Hendrick Kia of Cary

UNHAPPY CUSTOMER In September 2013 we purchased our first 2013 KIA Soul/Titanium and owned it until we traded it in on our second purchase in September 2015 for a 2015 In September 2013 we purchased our first 2013 KIA Soul/Titanium and owned it until we traded it in on our second purchase in September 2015 for a 2015 KIA Soul Hatchback/Bright Silver. KIA is a "great" car and we have never had any problems with it to date!! The service of the car was also no issue or problem. Customer Service after the deal was processed is the issue or problem. When the deal is being made you are treated like no one can do enough for you however after the deal is done no one will bother to assist you with any questions or issues. This has happened on both purchases to date. Apparently our transaction paperwork was filed away before it was fully completed and we are still awaiting our HENDRICKAUTOGARD cards for which we paid on 09/16/2015 and today is 11/11/2015. We did inform the general sales manager, Charles HART who is in the process of trying to resolve our issues or problems. More

Absolute worst service department I've been involved with!! I am totally disgusted by the runaround I continue to be subjected to. The "service advisers" are inexperienced and each time I have had my vehicle in I am totally disgusted by the runaround I continue to be subjected to. The "service advisers" are inexperienced and each time I have had my vehicle in for service, I have had to call them numerous times just to get status on my vehicle, even after being told my adviser was with a customer and would call me right back. The latest occurrence had me calling in at 5:55 P.M. (they close at 6:00) to find out where my vehicle was and got yet another recording to leave a voicemail and someone would call back the next business day! So, I'm without my vehicle and NO ONE in the "service" dept had the decency to call me to say it wouldn't be ready. This is an absolute joke! More

Buyer Beware Our salesman Reggie was nice. the issues I had with him were that we asked for the car fax report twice and never got it. also, the car he showed us o Our salesman Reggie was nice. the issues I had with him were that we asked for the car fax report twice and never got it. also, the car he showed us on line at a certain price, WAS NOT the car we were looking at. The VIN was entirely different. There were no front side lights either as was in the one on line. It's called "switch and bait". BEWARE. also Marcus the finance guy was super nice and knows his job very well. well enough to bamboozle these 2 old folks into a $2500 extended service contract that we could not afford and did not want. watch out for the finance guy and how he presents the figures to you before you sign anything. we have learned a lesson and i promise you we will never buy from this dealer again and will relay what happened to us old folks to all our friends and family. it's a shame that a dealership with the name of Rick Hendricks on it would have people working for him that would take advantage of people this way. hope they can lay their head down and sleep at night. More

Horrible...no regard for customer sastifaction Not enough words can describe my dissatisfaction. No regard or care for customer service. Was told false promises from day 1. Would return car if po Not enough words can describe my dissatisfaction. No regard or care for customer service. Was told false promises from day 1. Would return car if possible. More

Awesome experience My husband and I went to Hendrick Kia of Cary and Keith Darman was great!! He was very patient and worked with us to get us a payment we felt comforta My husband and I went to Hendrick Kia of Cary and Keith Darman was great!! He was very patient and worked with us to get us a payment we felt comfortable with even stayed real late!! All the staff we delt with were very friendly!!! Best car buying experience we have ever had over the years!!! More

Worst Sevice Department EVER!!! Take the extra time and head over to another dealer. The service department is the worst I have EVER seen. I spent 2500 on a recommended service and Take the extra time and head over to another dealer. The service department is the worst I have EVER seen. I spent 2500 on a recommended service and they broke a bolt that took 2 months to fix. Six months later the bolt they repaired broke again and now they want me to pay for another engine. Its been with them for 3 weeks and not one call to tell me what they plan to do to make it right. More

Worst service department I've ever experienced Love my FIAT for past two years. Sales people are great. The service department is the worst. I have no options to take it elsewhere. Service is share Love my FIAT for past two years. Sales people are great. The service department is the worst. I have no options to take it elsewhere. Service is shared with the Dodge store. I am thinking about trading for a different make to get away from having to deal with the service department. FIATs do have issues, so... More

All they want is your money no service!!! Had car serviced and they busted one of the tires and only replaced one and i requested a allighment and they told me no it didnt need it. We back a m Had car serviced and they busted one of the tires and only replaced one and i requested a allighment and they told me no it didnt need it. We back a month later for a service and now they tell me i need all new tires because its out of allighment thats bull caused i asked for it and they said no. So now i have to spend 500 to put new tires on it. Dory is very disrespectul she pretty much told me my opinion didnt count. Im done with this place. More

Dishonorable.....stay away! I leased a car from this dealership & promised certain things. I then returned my leased car & leased another car after 11 months. My fiance died and I leased a car from this dealership & promised certain things. I then returned my leased car & leased another car after 11 months. My fiance died and I did not need to have 3 cars nor can I afford to maintain 3 cars. I decided to return my leased car and was told they could not / would not honor the promises made by the salesman & sales manager. How ironic that neither still work there! Everything was in writing, yet they say the former salesman & manager did not have the authority to make those promises. The manager at this time was not willing to help me and I recommend that you NOT purchase or lease a car from this dealership. History shows I am a repeat customer as long as you treat me right & this obviously does not mean anything to them. More

