Hendrick Honda of Charleston

Our saleman Frank was very professional and went out of his way to answer questions and to assist us with the purchase of a 2008 pilot. He introduced us to the Hendrix staff here in charleston and in subs his way to answer questions and to assist us with the purchase of a 2008 pilot. He introduced us to the Hendrix staff here in charleston and in subsequent months they have all proven to be pleasant and eager to help. We have recommended Hendrix Honda as the place to buy a Honda and Frank Giovannone in particular as the Sales person of choice. More

We recently decided to trade cars due to the expense of the car which we presently owned. Needless to say, dreading this decision for two reasons: (1) having to go in debt for a car, and (2) the uncomfort the car which we presently owned. Needless to say, dreading this decision for two reasons: (1) having to go in debt for a car, and (2) the uncomfortable process of going to a car dealership and dealing with all of the hassle. You can imagine I started the relentless process of selecting a car very reluctantly. I visited several dealerships and was met with numerous personality types. Some salesman are for the most part very pushy and overwhelming. These car dealerships really need to work on making this a more pleasurable experience. After driving three or four vehicles in the North Area, at my wife’s suggestion, I drove to Rick Honda on Savannah Highway and that was just the beginning of a new experience as far as searching for a car. Upon arriving at the dealership I was warmly welcomed and greeted by Bernie Boettcher who I must say, was a breath of fresh air. His first response when looking at our car was “why do you want to get rid of it?” To which I replied to him we needed something to hall all the grandchildren.” He showed me several different Honda Pilots and he rode with me to show my wife. Never once did I feel pressured or uncomfortable. He was very down to earth and you really felt like he was a friend and not someone trying to close a deal. This was truly a different perspective on purchasing a car. We did not feel that we had to purchase a car that very day. Usually that is how the experience had been in the past. When we finally decided to purchase the car, in spite of my wife’s reluctance we met with the finance manager, Rick Bowers. He was very friendly and was very helpful in directing us in the financing of the car. Believe me even talking to Mr. Bowers was like someone you had known for a long time, not your typical finance manager. We left feeling relieved and felt that we had made the right decision for the right car. If we had to do it over again, we would definitely go back to Bernie Boettcher @ the Rick Honda dealership because of the total buying experience. No pressure and no hassle and stress free. Best experience I have ever had in purchasing a vehicle and I have been around a long time. Thanks to Bernie, Rick Bowers and Matt which put the deal together for us. More

When I drove on to the car lot I was met by Frank Giovannone and told him that I did not like to be pressured or talked down to. The experience with Frank was great. He spoke to me as a equal and d Giovannone and told him that I did not like to be pressured or talked down to. The experience with Frank was great. He spoke to me as a equal and did not try to pressure me into buying a car right at that minute. (I did buy one but did not feel pressured) He answered my questions and directed me to the merits of the vehicle that I was looking at. The price was right and the the vehicle was the right one for me. The process of filling out the paperwork was a little long for my taste but I think that is the length of time no matter what dealer you go too. My overall experience with Hendrick Honda and Frank was great, I got the car that was right for me and have enjoyed it now for almost a year. More

Paige was awesome!! I had a very pleasant experience working with Paige; she held my hand through the entire process. She really worked hard for me, considering my financial situation is not strong. I w working with Paige; she held my hand through the entire process. She really worked hard for me, considering my financial situation is not strong. I would recommend, Paige to everyone...smile. Very personable lady! More

Looking for a new car can sometimes be frustrating between husband and wife, along with dealership. We visited another dealership to look at prices. Of course, we had a price in mind. That dealersh between husband and wife, along with dealership. We visited another dealership to look at prices. Of course, we had a price in mind. That dealership was not interested in negotiating with us. Hendrick Honda of Charleston was wonderful. The people in the office, Rick Bower and Matt, handled our finances great. Bernie Boettcher, was like the neighbor next door. He made us feel comfortable and took into consideration our feelings. Would I buy again from Hendricks, you bet. Thanks More

I gave the rating I did because I was extremely satisfied with everything from the friendlyness to the helpfulness. I wouldn't ever go to a different dealership. I would recommend this to everyone I know. We with everything from the friendlyness to the helpfulness. I wouldn't ever go to a different dealership. I would recommend this to everyone I know. We couldn't ask for a better dealership to deal with. More

Did not fully understand question #2 (Quality of Work). If it pertained soley to Bernie, then I give him a 5, but if it pertains to the dealership, I would give it something lower {3 or 4}because of the me If it pertained soley to Bernie, then I give him a 5, but if it pertains to the dealership, I would give it something lower {3 or 4}because of the mediocre detailing of the truck after the sale but before I picked it up. Specifically, a strong smoke smell remained in the cabin; the truck bed had not been cleaned well. A good hosing would have dislodged the mud and grit; and the storage area and spare tire had been hosed but not wiped or cleaned. However, that cannot and should not be attributed to Bernie because these things were not "discovered" or readily noticeable until I got the truck home and cleaned it myself. Question #5 (Price). I felt the additional $500 the manager tacked on to the price of the truck bordered on gouging. Allegedly it was for detailing the truck and getting rid of the smoke smell in the cabin -- which the detailers failed to do. However, when checking other Honda dealerships from Savannah, GA to Charlotte, NC, I found that the sale price of $25,500 was just about dead-center among the various retailers for this same vehicle with roughly the same mileage. Some dealers sold for more and others for less, but somewhere between $24,900 and $27,500 appeared to a fair and reasonable selling price. As for Bernie Boettcher himself -- he knew his product well and thoroughly. Equally important is that the fact that he is a man of his word -- a most decent, honorable, and trusted individual who consistently demonstrated all these traits while representing the dealership throughout the selling process. I would readily recommend him to family & friends and buy another vehicle from him when the time comes. More

Everyone at Hendrick Honda of Charleston treated me very well. They were attentive, explained the whole process and answered any questions I had as we went along. I have no complaints whatsoever. I thorough well. They were attentive, explained the whole process and answered any questions I had as we went along. I have no complaints whatsoever. I thoroughly recommend them as a dealership for new or used cars. More

My experience with Hendrick Honda and Bernie was great. Excellent customer service was provided by ensuring everything I wanted done to the car was addressed, and done right. Brittin was great with perform Excellent customer service was provided by ensuring everything I wanted done to the car was addressed, and done right. Brittin was great with performing the logistics to get everything fixed. The quality of work met my needs and even exceeded them in some areas. It was nice to provide the price I wanted the first time, without any haggling. Overall it was a very smooth, easy, and good experience. All personnel were very professional and friendly. More

in this event of using this dealership to purchase a new vehicle,We found out that the people that we were dealing with were very cooperative and understanding to meet our needs, in purchasing our Honda CR- vehicle,We found out that the people that we were dealing with were very cooperative and understanding to meet our needs, in purchasing our Honda CR-V, and that they did go that extra mile to make a deal for me and my wife. take care & God Bless More