Hendrick Kia of Cary

Chris was amazing! They didn’t have the car we wanted but Chris constantly monitored incoming vehicles and kept us updated! He even showed us his car which was very sim They didn’t have the car we wanted but Chris constantly monitored incoming vehicles and kept us updated! He even showed us his car which was very similar to the one we purchased because they did not have it on the lot. When it came to negotiations it was smooth and effortless making sure you get an amazing deal. I will buy all my future cars with him. 100/10 More

Josh, sales person was/is very knowledge, polite, and a pleasure to work with. Greg, the GM was pleasant and I enjoyed the experience he and his team provided to me. pleasure to work with. Greg, the GM was pleasant and I enjoyed the experience he and his team provided to me. More

What can I say Chris is great! The process was very easy. He made us feel truly comfortable. I bought a 2023 Kia K5 and he was so knowledgeable. Not only that, my husband and Chris The process was very easy. He made us feel truly comfortable. I bought a 2023 Kia K5 and he was so knowledgeable. Not only that, my husband and Chris had great conversations about Audi’s which he haven’t found someone that love cars as much as he does. I recommend you ask for Chris! What a great experience! More

I had the best experience at this dealership with Chris. There was never a time that I second guessed my purchase. The process was one of the smoothest yet. I am so happy with the purchase of my 2023 Stinge There was never a time that I second guessed my purchase. The process was one of the smoothest yet. I am so happy with the purchase of my 2023 Stinger. Definitely recommend this dealership for all car needs and I honestly suggest that you ask for Chris! More

Day 1- I went in to look at a vehicle. The original sales person acted like he didn’t want to help me and he got someone else to assist me. I asked the new sales person (Chris who was ext The original sales person acted like he didn’t want to help me and he got someone else to assist me. I asked the new sales person (Chris who was extremely helpful) why and he said because it is his last day the next day. Day 2 - I received a call from another sales person (Ivy who was helpful) to inform me that the vehicle I inquired about is on the lot and I can come look at it. I took the time out of my day to go and look/test drive the vehicle. After doing so it was time to go over the numbers. Negotiation is second nature when buying a vehicle. After three no’s, the sales manager Mitch decided to walk in. His attitude was super rude and he kept saying “she told you the price before you came in”. However I never agreed to any price, I simply said I will come look at the vehicle. When I decided to walk out, he proceeds to tell me that he is “sorry that I lost their (Kia’s) business”. To my knowledge, the dealership is supposed to get the customers business and not the other way around. I proceeded to explain to him that I just bought a brand new 2022 vehicle and wanted to get another one with Kia. He said “yea, a Ford” and started to chuckle. Never in my life have I met a salesman who was so condescending. I understand not wanting to negotiate. But to have someone who is a MANAGER become rude and snarky simply because I did want to negotiate was extremely disrespectful . I’ve never had such treatment from a dealership. More

Extremely dissatisfied with Kia in general and Hendrick Kia of Cary. I say beware and shop around and don't expect the vehicle to last, nor expect the golden level of service that Hendrick Kia of Cary use Kia of Cary. I say beware and shop around and don't expect the vehicle to last, nor expect the golden level of service that Hendrick Kia of Cary use to be known for. I own both a 2013 Sorento and 2015 Cadenza with only 44,000 miles. The Sorento has never experienced the issues that the Cadenza has had. From shoddy paint work because of primer issues noted on various posts and such to front and rear windshield and seal failures. The front windshield was recalled for such issues, but the rear was not. In addition, no recall yet on paint and lock issues with the trunk. Kia is basically worthless and will never get our families business again. The vehicles look nice, however, they have had issues for the last 5-7 years with motors and other things that they don't want to take accountability for. As far as the service department, it is hyper masculine and feels a bit gender bias. Today, John told me that "the lack of exterior detailing and maintenance" is what caused the trunk paint to fail, along with the seals around the rear windshield. Totally off basis and inappropriate. The 2015 Kia Cadenza with 44,000 miles is maintained the same way as the 2013 Kia Sorento with over 100,000 miles which has had 0 paint failure because it was appropriately primed when painted and the front and rear windshield have never had seal or leaking issues which needed to be recalled. It is not the owner, it is the shoddy manufacturer that cuts corners and lacks the accountability for making above standard vehicles. John the manager tried to circumvent the issues in dissatisfaction, but as I stated a bit hyper masculine and not gender friendly. Two Johns in this department by the way. Also, don't expect quick oil changes because it take 3 hours for an oil change, tire rotation, and safety inspection. It use to be about 1.5 hours at most long ago and if you want an appointment nowadays, it could be an estimated 4-6 weeks. More

I have taken my car to Hendrick for oil changes and service since I moved here 4 years ago. I have always had great service until recently. I took my 2017 Sportage to a mechanic to have some work done. service since I moved here 4 years ago. I have always had great service until recently. I took my 2017 Sportage to a mechanic to have some work done. I asked them to check out why the drivers side door would not unlock after locking. They checked it out and discovered this problem is covered by an extended warranty of the door latch at Kia. I then called Hendrick. They told me they saw no recall for this problem and I would need to call the main Kia number. After an over two hour wait on hold with Kia, I finally got ahold of a person who was very helpful and told me that the Kia dealership should have handled this for me. The representative at Kia actually called Hendrick while I was still on the phone. She told me that Hendrick told her they were short staffed. After this experience, i was able to get an appointment at the Kia dealership in Raleigh to handle this extended warranty issue. I will not be returning to Hendrick. Additionally, I was originally going to take my Kia for the door latch issue before I knew of the extended warranty but was told I would have to wait two months to get an appointment. That's too long to have to enter my car on the passenger side in order to open the driver side door!! More

Went in to get new vehicle was immediately met by Christopher, super helpful and professional, really seemed like he made it his personal business to help me get the perfect car. If you need to get a Christopher, super helpful and professional, really seemed like he made it his personal business to help me get the perfect car. If you need to get a car definitely check out Chris. I’m new to this car buying experience really glad I had the right guy for the job helping me out. More

Went in looking for a specific vehicle, was greeted by Seth and although they did not have the car I was looking for, he was very professional and did not try to push other cars at me to buy like other de Seth and although they did not have the car I was looking for, he was very professional and did not try to push other cars at me to buy like other dealerships do! More

Just want to give a special thanks to Trevan Lawrence, and Matthew Arrington of Hendrick Kia Pre-owned of Cary. And to all the team behind this guy's that l you all for helping me and my family the perfec and Matthew Arrington of Hendrick Kia Pre-owned of Cary. And to all the team behind this guy's that l you all for helping me and my family the perfect vehicle. More