Hendrick Kia of Cary

Bought my KIA optima here about a year ago. Salesman and pricing were great! When I got to the service department for scheduled maintenance the first time they forgot to pencil my appointment in after I dro pricing were great! When I got to the service department for scheduled maintenance the first time they forgot to pencil my appointment in after I drove 3 hours for my appointment and the second and third time their mechanic didn't clean their hands off and left oil finger prints all over my interior... Not to mention they send out oil change coupons for a discounted package (no where on the coupon does it say there are any exclusions) but when I went to use it they said this doesn't apply for synthetic oil changes (which is the type of oil required in my car). I only went to this dealer for a couple months and ditched them! I still get coupons in the mail a year later from them and they still say the same thing; nothing about excluding synthetic oil. Find another dealership to deal with, it's not worth the hassle of dealing with Hendrick KIA. More

Rick and the entire staff have been terrific for us! We have taken in our Kia and our Ford. Words cannot describe exactly how much we appreciate this service department. Never have I ever had such a grea have taken in our Kia and our Ford. Words cannot describe exactly how much we appreciate this service department. Never have I ever had such a great experience. I have been there a couple of times and it is so much like "Cheers"...where everybody knows your name and everybody is friendly and cares about you. Not to mention they are excellent mechanics, they all know their stuff. If you want it done right AND you want to be treated right...go to Hendrick Kia. More

In May of 2012, after years of driving older vehicles In May of 2012, after years of driving older vehicles that were unreliable and costly to maintain, my husband and I made the decision to pu In May of 2012, after years of driving older vehicles that were unreliable and costly to maintain, my husband and I made the decision to purchase a new Kia. Our primary reason for incurring this new debt was so that I could drive an economical and warrantied vehicle that wouldn’t break down anytime soon. Imagine my distress, then, in October of 2012, when my 4-month-old car sputtered and died at an intersection. My husband could not get it started and we had to have it towed to the nearest dealer- Hendrick, in the Cary Auto Mall in Cary, NC. Little did I know that they would have my car for several weeks . Two weeks earlier I had taken my car to Jiffy Lube, paying top dollar for the deluxe oil change in order to accurately comply with the terms of my Kia warranty. Jiffy Lube failed to properly replace my oil plug, and as I drove around the next few days, engine oil gradually leaked out, coating the engine, the engine compartment, and of course, eventually seizing the engine itself. The Hendrick dealership had our brand new car with a completely useless engine and we were stuck. Enter Rick Cascino, Service Manager for Hendrick Kia. Over the course of several weeks, Rick took it upon himself to hold Jiffy Lube accountable for the full replacement of the engine so that it would still be covered by warranty. He communicated with them on a regular basis, then followed up with us via phone and text, sometimes several times in one day, over the course of several weeks. Even though our trouble had nothing whatsoever to do with Kia, even though Jiffy Lube attempted to dodge responsibility- and then attempted a subpar and inadequate replacement engine, even though Hurricane Sandy interrupted the production and/or shipping of our brand new engine, Rick Cascino acted as guardian angel and advocate for us, demanding Jiffy Lube not shirk their responsibility and ensuring we got exactly what we originally had. He never once asked for special compensation, never once let us know that this wasn’t his responsibility, or once made us feel like a burden. He took complete ownership of our crisis and then delivered our new car to us fully serviced and good as new. He even had it cleaned up and detailed for us! My husband and I have a lot on our plates- three children, two full-time jobs, we live with and take care of his ailing elderly parents, and I’m a nursing student at the local community college. This problem seemed overwhelming , until Rick Cascino and Hendrick Kia got involved. In this day and age, great professional customer service, and personally doing good things even if you don’t have to, is very rare. I don’t feel that I’m being overly dramatic when I say Rick has restored my faith in big business, and even humanity. My teenager is about to get his driver’s license and his first car. I’m thinking about trading up my Kia model to the next level of Kia. Of all the decisions we’re going to have to make about our car purchases in the near future, where we’ll go to shop won’t be a hard one. As long as Rick is at Hendrick Kia of Cary, we’ll be lifelong customers. More

