Hendrick Kia of Concord

Best Car Buying Experience We received exceptional customer We received exceptional customer service. I highly recommend Lenore Rebolledo at Hendrick Kia of Concord. She was able to walk us though every step of We received exceptional customer service. I highly recommend Lenore Rebolledo at Hendrick Kia of Concord. She was able to walk us though every step of the process with ease. Lenore even took the time to give us a tour of the dealership so I know what to expect when I bring my vehicle in for service. She also was very thorough while explaining all the new options and functions of my new 2017 Sorento. Thank you for making car buying easy! More

Love my new Kia Purchased a new Kia Niro Touring at Hendricks Kia in Concord. Salesman, Chris Horoschak, was outstanding during the process in every way. Friendly, kn Purchased a new Kia Niro Touring at Hendricks Kia in Concord. Salesman, Chris Horoschak, was outstanding during the process in every way. Friendly, knowledgeable, but most of all, not a typical phony car salesman. I highly recommend the Kia brand and especially Chris as a salesperson. More

Pleasant and professional experience from beginning to end. We read the Consumer Reports of of this car and were very impressed. The staff was helpful throughout the process. James Laurence was especially pat We read the Consumer Reports of of this car and were very impressed. The staff was helpful throughout the process. James Laurence was especially patient with explaining all the features of the car. Love the car! More

Clarity and honesty was very appreciated. We presented a picture of what we wanted. They listened and responded. We now have a car we greatly enjoy and feel we were given great respect and un We presented a picture of what we wanted. They listened and responded. We now have a car we greatly enjoy and feel we were given great respect and understanding. Everyone was very helpful. More

Last stop vehicle shopping! Wonderful experience! The staff is friendly, hospitable, and accommodating. The facility is top notch. Left with a new car 🚗, great deal and very pl Wonderful experience! The staff is friendly, hospitable, and accommodating. The facility is top notch. Left with a new car 🚗, great deal and very pleased.! Ask for Frank Rodriguez. More

Very underwhelmed My fiance and I recently purchased a used car from Hendrick Kia of Concord and had the worse experience at a dealership we've ever had. It started we My fiance and I recently purchased a used car from Hendrick Kia of Concord and had the worse experience at a dealership we've ever had. It started weeks before we came up to meet with the salesman who had been corresponding with me via text about cars in my interest. We arrived and met with the salesman one Mr. Travis Foy; he seemed pleasant at first and then my perception of him changed after the first car he showed us. The initial car he showed us couldn't have been more far off on my suggested needs and want for a car. He didn't seem too pleased that neither of us were happy with his pick and said to us, "I'm not understanding what else your wanting." After we had already expressed what we didn't like about the car he acted annoyed and seemed not interested in finding the perfect car for us. But isn't that his job? After waiting for about 15-20 more minutes for him to find a car closer to out wants and needs we walk out and see the trade in that was just brought to the dealership I think the day before. We thought it was great so we went forward with the process of getting to the right price which Travis wasn't very interested in working with us so we got turned over to the finance guy Mark. When we sat with Mark he already had all the paperwork printed and stacked ready to sign. Which in our past car buying experiences the salesman usually takes his time and talks us through the process making sure we understand what is going on. This was one thing Mark did not do. Anyways we purchased the car and Mark said they would hook us up with a loaner since the car had not been detailed yet and we would come pick it up the following day. So we walk out and ask Travis Foy for a loaner so we could get home. He acted like this was a problem to obtain and I was fed up by that point so we left. We returned the following afternoon (mothers day) to pick up our car. My fiance got in the car and started to leave but caught a crack in the windshield that must have happened during "detailing" which was sub par. We spoke to Drew the manager and he was kind and got us a windshield company to come fix it at our house a few days later. The last problem I had was with the detailing which I am convinced still hasn't been done to our car although we've brought it back twice to have redone. There is still trash in the door from the previous owner, greasy smudges on the cup holders and doors, dust and dirt on the dash and spots on the ceiling. All of that not to mention our car was NEVER filled up with gas to full. Maybe that's just a Hendrick Kia of Concord thing though. To have customers spend thousands of dollars for horrible customer service from everyone except the manager Drew. A customer should feel comfortable and validated when leaving a car lot with a "new" car. Not bothersome, rushed, and put on the back burner. I have told a few people already to not waste their money with you all and will continue to express to others my lackluster experience with Hendrick Kia of Concord. It's pretty bad when a customers standards are higher than Mr. Hendricks standards himself. My point isn't to be rude but to shed light on areas I see needed major help. More

Awesome! My car experience with Makayla and Corey was awesome! They were honest, friendly and professional. They explained everything to me and they made sure My car experience with Makayla and Corey was awesome! They were honest, friendly and professional. They explained everything to me and they made sure I understood. Every employee that was there was friendly. More

Amazing My over all experience was awesome my first time purchasing a brand new 2017 car ! Frankie is awesome and will get the job done for you My over all experience was awesome my first time purchasing a brand new 2017 car ! Frankie is awesome and will get the job done for you More

simple, no pressure , friendly i went to other dealers in the charlotte area and this one gave me the best trade in price. they gave me great incentives on the new vehicle.. i went to other dealers in the charlotte area and this one gave me the best trade in price. they gave me great incentives on the new vehicle.. More

Professional friendly trust worthy The rating comes from all my expectations being met. Friendly sales people. Got the car I wanted and within the price range for payment. Also they wer The rating comes from all my expectations being met. Friendly sales people. Got the car I wanted and within the price range for payment. Also they were able to take my trade in. All were professional and trustworthy. Miranda was my favorite. Very happy I got to meet her and give her my business. She's very honest and friendly. More