car. He found the source of an annoying rattle on my LS500. He had to disassemble the bac persistence of Dan, the Master Technician, who worked on my car. He found the source of an annoying rattle on my LS500. He had to disassemble the back seat to replace a part, and the second one had the same problem, so he did it a second time! He went above and beyond to satisfy the customer. Erin Gast kept me informed throughout the process with regular updates and she also sold me the car when she was in sales. I’m just following her around! Felix, who picked up and delivered my car was also amazing. He arrived as promised and explained everything upon completion. He also explained the rattle to Erin upon returning to the dealership. I couldn’t be more pleased with the professionalism and persistence of the Hendrick team. I’m glad I chose to purchase from Hendrick! More

Once again we had an excellent experience at Hendrick Lexus with Jason, BJ, and Justin assisting us in transitioning to new 2026 ES from IS. Great customer service and support. These young men treat us Lexus with Jason, BJ, and Justin assisting us in transitioning to new 2026 ES from IS. Great customer service and support. These young men treat us like family making sure we fully understand the process and all the details of the vehicle. Thanks again fellas! More

Everyone we met at Hendrick Lexus was experienced, helpful and friendly. Bruce was great at considering our needs and helping us decide on the vehicle that suited us best. Rebecca explained the many helpful and friendly. Bruce was great at considering our needs and helping us decide on the vehicle that suited us best. Rebecca explained the many control features and helped build our confidence that we will better understand the settings and adjustments as we get more familiar with them. Purchasing a vehicle from Hendrick Lexus was very pleasant experience. More

Hendrick Lexus Charlotte takes good care of its customers. I have had no complaints about this dealership. They answer the phone and always help with making an appointment. My service adviser Va customers. I have had no complaints about this dealership. They answer the phone and always help with making an appointment. My service adviser Vanessa was terrific, kept me informed on things. Thank you. More

I really like Hendrick services my service advisor Josh is always an amazing help with keeping me informed. Amanda is very knowledgeable in helping me in my RX 350. is always an amazing help with keeping me informed. Amanda is very knowledgeable in helping me in my RX 350. More

Today I am going home with my new 2026 RX! Nick was upfront, straightforward and easy to deal with and Eli was patient as I changed cars mid convo and stayed poised to make sure I got exactly Nick was upfront, straightforward and easy to deal with and Eli was patient as I changed cars mid convo and stayed poised to make sure I got exactly what I wanted. Justin was awesome very patient and kind and knowledgeable about his technology all around 10/10! Shoutout to all HBCUs! #1908 More

Professional service. Service advisor (Erin Gast) was the very best I have had at any dealership ! Service advisor (Erin Gast) was the very best I have had at any dealership ! More

TJ did a marvelous job getting me my 26 Lexus. It was shameless and very very professional. Justin made my Technology experience very easy. I’ve had ups and downs in the past going over Technol It was shameless and very very professional. Justin made my Technology experience very easy. I’ve had ups and downs in the past going over Technology, but this time he did a great job of helping me out. More

Excellent Dealer service department. Service Mgr. Dave Machold knows his cars! He went above and beyond to explain everything and to keep me happy. Thank you. Service Mgr. Dave Machold knows his cars! He went above and beyond to explain everything and to keep me happy. Thank you. More

These folks do a fantastic job. My consultant, Brian Dowless, is the best. He is always so helpful. My consultant, Brian Dowless, is the best. He is always so helpful. More