Hendrick Honda of Charleston

I performed all my due-diligence and research into the exact car I wanted. I try to be a very informed, knowledgeable female when shopping for a large purchase. I traveled with all my research paperwork a exact car I wanted. I try to be a very informed, knowledgeable female when shopping for a large purchase. I traveled with all my research paperwork and competitors pricing. Once I decided the car was going to be a Pilot over a Highlander, I began shopping dealers and the Internet to find the car I wanted with the features I desired. This Honda dealer gave me the BEST price of all. I had a maximum price range to spend and had no intentions of purchasing a brand new car. Ernie and the manager, Matt, were able to give me a terrific price for my trade-in, as well as the best price I had received overall for a brand new 2011 one off the lot. Other sales people from other dealers have been in contact during this process, and your other local competitive dealership salesperson, said that he wouldn't have been able to match that. Although I am partial to the white/black combination, and see several on the road, I am very much liking the mocha/gold color I purchased. Based on friends raving and consumer reports over the years, I decided to buy a Honda. I am extremely happy with the car so far, and hope to purchase more in the future. The dealership and sales people were a delight to be with. Ernie was very patient as I spent several hours there before finally making my decision. I came prepared to the dealership knowing exactly what I wanted and how much I wanted to spend. He was a delight to deal with. Rick Bowers, your Finance manager, was also very helpful in explaining all the paperwork and process to me. It took a few days for my funds to clear and they were very understanding of that process. The entire experience was a positive one. I have mentioned my experience to several people and perhaps the raving review will not be forgotten if they choose to work with a Honda dealership in the future. Deborah Pusillo More

The General Manager, Don Boyle and Sales & Leasing Consultant, Bob Hamlin should be commended for a great job. Their actions kept me as a Honda customer. They provided top notch customer service, li Consultant, Bob Hamlin should be commended for a great job. Their actions kept me as a Honda customer. They provided top notch customer service, listened to my concerns, made me feel like a valued customer and corrected the wrongs of a previous sales person at the dealership. I was planning on never leasing from Honda again but gave Hendrick Honda one last chance. Don & Bob retained me through their hard work and I leased a new Honda Civic last week. Also, Finance Manager, Rick Bowers did a great job explaining all the paper work in great detail and helping to expedite the process. There three gentlemen should receive an award for their efforts! Sincerely, Thomas V. Pace More

My experience at Hendrick Honda was great, Bernie made it easy to find our new vehicle for a great deal. He was very friendly and professional and helped us find the perfect civic to fit our needs. We were t easy to find our new vehicle for a great deal. He was very friendly and professional and helped us find the perfect civic to fit our needs. We were torn between buying from Stokes Honda and Hendrick, but in the end Hendrick prevailed by offering us a better deal with a bumper to bumper warranty. I will refer anyone looking for a vehicle to Bernie at Hendrick Honda because of his professional "straight-shooter" attitude that eliminates haggling. More

The overall experience at Rick Hendrick Honda was great! The employees were so nice to our grandson who loved the playroom, but best of all was our salesman, Bernie Boettcher, who worked with us to great! The employees were so nice to our grandson who loved the playroom, but best of all was our salesman, Bernie Boettcher, who worked with us to get the best deal on our lease of our first Honda Civic. Thank you More

First of all, we where not looking to buy an automobile when we requested a quote on line. With that being said, Brian Mullinax responded within 15 mins with a quote. It caught our interest. We had an appo when we requested a quote on line. With that being said, Brian Mullinax responded within 15 mins with a quote. It caught our interest. We had an appointment with Brian, and we were early. He told us he was with another customer and did not want us to have to wait, so he handed us off to Bernie Boettcher. Bernie was the nicest salesman, he listen to what we had to say and what we wanted. We are very satisfied with our new car. We have been a FORD customer for many years, and I must say I was pleasantly surprised at the way the HONDA employess treated us. And I love my car. thank you! Angela More

Great experience. No "pushy" salesperson. Courteous and genuine customer service. Paige did a fantastic job calling us back and following up after our test drives. She remained patient with Courteous and genuine customer service. Paige did a fantastic job calling us back and following up after our test drives. She remained patient with us throughout the process. She has returned our calls after we purchased the vehicle which shows her commitment to good customer service. More

Bernie was very kind and patient through out the entire process. He is an asset to your sales team. I was very happy with the service that I received and hope to continue to receive in the future. I am als process. He is an asset to your sales team. I was very happy with the service that I received and hope to continue to receive in the future. I am also feel like I got a great purchase price for my car. More

Purchasing a new car at Hendrick Honda of Charleston was the best car buying experience I have ever had. My salesman Brett Tillman was a pleasure to work with. In the past I have had terrible experiences b the best car buying experience I have ever had. My salesman Brett Tillman was a pleasure to work with. In the past I have had terrible experiences buying a new car at other dealerships. They were not pleasant and very stressful. Brett Tillman was very informative and did not pressure me. I new what I wanted in a new car and the price I wanted to pay and he worked with me till we reached an agreement. I would definitely go back to Hendrick of Charleston and request Brett Tillman when I purchase another car! More

Offer the following as constructive feedback only as my overall experience was extremely positive and I'm pleased with the exceptional service. The multi-point vehicle inspection did not flag that my ca overall experience was extremely positive and I'm pleased with the exceptional service. The multi-point vehicle inspection did not flag that my car battery had corrosion on it. It was extremely helpful to have been given a heads-up a few months beforehand about the price of the timing belt and the point at which this service would be recommended. More

I HATE buying cars. I do all my research ahead of time, know what the car is worth and what I want to pay and dread the car buying game that dealers insist on playing. Brian made it a little less painful. know what the car is worth and what I want to pay and dread the car buying game that dealers insist on playing. Brian made it a little less painful. He was very nice and friendly and walked me through the entire process. Thanks Brian-I do love my car! More