Hendrick Kia of Cary

Excellent service form the service team. One of the best I've been to over the years. From John the service manager to the 3 service advisors they are all great to work with. I would highl One of the best I've been to over the years. From John the service manager to the 3 service advisors they are all great to work with. I would highly recommend them for all your Kia service and parts needs. More

Josh Bateman was very attentive and most helpful with our experience today buying a new car . experience today buying a new car . More

Josh Bateman greeted us after standing there for several minute, had he not spoke when he did we probably would have left . After that everyone was great minute, had he not spoke when he did we probably would have left . After that everyone was great More

We stopped by this dealership while shopping for a preowned vehicle. We did not purchase from them as we were just shopping but our experience was still one of the best around. Randy Perry and Mr. St preowned vehicle. We did not purchase from them as we were just shopping but our experience was still one of the best around. Randy Perry and Mr. Stancil went above and beyond to show us what they had, answer all our questions and were so kind in the process. If you stop by this dealership ask for Randy Perry. He is a super nice young man! More

I am writing this review to highlight my interaction with Ivy Johnson. I had quite a few questions regarding the Kia EV6. Ivy patiently and professionally answered my questions. When it came time to negot Ivy Johnson. I had quite a few questions regarding the Kia EV6. Ivy patiently and professionally answered my questions. When it came time to negotiate a price, she emailed a detailed worksheet of what was included. She was aware of the situation: I live in CA and was doing the research for my daughter in NC. I voted for the Kia, but my daughter decided on a different manufacturer. I would definitely recommend contacting Ivy Johnson if someone is interested in a car purchase. More

I brought my mother to Hendrick Kia in Cary to purchase a new car. I was concise with our needs, gave him vehicle specs and told him we wanted a seamless transaction. Joshua Bateman was our salesman and he w new car. I was concise with our needs, gave him vehicle specs and told him we wanted a seamless transaction. Joshua Bateman was our salesman and he was nothing short of FANTASTIC! Not only was he attentive, he gave me a exactly what we wanted with the first car. Josh’s customer service is ABOVE REPROACH and he should be considered the standard for salesman. I’m happy to say my mom drove off the lot within hours in a 2020 Buick! I recommend this dealership to all my friends/family and colleagues. Thank you, Hendrick More

My husband and I experienced outstanding service while working with Chris Pugh! Every part of the process was handled professionally with an eye for great service working with Chris Pugh! Every part of the process was handled professionally with an eye for great service More

My husband and I had a great experience with Chris Pugh at Kia of Cary. We were looking for a very specific Sportage model and it was available at this dealership. Chris was very easy to work with and we at Kia of Cary. We were looking for a very specific Sportage model and it was available at this dealership. Chris was very easy to work with and we were able to provide most information via email as we live about 90 miles away. When we arrived to finalize the paperwork, everything went very smoothly. Chris showed me all the features of the car and many times told me not to hesitate to call him with any questions. I did have a question afterwards and he was extremely attentive in getting me an answer. At all time, Chris was knowledgeable and very pleasant to work with. More

Chris was amazing. He was able to find me a Telluride in 3 weeks. He is very honest and knowledgeable. Excellent job Chris. He was able to find me a Telluride in 3 weeks. He is very honest and knowledgeable. Excellent job Chris. More

On August 24, 2022 I took my Kia in for a scheduled oil change. I mentioned that I had had recently had a flat tire and after it was fixed my car had a vibration at high speeds and I thought I needed a new change. I mentioned that I had had recently had a flat tire and after it was fixed my car had a vibration at high speeds and I thought I needed a new tire. They suggested that I most likely needed to have my tires balanced. Two hours later I was on my way, only to realize within a few miles that the vibration was now a full wobble. I immediately turned around and went back to the shop. Two more hours and I was told that my car had "thrown a weight" and they had redone the tire balancing and my car was ready to go. Again, it quickly became obvious that the problem was still not resolved. I grabbed some lunch before heading back, as I had now spent 4 hours at the dealership. This time when I went back they balanced my tires on the machine at the dealership across the street, in case the machine was the issue. When that didn't solve the issue they told me it was a suspension problem or bent tire arm and I would need to come in another day to have that checked. Luckily, the tech decided to pull tires off another Kia and test drive my car with a new set of tires. The problem disappeared, eliminating the suspicion of a suspension or tire arm problem. I was then told that I need a complete set of new tires as mine were worn out. I explained that I had purchased new 70,000 mile tires from them almost a year ago to the day. They seemed surprised to hear this, and then suggested that my alignment was off and the tires were prematurely worn. At this point I had been at the dealership for 9 hours, had to take the day of work, had been repeatedly given the run around, and the original problem had been made worse. I was told they would refund the cost of the tire balancing as this service was not the problem as they had thought. An appointment was made to come back in two weeks. My husband took the car in today for the follow up appointment and was told the problem was the tire with the flat repair from months ago. Just one tire needs to be replaced as the others are not worn, although they tried to sell him 3 unneeded tires so they "matched". My husband declined, asked them to remove my car from the rack, and is currently getting the 1 tire from another shop. He also reminded them they failed to refund the original charges for the tire balancing. I will not be using the Kia Hendricks for any future car repairs, nor would I recommend them. In addition to an utter lack of competence, they wasted an entire day of my time without apology, disregarded what I had to say about my experience with the vehicle, tried to sell me unnecessary services and parts, forgot to process my refund, and did not exhibit integrity during our interactions. You would be better off finding another shop for your car repairs. More