Hendrick Kia of Cary

Faulty new car New car they had for 2 weeks , can't fix electronic faulty panel, won't give down payment back! We just want our money back, they can't replicate the New car they had for 2 weeks , can't fix electronic faulty panel, won't give down payment back! We just want our money back, they can't replicate the incident that has happened three times ! It's a brand new vehicle , not one phone call in nine days about service on the car! They have had it two weeks and expect us to drive a new car with faulty electronic problems ! We have notified attorney general, BBB, and next step is 2 wants to know! This place is ridiculous! More

My b/f and I were both in the market for new cars. After shopping around, we were sold on KIA. Initially, we did great at Hendrick. We went one night, did our test drives, got an idea of our trade in values shopping around, we were sold on KIA. Initially, we did great at Hendrick. We went one night, did our test drives, got an idea of our trade in values and new car prices. Of course they did try to get us to buy that night, but we assured them we would be back. We returned the following evening, did some more test drives and were ready to talk money. Of course they were not happy that we wanted the advertised prices as shown on their website (which are thousands of dollars different than what they expect you to pay because the online prices don't account for the extra "dealer options" they have already added to the vehicles). During negotiations on the first car, the sales person left to speak with her manager. The manager returned, alone, asking what we did to the poor girl because apparently we scared her half to death. Aside from normal haggling...we did nothing out of the ordinary. Maybe she just isn't cut out for sales. Eventually, we got through both cars, were happy with the trade in offers, and the final prices. My car was not going to be ready to take home until the following day, as it was new to the lot and was locked in the service area getting cleaned...which was fine with me (I was given another car of the same make to drive home for the night). We signed all the paperwork and were excited that the process had been fairly smooth. The following day, I received a TEXT MESSAGE, not a phone call, letting me know that the car they sold me the night before, was actually already sold to someone else and to verify that I wanted the same colors so they could search for the same car from other dealerships. I was FURIOUS. Not entirely sure how you can sell a car twice, but apparently you can, and apparently it happens a lot. After calls/voicemails left for the manager I had dealt with the night before, I finally get a call back from a different manager. She apologized and explained that believe it or not this does happen a lot (ok, well your dealership has issues then). She agreed to look for something on the lot a step up. I get a return phone call from the sales girl, telling me they have the same car with different interior that can be brought from another dealership tonight, or the same exact car the following day since it was at a dealership farther away. I explained that the manager said she would look at something on the lot, a step up and she just said oh yeah we can't do that because the price difference is too much. After getting back on the phone with the manager, who was not willing to adjust prices or give me something better for the same price, I finally made the choice to just take back my trade in, and take my business elsewhere. Shortly thereafter, I received another TEXT MESSAGE, not a phone call, telling me to give them a few hours before I come in, because they had already sold my car to auction and had to work on getting it back. ARE YOU KIDDING ME? YOU TEXT ME THAT INFORMATION? I had absolutely lost it at this point. I had to leave work early, get my b/f and get to that dealership immediately. Once there, we explained both deals were off, we wanted both cars back and we were going to take our business elsewhere. Only then, were they willing to work with us. Because I got the vibe that they didn't know exactly where my car (that I traded in) was, it was wait around, or take their offer of the same exact car in terms of color/package, except the one with the 3rd row, for the same price I had already signed off on. After a pretty horrible experience, I will not go back to Hendrick KIA, or any Hendrick for that matter. I would not recommend this place at all. They made me feel like I was in the wrong and that they were doing me a favor by looking for a replacement vehicle. This being my first NEW car purchase I was excited. I now realize why people say buying a car is worse than buying a house. DO NOT GO HERE. More

I had to send them a copy of my drivers license three times, and they stated they never received it. Had to bring paperwork back several times, because they "lost" it. I was supposed to get my license pl times, and they stated they never received it. Had to bring paperwork back several times, because they "lost" it. I was supposed to get my license plate over month ago, and have called, stopped in and finally got a straight answer from the nice lady at desk when I called and spoke with the operator. Phillip lied and said he had someone at the DMV picking up my plate but its a holiday. He has returned one phone, only because I spoke with someone else and told them he would not answer the phone or call me back. I guess he doesn't enjoy doing paperwork, and he never even attempted to get my license plate. I will let everyone I know, not to ever purchase a car from here, my experience has been awful. Phillip is a dishonest, unlawful employee. More

Jon was absolutely fantastic, he is not only knowledgeable salesman but a very nice man who wants to make people happy. I did lots of research before going to the dealership so needless to say, knowledgeable salesman but a very nice man who wants to make people happy. I did lots of research before going to the dealership so needless to say, I knew what I wanted and what I could afford. He did everything possible to get me the car I wanted without having to settle on any features. The deal that I received on my Kia Soul was absolutely fantastic. This was the first time I ever purchased a new car and Jon made it such an amazing experience. Thank you Jon! More

My experiences with looking at the Kia line of cars, test driving, and the final purchase was much better than my experiences with other dealerships. This was not my first time purchasing a new vehicle so I driving, and the final purchase was much better than my experiences with other dealerships. This was not my first time purchasing a new vehicle so I knew what to expect. The sales team, specifically Foster was honest, direct, and friendly. For this reason I stayed with Hendrick Kia for my purchase. Overall, it was a fairly smooth buying experience. More

I would highly recommend Hendrick Kia of Cary. Staff was very friendly & helpful. I had to leave the dealership, but was able to text with Jon and he found the right car for me. He even text me the stock nu very friendly & helpful. I had to leave the dealership, but was able to text with Jon and he found the right car for me. He even text me the stock number so I could check it out before I came back. I appreciated that so that I could save valuable time. More

This is the third car we've bought from Hendrick Kia, and the reason we returned the third time was simple...We had a great experience with our salesman, Jon Foster. I hate buying cars but Foster makes and the reason we returned the third time was simple...We had a great experience with our salesman, Jon Foster. I hate buying cars but Foster makes it about as painless as buying a car can be. More importantly though, we trust Foster, and that's why we'll return to him for our next purchase. More

Had a great car buying experience. Was helped the minute I walked in . Worked with me very well to buy the car I wanted. Which wasn't easy . It took a couple days but it was all taken care of . I would defi I walked in . Worked with me very well to buy the car I wanted. Which wasn't easy . It took a couple days but it was all taken care of . I would definitely recommend buying a car at this dealership and especially go talk to Jon Foster . More

Salesman was very friendly 0 pressure, no hassle and understood my concerns. He was young minded which helped with his sale because he related to me and that spoke volumes to me and was the reason I bou understood my concerns. He was young minded which helped with his sale because he related to me and that spoke volumes to me and was the reason I bought brom him. Also recommended my gf to him for sales. Yeah, he's that good! Excellent experience and would definitely recommend the dealership and Foster specifically! You won't be disappointed! More

First I can say is that buying a vehicle is not always easy, but my experience was well worth it. I had one of the best sales associate working with me. Dominic took his time and he was very genuine with easy, but my experience was well worth it. I had one of the best sales associate working with me. Dominic took his time and he was very genuine with me. You can t trust all sales man, but with him I did not feel like I was pushed to buy a vehicle. They really have a great Team. All I can say is Thank you! More