BEYOND DISGUSTED WITH THIS DEALERSHIP! Pulled into Hendrick Kia by mistake. Was on the phone with Fred Anderson Kia, thinking I was going there, when I got out of the car. First mistake, I Pulled into Hendrick Kia by mistake. Was on the phone with Fred Anderson Kia, thinking I was going there, when I got out of the car. First mistake, I didn't get back in my car and head over to Fred Anderson. Instead, I spoke to Robert, GREAT GUY, have nothing bad to say about him. We looked around, ended up finding exactly what I wanted on the lot. We talked numbers, they said I was approved, we agreed, I signed, and drove away. FOUR days later I was told that I didn't get the Kia financing, but they did get me approved at a higher intrest rate with another bank. I wasn't real comfortable with the monthly payment that I signed up for, let alone having that payment go up. I had an appointment for the following day to go back to Hendrick to have the front windows tinted, so I told the finance person I'd bring my down payment (which we forgot to take care of on Monday) then, and I'd sign the new paperwork. Since we forgot it Monday, he kinda pressured me to give him my debit card over the phone, SECOND MISTAKE!!! As the afternoon went on, I got more and more concerned over this monthly payment. I decided to go over to Fred Anderson to see if they could get me a better deal, being that the deal I signed with Hendrick on Monday, fell through. Not only did Fred Anderson get me a better deal, but they also offer LIFETIME POWERTRAIN WARRANTY! LIFETIME OIL CHANGES! LIFETIME CAR WASHES!! I texted my salesman over at Hendrick, letting him know that I was going to be returning the car, that I couldn't afford this new payment! I went ahead and decided to buy a car at Fred Andersons. The next morning, the Kia that I had from Hendrick was returned, however, Hendrick REFUSED to release my trade in, stating that it had already been sold! Which by the way, IS COMPLETELY ILLEGAL SINCE THEY DIDN'T HAVE THE TITLE! Representatives from Hendrick blew up my phones on Saturday, Now I am being told that the phone conversation I had with the finance guy on Friday is no longer true, that they somehow reworked the deal so that all the number figures match exactly to the contract I signed that Monday night. Of course ALL OF THAT WAS DONE AFTER THE FACT, AFTER THEY KNEW THAT I WAS RETURNING THEIR CAR, AND AFTER LEARNING I WAS DEALING WITH FRED ANDERSON KIA! In other words, I am bound by the contract I signed with them because they made all the numbers match. It doesn't matter that the papers I signed had Kia Motors financing, the lender name doesn't matter, it's the numbers that matter! So if all this was done on the up and up, then why didn't they call my insurance company?? I contacted my insurance agency and confirmed with them what vehicle they have listed for me, they have the vehicle I purchased from Fred Anderson. Hendrick NEVER even contacted my insurance agency, so those 4 days I had THEIR car, I wasn't insured!!! Isn't that something the dealer does after you purchase a car from them? Why else would they ask you for your insurance provider, agent's name, address, and telephone number? NONE OF THIS WAS DONE BECAUSE THEY DIDN'T HAVE A FUNDABLE CONTRACT WITH ME TILL AFTER I TOOK MY BUSINESS ELSE WHERE. AS I SAID BEFORE, THEY ARE CLAIMING I AM BOUND BY THIS CONTRACT, Now, I am just waiting to hear back from the DMV OFFICER to verify with her that I am in fact bound by this contract OR NOT. If I am, you bet your sweet bottom I will remove any signs of that car coming from their lot. I will reach out to every possible social media outlet available to let as many people as I can know just how awful this dealership is to deal with!!! If the DMV OFFICER states I have a case against them, oh giddy up!!! I WILL BE THROWING A PARTY IN THE FRED ANDERSON KIA PARKING LOT LETTING EVERYONE THAT STOPS THERE KNOW THAT THEY ARE THE BEST KIA DEALERSHIP IN THE STATE OF NC, AND THAT HENDRICK IS THE WORST OF THE WORST!!! Fred Anderson has been so great to me, and if I am forced to take this car back from Hendrick, they are willing to let me back out of the deal I have with them. WHY U ASK?? BECAUSE THEY CARE ABOUT THEIR CUSTOMERS! THEY WANT A GOOD CUSTOMER EXPERIENCE!! THEY WANT YOU TO TELL YOUR FAMILY & FRIENDS ABOUT THEM WHEN LOOKING FOR A CAR!! Hendrick Kia SUCKS, STAY AWAY, STAY VERY FAR AWAY!!!!!!!!!!!!!!!!!! More