We are from Ohio and experienced what I thought would be a major problem with my Kia coming through the mountains and we went to Hendricks KIA to have it checked out. The staff we dealt with we're wonde be a major problem with my Kia coming through the mountains and we went to Hendricks KIA to have it checked out. The staff we dealt with we're wonderful and very knowledgable and within the hour we were back on the road again. When they realized we were traveling and would still have many miles on the road they did a complete check out of the vehicle and also washed the car for me at no charge and I didn't expect that at all. If I ever move to this area they will be the dealership I work with for sure. Thank you so much for all you done for us to reassure us and to make sure the vehicle was safe. An A 1. dealership for sure. More

Had to go to service for a problem with my tire and the service dept could not have been nicer. Thoroughly explained the problem to me and got it fixed in record time. I couldn't have been more pleased. I service dept could not have been nicer. Thoroughly explained the problem to me and got it fixed in record time. I couldn't have been more pleased. I would recommend a KIA to anyone and I've been a die hard Honda buyer for years! More

Ric was awesome in fixing our van. during thiss time my dad suffered a heart attack. Rick called on his day off to check on his condition. Service and compassion. Thanks Rice for all you did to make sure o dad suffered a heart attack. Rick called on his day off to check on his condition. Service and compassion. Thanks Rice for all you did to make sure our vechile was safe as well as my dad. Hendrick's is lucky to have an employee of this quality. They a few and far between. Thanks Rick for all you did in making it an easy time for us. More

I have owned Mercedes & Jaguars for over 30 years. This is my first Korean/Asian car. I have never been treated with more respect, honesty & professionalism than the service manager, Rick Cascino, ha This is my first Korean/Asian car. I have never been treated with more respect, honesty & professionalism than the service manager, Rick Cascino, has given me. I feel he is more of a friend than a business associate. Rick is a tremendous asset to Hendrick Kia! I drive over 70 miles on way (passing several dealerships, including one in my hometown) to have Rick service my Optima SX. More

My reliable KIA has needed little service but I have visited the Hendrick KIA Service Dept. several times. Rick Cascino the Service Manager, demonstrates Customer Care at a level I have not encountered visited the Hendrick KIA Service Dept. several times. Rick Cascino the Service Manager, demonstrates Customer Care at a level I have not encountered in years at any Auto Dealership or for that matter within other retail businesses. A recent significant issue that I encountered, required extensive attention to detail and time just by the nature of the problem. Rick's patients, understanding and commitment to insuring my total satisfaction could only be rated as second to none. Although I attempted to not make any unreasonable request, I know that my expectation are high. It did not take long to realize that Rick's goal was to exceed my expectations. As a manager myself, I know this is a hard job, some people frustrated over a car issue take it out on the Service guys and it does not speak well of some customers. I think you will find Rick and his associate EJ to be very stand up guys who care about your service experience at KIA Hendrick and I highly recommend them. My hats off also to Pete in the Collision Center and his staff. More

A promise was made that was not kept. After my experience even before the promise I would never do business with Hendrick Kia in Cary again. 2 months later Hendrick finally came through on the pr experience even before the promise I would never do business with Hendrick Kia in Cary again. 2 months later Hendrick finally came through on the promise. This should have been done to begin with and I shouldn't have had to remind anyone multiple times. More

I love the car I got. My experience would not have been the same if it weren't for my salesman Kevin. He wasn't pushy while I took my time deciding, and he worked with the finance guys to get me the price the same if it weren't for my salesman Kevin. He wasn't pushy while I took my time deciding, and he worked with the finance guys to get me the price I needed. He also threw in a couple extra things I didn't ask for in the car. There were however, a lot of errors with my paperwork that kept it from being a 5 star overall experience and rather a 4 star. The actual lease/deal paperwork had the wrong VIN number listed and I had to come back to sign again. The finance department forgot to take my down payment (something that I remembered and told them about) so I had to go back for that. But Kevin had someone fill up my gas tank for me for my time and trouble. That made it okay and worth it. Also, about a month later I got pulled over for having the wrong tag on my car because the title/license department had done a tag re-issue rather than a tag transfer, so I was supposed to be driving with a temporary tag, but had been driving with my old car's tag. Called Kevin and I had a new plate in two days. Kevin also went out of his way and drove to my work to pick up some documents they needed, and I didn't even ask him to do that. All in all, there are some negative reviews and experiences listed here that I've heard about from others, and I can see how my experience may have turned into one of those. But because of Kevin's great customer service, I ended up really happy and I love my Kia Forte! So ask for him if you go :-) More