Hendrick Kia of Cary

My experience at Hendrick Kia in Cary, NC was absolutely terrible. I found the car i wanted on “CarGurus” at a good price. I live in Charlotte, NC so it was about a 2 hour drive to get to the car lot. When terrible. I found the car i wanted on “CarGurus” at a good price. I live in Charlotte, NC so it was about a 2 hour drive to get to the car lot. When i found the car on CarGurus i called the dealership immediately to see if it was available. Luckily it was, so i was excited. I asked when can i come by to get it. The salesman told me the car was going through inspection and they were waiting on a part for the car. The salesman i talked to went by the name Iggy. Fast forward later in the week, i went to the bank and got my FIRST Car loan, got the car put on auto insurance and some other stuff. I kept calling the dealership so other salesman knew my name and how bad i wanted that car, but the car was still going through inspection so i was willing to wait. I asked The salesman Iggy “when do you think the car will be ready” and “when the car is ready make sure you call me” he said “okay” later in the day i called back to put a $500 deposit on the car so i can save my spot for the car because it was a hot car. Iggy said “it was first come first serve for the car “ The next day I called the dealership again and another salesman picked up and I asked about the car and the salesman told me “someone put a deposit on that car yesterday” I was furious because i tried to put a deposit down on that car the same day but i was told “no” I told my dad and he worked in the dealership business so he asked to talk to the GM. The GM sounded like she didn’t care but she said that she’s going to see what’s going on and she’s going to call back but she didn’t even call back. Later in the day i talked to the owner Sam and he said if i look on there website that he will give me a discount but my experience made me so mad and it was so terrible that i don’t want to do business with them. More

Could not ask for a better experience at a dealership. Robin Turner is definitely the go to sales associate. He went beyond to find us the right vehicle. Everyone we encountered that worked there were tru Robin Turner is definitely the go to sales associate. He went beyond to find us the right vehicle. Everyone we encountered that worked there were truly great to deal with. No pressure and all requests were considered. Will definitely recommend to others and revisit in the future. Thank you Robin. More

Quality Client Advisor I have been around Robin in personal and professional settings throughout the past 10 years. He is a very driven individual that is full of life, ener I have been around Robin in personal and professional settings throughout the past 10 years. He is a very driven individual that is full of life, energy and experiences. Where most people fail at sales he will persevere. I know his family and know that he lives by the "Golden Rule", which will compliment his customer experiences. Success will follow him and hope his future gives him opportunities within your company and the industry because he is self motivated and driven to move higher. My daughter is about his daughter's age and I feel confident that there is a Kia pre-owned in her future. More

Pleasure to Work With Robin Turner is a pleasure to work with. He puts the needs of his customers first and acts with integrity at all times. He is certainly someone I wo Robin Turner is a pleasure to work with. He puts the needs of his customers first and acts with integrity at all times. He is certainly someone I would do business with again. More

An excellent staff and the people are nice, friendly and made me feel welcome. Robin was new and he was great. Found the car I was looking for. made me feel welcome. Robin was new and he was great. Found the car I was looking for. More

Excellent customer service Scott has been great to work with and they did my engine repair quickly and professionally. My vehicle seems to be running well now. Happy to be bac Scott has been great to work with and they did my engine repair quickly and professionally. My vehicle seems to be running well now. Happy to be back on the road. More

Satisfied customer We have purchased two Kia Sorento's from Troy Smith at Hendricks Kia. In both cases Troy was excellent to deal with. We are very satisfied customers We have purchased two Kia Sorento's from Troy Smith at Hendricks Kia. In both cases Troy was excellent to deal with. We are very satisfied customers. More

I am having very bad experience working with this dealership I leased Optima from this dealer and during the discussion, sales team was talking with sugar coated words. But there was many things which were misma I leased Optima from this dealer and during the discussion, sales team was talking with sugar coated words. But there was many things which were mismanaged and uncover later after singing the papers. I am not sure whether this is intentional or not, when i was doing follow up on pending items, tone of all the team members were completely changed. There tone was not at all professional and now i am thinking my self that this was my mistake i stop by Kia - Cary for new car. They don't their lease terms. After singing the lease on smart desk, they asked me sign again manually because numbers were not correctly told to me. its was matter for ~$250 but having huge argument and asked me that you cannot take this car out of showroom rather it was already having ~800 miles because i used it for 7 days. Now recently, i received licence plate for 3 months and when i asked them why it was not told to me during lease discussion, considering it is always 1 year license plan issued for new cars. I have been told go and pay property tax your self. This is my 5 car and i never see that new car is coming with 3 month temporary license plan. This was horrible experience with team. I am feeling myself ashamed and thinking why did i stop by there for new CAR. More

Go see Andrew! We popped in unexpectedly on a Saturday morning. Andrew Shirley was incredibly helpful from the first moment. We were impressed by his knowledge of We popped in unexpectedly on a Saturday morning. Andrew Shirley was incredibly helpful from the first moment. We were impressed by his knowledge of the specific car we'd planned to test drive, features and specs. He was able to answer detailed questions without hesitation. He was never pushy but instead made us feel at ease and not rushed. From the front door to finance, the entire staff was equally phenomenal! We got the car we wanted at a fair price with straightforward communication. We will def make the drive to Hendrick in Cary again! Great atmosphere, great people, great dealership! Thanks, Andrew! More

Salesmen was couteous and knowledgeable My salesmen Andrew Shirley was a pleasure to deal with. He was knowledgeable and professional without being pushy. He went the extra mile to make my My salesmen Andrew Shirley was a pleasure to deal with. He was knowledgeable and professional without being pushy. He went the extra mile to make my deal happen. I would recommend this dealer for used cars. More