Hendrick Kia of Cary

I bought a new car from Hendrick Kia, however the dealership never did the "pre-delivery inspection" or the state inspection on the car. As as result, the car wound up back in the shop due to tempora dealership never did the "pre-delivery inspection" or the state inspection on the car. As as result, the car wound up back in the shop due to temporary fuse blocks that were left in, causing the instrument cluster to fail. This seems to be fixed now. Also, because the state inspection wasn't done, and they didn't catch it until 4 weeks after I bought the car, the delivery of the permanent state registration was delayed, so I haven't been able to drive the car for the last couple of weeks after the temporary tags expired. I'm still waiting on this to be cleared up. The staff at Hendrick Kia seem friendly enough, but based on my experience, I really don't think they know what they're doing. I've bought several new cars over the years, and this has been the worst experience I've ever had, however there's really no recourse except leaving a bad review on this site... More

Laundry list of why I am unhappy.. Start with they let me leave in my new car without a plate.. Then did not address this issue.. THEN had an employee to get my number (not my salesman) to call me and try to leave in my new car without a plate.. Then did not address this issue.. THEN had an employee to get my number (not my salesman) to call me and try to get me to give him my address.. WHAT??? Then when I called management got the typical "I am sorry" but not follow up - so called the next level of management - same thing "I am sorry" but no follow up - and now my 30 day tags have expired - call them and they say they will look into it. That was at 11 - it is now almost 5pm.. NO CALL BACK... I want out of this deal. More

I had been having problems with my 2012 Kia Sorento. I took my car in on three different occassions to be fixed. I have a full coverage warrenty and was able to get a rental car. The last time my car was took my car in on three different occassions to be fixed. I have a full coverage warrenty and was able to get a rental car. The last time my car was in there was because I was stranded near my work and the 1(800) service 24hours a day was the only horrible part of my experience. They never showed up leaving me stranded for over an hour. E.J. Vences had been taking care of me and keeping me updated on my car. He even stayed late at work to make sure I was safe and my car was taken care of. He's been over the top awesome. He really contributes an outstanding role at Kia. More

I don't think I've ever had a worse experience buying or servicing a vehicle at any point in my life. First, the sales dept tries to tell me the best financing they can get me is 7% yet when I tell them to servicing a vehicle at any point in my life. First, the sales dept tries to tell me the best financing they can get me is 7% yet when I tell them to forget it and I'm not buying the vehicle all of sudden within 30 minutes after speaking with a "manager" I can get 4%? And we wonder why the American family is debt-ridden. Then within 3 weeks of buying my car it breaks down and after having it at your shop for 7 hours I can't get a single phonecall or update after calling three times and leaving a message on top of it. Oh and then of course your "service" rep tells me he knows when I bought my car and it doesn't matter? Really? It's one thing to have a car breakdown when you're the one who's put the wear and tear into it - it would be expected that you'd get stuck waiting days to get it fixed since you didn't have an appointment. It's quite another when you just bought it. It's funny though, I would be willing to bet if I had bought a brand new Kia instead of a used Honda you'd use a little more professional courtesy and would have looked at my car a lot sooner and I'm sure it would have been even faster if I was man. Under absolutely zero circumstances would I recommend this dealer I'm at a loss as to how you stay in business More

The sales person at Hendrick KIA of Cary was incredible. This is a top notch dealer and everything was as smooth as possible. Financing went very well. We were in and out in a very short period of time. i w This is a top notch dealer and everything was as smooth as possible. Financing went very well. We were in and out in a very short period of time. i was surprised at their selection of vehicles. Other dealers were hard to negotiate with and didn't even seem like they wanted to make a deal. Dale and Craig were very helpful and answered all of our questions. Most of all they were concerned with our needs. Love my Rio5! It gets great gas milage and rides much better than other cars we test drove. Thank you Hendrick KIA! More

They like to add items to vehicles they can't deliver. Dealing with the sales manager after Hendrick Kia made a delivery error was like recovering from a Hit and Run accident. The sales manager went out Dealing with the sales manager after Hendrick Kia made a delivery error was like recovering from a Hit and Run accident. The sales manager went out of his way to tell me that I was in the wrong and unreasonable, but refused to prove to me in any way what he was saying. In the end, shop there at your own risk and realize that there is no post-sales support if there is an issue. More

Spent over 2 hours at dealership shoping for an Optima. Salesman told me he would provide me with lowest price he could offer to compare to another make of vehicle I was considering (claimed to match Truec Salesman told me he would provide me with lowest price he could offer to compare to another make of vehicle I was considering (claimed to match Truecar.com). I took the stock # of the vehicle I was provided the quote for and looked it up on their own website when i got home and found it advertised for $500 less than the quote they gave me after 2 hours in their shop. If you are into games and deceit, this is the place for you. More

Slimy and aggressive. A typical high pressure sales model. Original sales guy (forgot his name) would not shut up. Manager Smith would not let me leave. Would not buy here if they were the last dealer model. Original sales guy (forgot his name) would not shut up. Manager Smith would not let me leave. Would not buy here if they were the last dealer in the state! More

This car company let my 30 days temporary tags expire. The finance manager informed me that he was contacting the sales manager about this matter and this was 2 days before the the tags expired, he never The finance manager informed me that he was contacting the sales manager about this matter and this was 2 days before the the tags expired, he never got back with me on this situation until I called the sales manager myself and he made it happen. To me this matter should have been taken care of earlier. Bad business! More