Hendrick Honda of Charleston

After applying for an auto loan through my credit union and getting ready to start searching for an affordable used vehicle at what I thought was a great rate, I came across the add for the 0.9% financing and getting ready to start searching for an affordable used vehicle at what I thought was a great rate, I came across the add for the 0.9% financing for a new Honda. Through friends and people at work, I have heard nothing but great things about Hondas including their reliability and fuel economy. I figured it wouldn’t hurt to take a look but didn’t really think anything would come of it. I live on Johns Island and after looking online found that the Hendrick Honda off of Savannah Highway would be the closest dealership. After arriving at the dealership I spoke with Bernard Tolton in financing and found him to be very friendly and accommodating in answering my questions. He told me to find something I might be interested in and he was confident that the team would be able to make a deal happen that would also be something I would be comfortable with. I was then set up with Brett from the Sales Dept. who showed me the inventory of what I was interested in which were the Civics. I also saw a few Accords. He was very knowledgeable about the products and was not overbearing or pushy. I did find the Civic I wanted which was the perfect model, color, and had all the right extras or lack thereof. Brett brought us inside and asked a few questions and filled out a few forms. We had a deal in no time and I was amazed at the great price, value and ease of the situation. As this is my first new car purchase, I have definitely changed my thinking in regards to expecting the hassle that car dealers typically are known for as this was the opposite situation. Brett was very concerned about the length of time things were taking but we found the entire process to be very efficient. Once we were set up with Rick in financing the paperwork couldn’t have taken more than 15 minutes. The experience at Hendrick Honda was very enjoyable from the get go with the knowledgeable and friendly staff (everyone we spoke with), the great pricing and financing and efficiency of the process. Hendrick Honda has an exceptional team in place! I am excited for my new purchase and will definitely recommend this dealership! More

I had a 2004 Honda Accord with approximately 193,000 miles, and my husband and I decided to look for a new vehicle for me. (Not that we had to buy a new car; having had the Accord serviced at Honda dea miles, and my husband and I decided to look for a new vehicle for me. (Not that we had to buy a new car; having had the Accord serviced at Honda dealers its entire life it was still in perfect running condition). We went to another Charleston area Honda dealer first, but they didn't have what we were looking for. Back home we researched Hendrick Honda, and found they had several vehicles that fit our critera (a used Accord LX with low mileage). Sam Latto came out to greet us, showed us the vehicles and let me test drive one. Of course already having owned an Accord I knew what to expect, but was pleasantly surprised with some new features. We weren't really planning to purchase a car that day (we were only looking), but Sam and the sales team worked with us to get us a really great deal, so we bought a 2010 Accord LX with approximately 13,900 miles, and traded in the 2004 Accord. Sam went above and beyond the call of duty, in that he had to follow us home to pick up a check for the vehicle! He calls us often to follow up and see how we're doing with the new car. I would ABSOLUTELY recommend Sam Latto and Hendrick Honda to friends. My husband owns an Element, and we will be servicing both vehicles at Hendrick when we're in South Carolina for the winter months. (We live in New Jersey for seven months out of the year.) More

We recently bought a new Honda Fit from Paige Suttle of Hendrick Honda. This is the BEST car buying experience I have EVER had. Paige was amazingly friendly, honest, helpful, and patient throughout the w Hendrick Honda. This is the BEST car buying experience I have EVER had. Paige was amazingly friendly, honest, helpful, and patient throughout the whole process. I would highly recommend paying Paige Suttle a visit if you are in the market for a Honda. She went over everything in great detail, leaving no questions/concerns unanswered. We got the most for our trade-in, and the best price on the Fit that we have seen around. Thank you Hendrick Honda!! More

Great costumer service. I wasn't even planning to buy a car, I had only gone for the 30,000 mile maintenance on my prior vehicle and I was offered to buy a new car. They worked with me to get the monthly car, I had only gone for the 30,000 mile maintenance on my prior vehicle and I was offered to buy a new car. They worked with me to get the monthly payment wherer it would be worth getting a new car. When we met a reasonable amount, I purchased the new car. More

I was in the market for a new car and wanted to try a Honda. I had been a Nissan customer for 20+ years. Due to some very disappointing experiences with Nissan, friends had recommended Honda. My experien Honda. I had been a Nissan customer for 20+ years. Due to some very disappointing experiences with Nissan, friends had recommended Honda. My experience at Hendrix Honda was way above and beyond a great experience. The salesperson, Paige Suttle, was very helpful and went the extra mile/s to answer all my questions. She was exceptionally friendly and made sure I was given the best service at the dealership. Her managers also were very cooperative and helpful. After the technical aspects were decided, I chose a color (green) that I wanted. The dealership made sure they got this for me which they had to do from their sister dealer in Hilton head. They delivered quickly and as they promised. The service department and all the folks I met at the dealership were right on the mark and very pleasant to work with. I am so happy I chose Honda this go around and not the "other" make car that has lost my business. Honda has won me over! Paige Suttle was a very big part of that experience. More

As much as we all hate the length of time to process the paperwork portion on new car sales I had a most pleasant experience. Sam and Bernard were fantastic to work with and I appreciate the attention to d paperwork portion on new car sales I had a most pleasant experience. Sam and Bernard were fantastic to work with and I appreciate the attention to detail in all aspects of my transaction. I will come back. More

I had a very good experience buying my Honda Fit. I was not pressured at all. They had the car I wanted, and a good stock of colors to choose from. I felt that the salesman worked hard to get the price o not pressured at all. They had the car I wanted, and a good stock of colors to choose from. I felt that the salesman worked hard to get the price of the car to where I was comfortable with the payment. I am very happy with my new car, and with the way I was treated at the dealership. More

It was time for our regular oil change. It's most convenient for us to come on the weekends because we both work from home. Hendrick Honda was more than accommodating in order to get us an appointmen convenient for us to come on the weekends because we both work from home. Hendrick Honda was more than accommodating in order to get us an appointment in the early afternoon on a Saturday--and then were perfectly understanding when we ended up being 20 minutes late. Initially, we were told that we needed various 60,000 mile service and that it would take approximately 3.5 hours and cost around $350. Okay. We accepted and were ready to leave. Greg Engert verified a few things in the computer and determined that we'd had a number of the service options performed during our last visit. As a result, the time would only be 1.5 hours and cost only $150. Needless to say, we were gratified at the honesty (how often do you take your car in and get told it will be LESS expensive?) and friendliness of the staff. A perfect experience, overall. More

I went shopping for a new car and have always heard how great Hondas are. Without knowing much about this dealership, I gave them a shot. They provided me with excellent service and made me feel very comfo great Hondas are. Without knowing much about this dealership, I gave them a shot. They provided me with excellent service and made me feel very comfortable with my purchase. I will definitely refer others to this dealership. I also had a pleasant experience in the service dept. Would go back :) More

As soon as I drove into the service center of the dealership I was greeted by Greg. He took my information, asked what I wanted done with my car and got me on my way. The wait wasn't too long for a S dealership I was greeted by Greg. He took my information, asked what I wanted done with my car and got me on my way. The wait wasn't too long for a Saturday so that was nice. I have had bad customer service experiences before, and this dealership always makes me happy I bring my car to them. More