Hendrick Honda of Charleston

I was provided with excellent service by James Echon. James went to great lengths to locate the perfect vehicle under rather unique circumstances. His customer service, attention to detail, and responsi James went to great lengths to locate the perfect vehicle under rather unique circumstances. His customer service, attention to detail, and responsiveness was exemplary. With James, I had such peace of mind! More

Firstly, this is my third vehicle purchased from your dealership, I returned because I received great service overall. Your promise to make sure that your customers are completely satisfied was certainly dealership, I returned because I received great service overall. Your promise to make sure that your customers are completely satisfied was certainly the case with me. All of my concerns were handled promptly and to my satisfaction, I would definitely recommend your dealership to others. Everyone that I had to deal with including your financial section was courteous and answered my questions and explained matters that I did'nt fully understand. More

My wife and I went to Hendrick Honda to look over some certified pre-owned CR-Vs. We met Matt DePaulis, who I had visited with online, and he showed us a low mileage 2009 that was certainly a good buy. certified pre-owned CR-Vs. We met Matt DePaulis, who I had visited with online, and he showed us a low mileage 2009 that was certainly a good buy. We bought the car for my wife! I had also been looking at a Pilot, but needed to wait a bit to purchase. I got an email from Matt describing the 125% of Kelly Blue book on trade-ins available through the end of July 2013, so we went back to Hendrick Honda and Matt gave us an idea of pricing and what colors and models were available. Matt never pushed me, but just answered all my questions. I really liked that approach, as so many sales people tend to try to push you into a car right away. We decided on a blue pilot, and Matt worked with his sales manager to get us both the best deal on the new car, but also the most on our trade-ins. We now have two new hondas in our garage - a 2013 Pilot and a 2009 CR-V, and couldn't be happier. Matt has called us back several times to be sure all is OK, and I told him that my wife wanted wheel locks for the CR-V. He sent me an email later that day saying that Hendrick had those in stock and he was able to get me a discount on the price. I am extremely pleased with Matt DePaulis, and will recommend Matt and Hendrick to anyone interested in another vehicle. Thanks for everything Matt!!! More

After shopping around NC and SC, I ended up at Hendrick Honda in Charleston because of all the feedback I'd read and there straightforward sales. Matt Depauliswas very attentive without being overbearing Honda in Charleston because of all the feedback I'd read and there straightforward sales. Matt Depauliswas very attentive without being overbearing throughout the process. When it was finally time to make the deal, I feel great about my new Accord. I would recommend Matt and Hendrick Honda. More

Had a really good experience with Tyler Mark and the financial guy Paul. Would recommend any of them for points of contact at the dealership. Tyler was knowledgeable, and very easy to get along with. financial guy Paul. Would recommend any of them for points of contact at the dealership. Tyler was knowledgeable, and very easy to get along with. More

I was referred to Paige Suttle from a friend who recently purchased a new vehicle from her. I was looking for a Honda CRV. Paige S. was great very friendly and personable. It was a rainy day and she very wil purchased a new vehicle from her. I was looking for a Honda CRV. Paige S. was great very friendly and personable. It was a rainy day and she very wilingly walked the lot to drive cars up for me to look at. I have to say it was the easiest and quickest car purchase I have ever had. There was not a bunch of back and forth haggling. I feel like Matt A. saw that I was willing to put a little money down and had an older car to trade-in so he was willing to meet me where I needed to be in monthly payments. I was soo excited that they made it so easy and that they could get me where I needed to be in payments that I hugged Paige and Matt. Paul Madden in finance also made the experience very personable and answered any questions that we had. The whole team that my husband and I worked with (everyone mentioned above) was great and I would definitely come back and refer to friends. The staff seemed very trustworthy, honest and proud of the Honda product. Thank you for providing such great service! :) Kevin and Deb Craft More

My wife and I move at glacial speeds when it comes to purchasing a new automobile. Enter Mr. Frank Giovannone who was not only extremely informative and easy to work with, he was also very patient with purchasing a new automobile. Enter Mr. Frank Giovannone who was not only extremely informative and easy to work with, he was also very patient with us. He was NEVER condescending, very humorous, and always helpful. Frank had a quality that most sales people lack, honesty. My wife and I appreciated that and felt at ease with him. As for F& I, Amy was a true gem. We were in and out of that office in less than 20 minutes. Thanks to all of you for making this experience wonderfully seamless. More

My husband and I purchased a new Honda Fit at Hendrick Honda last week. It was a very positive experience, start to finish. We had already done our research prior to going to the dealership, and had set Honda last week. It was a very positive experience, start to finish. We had already done our research prior to going to the dealership, and had settled on the Fit as a good choice for us. We worked with James the first day we were there - he was extremely friendly, helpful, and patient as we checked out every color and model available on the lot. We actually spent more time than we expected, and had to come back the next day to make the purchase. James came back in and met us the next day, even though it was his day off - we really appreciated the continuity. He was joined by Mark, and they both worked with us at making a final decision - again, they were both very helpful and flexible while we debated the details of our final decision. They were also great to work with during the negotiation process. We've been to other places in the past where we felt that the salespeople were very dishonest and trying to manipulate us, but we both felt that Mark and James were both just really honest people doing their job, as we worked to make the best mutual agreement that we could. They answered all of our questions, and we never felt that they were trying to hide the facts or take advantage of us. The positive experience continued with Amy, who worked us through the financing portion of the sale. She was very informative, and discussed all of our options in detail with us to help us come to a good decision. We left with a full understanding of the financial agreement. All three were friendly, informative, honest, and nothing but patient and positive as we kept them after closing to complete our deal. We would genuinely love to work with any of them again, and will likely return to Hendrick Honda the next time we purchase a new vehicle. More

Frank was very friendly and helpful. I enjoyed buying my new car at Honda and I would highly recommend this salesman and this dealership. Thank you for all of your help. Ingrid Davis new car at Honda and I would highly recommend this salesman and this dealership. Thank you for all of your help. Ingrid Davis More

I recently purchased a used car from Hendrick Honda. First my choice to visit the Hendrick store is due to previous business I had with the Hendrick MINI dealership, which was great! With that in mind a First my choice to visit the Hendrick store is due to previous business I had with the Hendrick MINI dealership, which was great! With that in mind and knowing I need to upgrade to a larger family vehicle I went to Hendrink Honda. I could not have been more pleased with the outstanding job everyone did to help me find the right car at the right price. Jerry Heesen was very pivotal in my purchase, as he was honest and cared that I was 100% happy with my decision to purchase a car. Everyone was great to me and my children during the process of buying a car, my 8 yrs old keeps asking if she can go back and see her friends Jerry and Bernard. I am so happy with my purchase and how easy the process was for my transition from my beloved MINI to a family "mom" car. More