Hendrick Kia of Cary

Cococi al mejor asesor de carros de Kia, don PABLO MORALES. Lo recomiendo por ser integro MORALES. Lo recomiendo por ser integro More

Thank you Paulo for all the assistance, you are awesome!!! I can spread the Word awesome!!! I can spread the Word More

Always my experience at hendric kia of cary its very Nice. Excelent service to a customer. Paulo Morales Thanks for your service. I will come again Nice. Excelent service to a customer. Paulo Morales Thanks for your service. I will come again More

I must say everytime I visit Hendrick Kia of Cary Scott Tielemans always make sure my service experience is magnificent, from the time I drop my car off till the time I pick my car up. He communicates with Tielemans always make sure my service experience is magnificent, from the time I drop my car off till the time I pick my car up. He communicates with me through out my service experience and make sure I am well taken care of. I give him a Grade A for customer satisfactory.:) More

I test drove a Niro hybrid with Ivy Johnson. She was very patient, answered all my questions…even the ones I didn’t know to ask. She explained the difference in the three types: hybrid, EV, PHEV. I d very patient, answered all my questions…even the ones I didn’t know to ask. She explained the difference in the three types: hybrid, EV, PHEV. I decided on a PHEV but there wasn’t one in stock. She offered to go get the car and bring it back IF the dealer would release it. Since my son lived near the dealership that had the car, he went to see it and I ultimately bought it there (worried they wouldn’t release it before someone snatched it up). And of course, when I got home I had questions and thought “oh no. I didn’t buy the car here. Will I need to call the other dealership?”. But, no. At Hendrick, no matter which dealership you buy from, you’re part of the “Hendrick family”. I had all my questions answered and I look forward to working with the Cary service department. I highly recommend Ivy Johnson and Mitch Myers. They are both wonderful. More

THE SERVICE DEPARTMENT CERTAINLY ISN'T A REPAIR/TROUBLESHOOT DEPARTMENT My 2019 Kia Niro Plug-in Hybrid has had a horrible transmission/drivetrain clunk starting around 5000 miles. It ha REPAIR/TROUBLESHOOT DEPARTMENT My 2019 Kia Niro Plug-in Hybrid has had a horrible transmission/drivetrain clunk starting around 5000 miles. It happens when accelerating from a stop, it's intermittent, and it literally is so jolting it feels like someone is rear-ending you as you hit the gas. The first time we dropped the car off, the dealer couldn't recreate it, so I went to the internet to do more research. These intermittent issues are always difficult to pin down, but there are several people on a Kia message board that have had the same issue in the 2019-2020 Niro PHEV, some with videos of the exact issue. The second time we dropped the car off, we had emailed them the video of the issues, the actual invoices from other dealerships with the specific fixes other people had of their Niro, and a literal Technical Service Bulletin (#093) FROM KIA about the issue, how to recreate it, and how to fix it. Somehow we are more knowledgeable about the issue than the entire service department. Prior to bringing the car in for the second time, Scott Tieleman had specifically stated they would perform the repair (DCT oil replacement) when we dropped the car off. Hours later, nearing closing time for the service department, we received zero phone calls/communication, and we had to call them at the last second to see what was going on. As we scrambled to get there before closing, we arrive to find out they didn't do ANYTHING, they "couldn't recreate the issue" with some test drives, yet they didn't follow the TSB #093 protocol of accelerating from 0 to 19mph OVER 25 times, and they made us waste our day shuttling the car and the toddler around to break promises. To add more insult, they made it seem as though I'm overinterpreting a "normal" jolt from the acceleration since it's a dual clutch transmission. First, I'm not an idiot, I know what that feels like. Second, they're assuming nothing is wrong with literally no troubleshooting and are completely ignoring the information I found, which was generated FROM KIA. So now we still have a broken car, they keep insisting "this is normal transmission function" despite me explaining the difference in how it feels, and them not performing the appropriate test drive. I've had to email multiple times to get any response to my emails, and now they just flat out aren't responding to our communications. They left at "pay us money and we will change the DCT oil that we already said we would change under warranty." This is flat out infuriating, unprofessional, and ultimately going to be damaging to the transmission of our car with less than 10,000 miles on it. Scott should stop asking for "good reviews" with "direct communication to him first" if we feel the need to complain, and perhaps fix his communication and problem solving ability. Avoid this place at all costs, unless I suppose it's a standard routine oil change. More

Servicio muy profesional a diferencia de otros dealers no hay mentiras. El señor Morales nos ayudo mucho e hizo ese esfuerzo adicional para completar elnegocio hay mentiras. El señor Morales nos ayudo mucho e hizo ese esfuerzo adicional para completar elnegocio More

I would like to give a HUGE SHOUTOUT TO REMINGTON DICKSON! he is the sales associate I have ever met. He made me feel comfortable and the manager Greg is awesome this was the best transaction of buyi DICKSON! he is the sales associate I have ever met. He made me feel comfortable and the manager Greg is awesome this was the best transaction of buying a car I have ever had, this is my 3rd car in my whole life and thanks to them I am a proud owner of a Acura, Remington is the best and he is well prepared and all about customer service and he waited with me till I had the key in my had and walked me to the car. Thanks Remington and keep up the good work! More

FANTASTIC!!!!After a harrowing month, after losing my FANTASTIC!!!! After a harrowing month, after losing my Honda Pilot in a rear ended collision, and fruitlessly searching for a replacement, James Ruiz FANTASTIC!!!! After a harrowing month, after losing my Honda Pilot in a rear ended collision, and fruitlessly searching for a replacement, James Ruiz, and Greg Stancil at Hendrick Preowned were our saving graces. We had just about given up, when my husband reminded me of his great buying experience at Hendrick, so we gave it a shot. James Ruiz greeted us and he could tell I was not having a good day lol. So he cut to the chase, asked what I was looking for, and within 10 minutes had 3 great options, parked, open and ready for my inspection at the front door! I test drove 2, and all the while James, answered every question, found every answer, and was just a calming presence. Enter Greg Stancil, the Sales Manager, who is just as friendly, salt of the Earth kinda guy. Then he worked with us to get the truck I wanted in our budget. They both waited on us, hand and foot, until I was happy. Couple personal notes: James went and bought my son a Cupcake to surprise him with, because he graduated Scouts that day!! And Greg regularly bbq's for his staff at the dealership!! Who else does that?!?! I've never encountered such a laid back, easy going, kind and genuine group of Car Salespeople in my life. We bought a Dodge Durango Citadel, and are very happy with our purchase. Mostly I just want to go hang out with these guys again, just because they are that cool. More

My Experience at this dealership was one of a kind simply because of the Salesman I had. Mr. Robin Turner was extremely kind and patient I would definitely refer to friends and family members. I think car s because of the Salesman I had. Mr. Robin Turner was extremely kind and patient I would definitely refer to friends and family members. I think car shopping would be a breeze if more salesperson was like Robin More