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Hendrick Lexus Charlotte

Charlotte, NC

Overview
Reviews
5.0
2,880 Reviews
Call Dealership (844) 423-0768
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6025 East Independence

Charlotte, NC

28212

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Showing 2,882 reviews

July 30, 2026

Marisa Kovaly and Rebecca Brewton were amazing! I came in to have my 5k service done and address a potential tire issue. Marisa got my issues resolved and service performed in record time despite m More

by firefly13000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisa Kovaly, Rebecca Brewton
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July 30, 2026

BJ was very helpful by phone and text. The car was as advertised. Although we did have to have some discussion about the final price, we are very pleased with the car. Rebecca from the Tec More

by Thidgie
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rebecca Brewton, BJ Muckelvene
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July 30, 2026

Marija was very good at her job. She was excellent! We appreciated her great communication too More

by Nancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marija Snow
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July 30, 2026

Both Mike Mirek and Amanda were both excellent to work with and really helped with problems I was having issues with my 6 digit pin and Amanda helped fixed my problem. More

by carol7kids60
Recommend Dealer
Yes
Employees Worked With
Amanda , Michael Mirek
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July 29, 2026

Chris Frydry took excellent care of me and made my experience at Hendrick Lexus a pleasure! I love my new car! More

by ludie14
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chris Frydry
Report | Print
Jul 30, 2026 -

Hendrick Lexus Charlotte responded

Ludie14, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Charlotte. We are thrilled to hear that Chris provided you with the 5-Star Lexus experience. Congratulations on your vehicle and welcome to our Hendrick Lexus Charlotte family!

July 28, 2026

For a luxury dealership, the quality and communication was not what I expected. The focus was the "sale" and not customer service. More

by TRI28215
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ivan Blair
Report | Print
Jul 29, 2026 -

Hendrick Lexus Charlotte responded

TRI28215, thank you for taking the time to share about your recent experience with our dealership. We are disappointed to hear your experience did not meet our Lexus standards, and would like the opportunity to learn more details. If you have a moment, please reach out to our General Manager, Chad Lamprey, on his direct line, (980) 296-4280, or by email, Chad.Lamprey@HendrickAuto.com.

July 27, 2026

Very friendly and professional. Took care of all my needs. Very clean there as well. More

by joy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Gast
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Jul 28, 2026 -

Hendrick Lexus Charlotte responded

Joy, thank you so much for your incredible 5-Star rating of Hendrick Lexus Charlotte. We truly appreciate your kind words about Erin and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Charlotte family!

July 27, 2026

Today I worked with Vanessa who gave us a great service and also I had Justin give me a overview on my cars technology features and he was so helpful thank you guys so much for what you do! More

by Jkelley.lions55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vanessa, Justin, Vanessa Hardley
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Jul 28, 2026 -

Hendrick Lexus Charlotte responded

Kelley.lions55, thank you so much for taking the time to share about your service experience at Hendrick Lexus Charlotte. We are honored to receive your 5-Star rating and appreciate your kind words about Vanessa and Justin. Thank you for being part of our Hendrick Lexus Charlotte family!

July 25, 2026

Wonderful experience. Jasmine Hallums was all class and a pro. Helped me find what I was looking for. Helped me meet my budget. Highly recommended. Justin thank you for th More

by chipmurrah95
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jasmine, Justin
Report | Print
Jul 28, 2026 -

Hendrick Lexus Charlotte responded

Chip, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Charlotte. We are honored to receive your 5-Star rating and appreciate your kind words about Jasmine and Justin. Congratulations on your Lexus and thank you for being part of our Hendrick Lexus Charlotte family!

July 25, 2026

I came in today to ask some technology questions and get a refresher and Justin was so calm and patient with me and so very helpful! Great job highly recommended and great young man More

by vnkumar31
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
Jul 28, 2026 -

Hendrick Lexus Charlotte responded

Vnkumar31, thank you so much for taking the time to share about your technology experience at Hendrick Lexus Charlotte. We are honored to receive your 5-Star rating and appreciate your kind words about Justin. Please don't hesitate to let us know if you need anything further!

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