Hendrick Honda of Charleston

It was time for our regular oil change. It's most convenient for us to come on the weekends because we both work from home. Hendrick Honda was more than accommodating in order to get us an appointmen convenient for us to come on the weekends because we both work from home. Hendrick Honda was more than accommodating in order to get us an appointment in the early afternoon on a Saturday--and then were perfectly understanding when we ended up being 20 minutes late. Initially, we were told that we needed various 60,000 mile service and that it would take approximately 3.5 hours and cost around $350. Okay. We accepted and were ready to leave. Greg Engert verified a few things in the computer and determined that we'd had a number of the service options performed during our last visit. As a result, the time would only be 1.5 hours and cost only $150. Needless to say, we were gratified at the honesty (how often do you take your car in and get told it will be LESS expensive?) and friendliness of the staff. A perfect experience, overall. More

I went shopping for a new car and have always heard how great Hondas are. Without knowing much about this dealership, I gave them a shot. They provided me with excellent service and made me feel very comfo great Hondas are. Without knowing much about this dealership, I gave them a shot. They provided me with excellent service and made me feel very comfortable with my purchase. I will definitely refer others to this dealership. I also had a pleasant experience in the service dept. Would go back :) More

As soon as I drove into the service center of the dealership I was greeted by Greg. He took my information, asked what I wanted done with my car and got me on my way. The wait wasn't too long for a S dealership I was greeted by Greg. He took my information, asked what I wanted done with my car and got me on my way. The wait wasn't too long for a Saturday so that was nice. I have had bad customer service experiences before, and this dealership always makes me happy I bring my car to them. More

My search for a new car had four main criteria: 1) hybrid; 2) new/really good warranty; 3) my cash budget; and 4) cruise control (odd sticking point, but I can't imagine life without it). I was primar hybrid; 2) new/really good warranty; 3) my cash budget; and 4) cruise control (odd sticking point, but I can't imagine life without it). I was primarily looking at the Prius II and the Honda Insight. I was really pleased to be able to buy a new car (and exactly what I wanted!) at Hendrick Honda. Brett understood that I truly wanted to buy from the Hendrick family as that is where I had bought my first car (1991 Accord LX) 20 years ago, and where I went for every service appointment on that vehicle. He was great at explaining my options and trying to work around my frustrations at matching what i wanted (a 2011 Honda Insight with cruise control) with what i could afford. He showed me a few other options (a few used Civic Hybrids, 2011 Honda Fit) but could tell I just wasn't feeling good about compromising on my new car wish list. He could appreciate my frustration with the dealership 'add-ons' to the on-site Insights, and there were details included in the pricing that I could not justify paying for (like striping and cargo nets). He worked hard with the managers to assure them I was a serious and loyal buyer and to negotiate a good price and trade-in value for me. With some 'stick-to-it-iveness,' 24 hours later, he was able to help me drive off the lot with a brand new Insight LX with all the features I wanted and all within my budget. Brett was very personable, friendly, direct, and when asked for information he wasn't sure of, said so and promptly found the answer. He never devalued the competition (which was refreshing after an exhausting day of hard-edged salesmanship at a few other dealerships) and instead focused on really trying to find a good fit for me. He made himself available on his day off by phone and at the dealership to work around my schedule and followed up appropriately, without being overly aggressive or intrusive into my work day. I am very happy with my decision and pleased that I will be able to continue patronizing the Hendrick Honda Service Center with my new hybrid. I would absolutely recommend Brett and the Hendrick Honda group to any friends who might be in need of a vehicle. More

Stephen was as helpful as I could have ask. Didn't feel like a "car salesman"! I enjoyed his company and his professionalism. The car was not the color I wanted but we worked thru that and I am happy. I ho like a "car salesman"! I enjoyed his company and his professionalism. The car was not the color I wanted but we worked thru that and I am happy. I hope Stephen is happy there as I feel he is an asset to your company. More

I bought my new Pilot in Aug.2009 and have been very happy with the dealership. All though the process of picking my new car and buying it all the people I worked with were great and maid the process happy with the dealership. All though the process of picking my new car and buying it all the people I worked with were great and maid the process easy. Since then bring the car in for regular service has been a plesure,quick and easy. I love my Pilot and the dealership is great! More

I would like to thank Ed Ward for the professional manner in which he treated me. I have an extremely busy schedule and he was very mindful of my time. Mr. Ward helped to make the entire process smooth and in which he treated me. I have an extremely busy schedule and he was very mindful of my time. Mr. Ward helped to make the entire process smooth and simple – from the initial test drive to driving off the lot in my new car. His knowledge of the car was very impressive. I am very pleased with Hendrick Honda and Ed Ward and I would highly recommend them both. More

My experience with Hendrick Honda could not have been any better! Everyone I met during the process was knowledgeable and efficient. Both Frank and Brett were very easy to work with and provided answers to m better! Everyone I met during the process was knowledgeable and efficient. Both Frank and Brett were very easy to work with and provided answers to my endless questions. When I first visited Hendrick Honda, Frank came over right away and introduced himself and then began to show me vehicles even though his shift was over-definitely made a great impression! The second time I visited, I took a test drive with Brett who was very friendly, non pushy, and patiently answered all my questions-also made a great impression! More

Sales and service both deserve the highest marks: friendly, efficient, dependable. Good atmosphere, professional. Waiting times are reasonable,free car wash on serviced vehicles a nice touch. Good fo friendly, efficient, dependable. Good atmosphere, professional. Waiting times are reasonable,free car wash on serviced vehicles a nice touch. Good follow-up, clear information provided. A really fine dealership. More

The price of the vehicle was good although we fealt that the sales price could have been a bit lower. Becacuse of this we could not give our overall experience a 5 (great) t fealt that the sales price could have been a bit lower. Becacuse of this we could not give our overall experience a 5 (great) the best we could do was a 4 (good). Thanks, Carolyn Mikell More