Hendrick Honda of Charleston

WORST DEALERSHIP EVER! Unfrotunately I had another terrible experience with this dealership, that I thought I would finally share my review. Two years ago I had my oil chang Unfrotunately I had another terrible experience with this dealership, that I thought I would finally share my review. Two years ago I had my oil changed, and after they gave me a list of things wrong with my vehichle. I knew that couldn't be right, so I brought it into a different dealership to get it looked over and they said it was in perfect condition. I also have never had a problem with any of the things on their "list" over the last two years. Because of this experience I was skeptical about buying a car from them, but we have been on the look out for an odyessy van that I thought it was worth a shot. Well long story short, we had an offer worked out and were about to purchase a van from them that was located at their North Charleston dealership. We went home to grab the paper work we needed while they were supposed to have someone drive the van to the honda dealership, and when we got back, they said it was sold! Really?! That's when the USED SALES MANAGER ANDREW came out to apologize and tell us he would be happy to help us find a new van with the same requirements. That evening while we were at home, we decided to call the North Charleston dealership to see if the van really had sold and it hadn't, it was still waiting for a buyer! WHY the heck would they lie to us!? (oh wait, because they lie about everything!) Also, i tried calling Andrew to talk to him about what we were looking for and ask about the van they had lied about, and said had sold, but its been THREE WEEKS and he still hasn't returned my calls. WORST DEALERSHIP i have ever had to deal with in my life! More

Best Experience EVER! From start to finish the Hendrick Honda team and Kayla helped to create the ideal car buying experience! Going in with low expectations as a result of From start to finish the Hendrick Honda team and Kayla helped to create the ideal car buying experience! Going in with low expectations as a result of poor past experiences with other dealers, I was completely blown away by Hendrick. Friendly, accommodating, and willing to work with my schedule and financial limitations Kayla was able to help match me with a brand new FIT in an extremely timely, efficient, and professional manner. I highly recommend Hendrick Honda and would refer both this dealer and saleswoman to ANYONE looking for a stress-free and comfortable purchase! More

Buying a car made easy I purchased a vehicle from Anne Marie Taylor, with no hassle and quick delivery of the vehicle. Hendrick got me to the payment I needed to be in, did I purchased a vehicle from Anne Marie Taylor, with no hassle and quick delivery of the vehicle. Hendrick got me to the payment I needed to be in, did what they said, and my sales woman listened to my needs, and payed attention to my busy schedule. First time ever buying a vehicle with honest people in the car business Highly recommend More

Fantastic Experience! I had the most wonderful experience with the dealership and my salesperson, Anne Marie. When my car got totaled I visited Hendrick Honda and talked wi I had the most wonderful experience with the dealership and my salesperson, Anne Marie. When my car got totaled I visited Hendrick Honda and talked with Anne Marie. It took 3 weeks before insurance finalized everything and I could buy a car. Anne Marie kept in touch with me, was encouraging and kind, and promptly answered all my questions. She and the dealership gave me a GREAT deal on a 2017 Honda Civic sedan. Sameer worked with me as well on the day I made the purchase and was sweet, kind, and patiently went over all the options on my new car. Everyone went above and beyond in making sure I was happy with my purchase. I can't recommend them enough, no hassle, friendly, honorable, like extended family :) More

Amazing service experience I was traveling from tennessee when our vehicle broke down in Charleston. The service advisor marc mounts helped us so we could continue our vacatio I was traveling from tennessee when our vehicle broke down in Charleston. The service advisor marc mounts helped us so we could continue our vacation. Amazing service. More

Finally bought a car! Thank you to Andy and Andrey for being so patient with us. So pleased with my new 2016 Honda CRV. Gary's demeanor was a little rude at first but i Thank you to Andy and Andrey for being so patient with us. So pleased with my new 2016 Honda CRV. Gary's demeanor was a little rude at first but in the end we ended up getting close to the price we wanted. More

Bait and switch the internet price is not the real price, nor is the vehicle the same one, quoted a price given another and no honor at all, very dis a pointed with t the internet price is not the real price, nor is the vehicle the same one, quoted a price given another and no honor at all, very dis a pointed with the whole program More

Slow service Initially I was pleased with the service here but they have gotten increasingly slower with even the simplest of service requests. 3 hours for two tir Initially I was pleased with the service here but they have gotten increasingly slower with even the simplest of service requests. 3 hours for two tires and an alignment with at appointment and arriving at 730 AM when shop opened is unacceptable, especially when quoted two hours. Service advisors move things as quickly as possible but there is obviously an issue on the back end that needs addressing. Don't come here unless you expect to spend half a day waiting, especially on Saturday. More

Bad experience Manager blew the deal. Felt bad for Sam.Liked the Honda Pilot but wouldn't give us the best deal we asked for. Never going back Manager blew the deal. Felt bad for Sam.Liked the Honda Pilot but wouldn't give us the best deal we asked for. Never going back More

Great team! I purchased a new 2016 Pilot from Hendrick Honda of Charleston. Andrey Alexander was my sales consultant and Mike Brown was my finance manager. I knew I purchased a new 2016 Pilot from Hendrick Honda of Charleston. Andrey Alexander was my sales consultant and Mike Brown was my finance manager. I knew what I was looking for from the beginning. Andrey was very knowledgable about the product and I appreciated that he helped me find what I was looking for without making me feel pressured into a purchase. Mike was very thorough in finance and was able to help me save money by recognizing I had some money left on a warranty for car I was trading in. I was able to put that towards the purchase of my new car. Unfortunately, for a reason beyond control of the dealership, my new Pilot ended up in service. Jim Urban, the general sales manager, was prompt in returning my call and helped to provide me with a resolution to the problem that exceeded my expectations. I understand that a car is like any piece of equipment and can malfunction - it is the service and quick resolution to a problem provided by the team at Hendrick Honda that will keep me coming back in the future. Also, the 2016 Pilot is a dream, Honda has done a great job in this redesign!!! More