Hendrick Honda of Charleston

I met Bernie a couple of months ago when I knew at one point in time I would be buying or leasing a Honda Accord. He was informative, not pushy and provided me with valuable information. When I came ba point in time I would be buying or leasing a Honda Accord. He was informative, not pushy and provided me with valuable information. When I came back to buy, I asked for Bernie by name and he closed the deal in the same manner. Overall, I find your dealership helpful, honest and clean from both a sales and service perspective. Thank you. More

Our experience at Hendrick Honda of Charleston was a positive one. Bob Hamlin knows his Honda vehicles and was a pleasure to work with. This is our second Honda car and plan on buying more in the futu positive one. Bob Hamlin knows his Honda vehicles and was a pleasure to work with. This is our second Honda car and plan on buying more in the future. The customer service was friendly all the way from Bob to finance. More

First, Shar McGrath responded to my online inquiry PROMPTLY! I scheduled several appointments over a few weeks and had to cancel each (serious illness in my family) and Shar never hesitated a nano-se PROMPTLY! I scheduled several appointments over a few weeks and had to cancel each (serious illness in my family) and Shar never hesitated a nano-second to reassure me. She treated me with respect, I am grateful that my dignity in these circumstances remained intact. Shar checked in with me via email from time to time, never pressuring, always reassuring. By the time I was finally in a position to move forward with my purchase, I was sold on becoming a member of Rick Hendrick Honda Family! From the moment I walked through the door at Rick Hendrick Honda, I was made to feel as if I were a member of someone important's family - how about that? Paige Suttle took my by the arm and guided me through a very big purchase (for me) with the greatest of ease. With her level of integrity, honesty and professionalism, Paige is headed toward a highly successful career with Rick Hendrick Honda. Everyone I have met at the dealership has been of the highest caliber employee I have seen and believe me, at 64 years old and over 30 years in middle management, I've seen a broad spectrum of employee behavior! But it doesn't stop there - oh no, after the sale... I've had phone call after phone call from this manager or that manager, all introducing themselves and offering their assistance should any need arise. All I can say is.... WOW, WOW, WOW -- My friend, Betty Tilley, a very happy and satisfied customer of several years with Rick Hendrick Honda, was so right when she told me, "They're the best, the absolute best! You'll never regret buying your car from them! And just wait til you go in for service - you won't believe how great they'll treat you!!!" Don't think I can improve on that! More

I performed all my due-diligence and research into the exact car I wanted. I try to be a very informed, knowledgeable female when shopping for a large purchase. I traveled with all my research paperwork a exact car I wanted. I try to be a very informed, knowledgeable female when shopping for a large purchase. I traveled with all my research paperwork and competitors pricing. Once I decided the car was going to be a Pilot over a Highlander, I began shopping dealers and the Internet to find the car I wanted with the features I desired. This Honda dealer gave me the BEST price of all. I had a maximum price range to spend and had no intentions of purchasing a brand new car. Ernie and the manager, Matt, were able to give me a terrific price for my trade-in, as well as the best price I had received overall for a brand new 2011 one off the lot. Other sales people from other dealers have been in contact during this process, and your other local competitive dealership salesperson, said that he wouldn't have been able to match that. Although I am partial to the white/black combination, and see several on the road, I am very much liking the mocha/gold color I purchased. Based on friends raving and consumer reports over the years, I decided to buy a Honda. I am extremely happy with the car so far, and hope to purchase more in the future. The dealership and sales people were a delight to be with. Ernie was very patient as I spent several hours there before finally making my decision. I came prepared to the dealership knowing exactly what I wanted and how much I wanted to spend. He was a delight to deal with. Rick Bowers, your Finance manager, was also very helpful in explaining all the paperwork and process to me. It took a few days for my funds to clear and they were very understanding of that process. The entire experience was a positive one. I have mentioned my experience to several people and perhaps the raving review will not be forgotten if they choose to work with a Honda dealership in the future. Deborah Pusillo More

The General Manager, Don Boyle and Sales & Leasing Consultant, Bob Hamlin should be commended for a great job. Their actions kept me as a Honda customer. They provided top notch customer service, li Consultant, Bob Hamlin should be commended for a great job. Their actions kept me as a Honda customer. They provided top notch customer service, listened to my concerns, made me feel like a valued customer and corrected the wrongs of a previous sales person at the dealership. I was planning on never leasing from Honda again but gave Hendrick Honda one last chance. Don & Bob retained me through their hard work and I leased a new Honda Civic last week. Also, Finance Manager, Rick Bowers did a great job explaining all the paper work in great detail and helping to expedite the process. There three gentlemen should receive an award for their efforts! Sincerely, Thomas V. Pace More

My experience at Hendrick Honda was great, Bernie made it easy to find our new vehicle for a great deal. He was very friendly and professional and helped us find the perfect civic to fit our needs. We were t easy to find our new vehicle for a great deal. He was very friendly and professional and helped us find the perfect civic to fit our needs. We were torn between buying from Stokes Honda and Hendrick, but in the end Hendrick prevailed by offering us a better deal with a bumper to bumper warranty. I will refer anyone looking for a vehicle to Bernie at Hendrick Honda because of his professional "straight-shooter" attitude that eliminates haggling. More

The overall experience at Rick Hendrick Honda was great! The employees were so nice to our grandson who loved the playroom, but best of all was our salesman, Bernie Boettcher, who worked with us to great! The employees were so nice to our grandson who loved the playroom, but best of all was our salesman, Bernie Boettcher, who worked with us to get the best deal on our lease of our first Honda Civic. Thank you More

First of all, we where not looking to buy an automobile when we requested a quote on line. With that being said, Brian Mullinax responded within 15 mins with a quote. It caught our interest. We had an appo when we requested a quote on line. With that being said, Brian Mullinax responded within 15 mins with a quote. It caught our interest. We had an appointment with Brian, and we were early. He told us he was with another customer and did not want us to have to wait, so he handed us off to Bernie Boettcher. Bernie was the nicest salesman, he listen to what we had to say and what we wanted. We are very satisfied with our new car. We have been a FORD customer for many years, and I must say I was pleasantly surprised at the way the HONDA employess treated us. And I love my car. thank you! Angela More

Great experience. No "pushy" salesperson. Courteous and genuine customer service. Paige did a fantastic job calling us back and following up after our test drives. She remained patient with Courteous and genuine customer service. Paige did a fantastic job calling us back and following up after our test drives. She remained patient with us throughout the process. She has returned our calls after we purchased the vehicle which shows her commitment to good customer service. More

Bernie was very kind and patient through out the entire process. He is an asset to your sales team. I was very happy with the service that I received and hope to continue to receive in the future. I am als process. He is an asset to your sales team. I was very happy with the service that I received and hope to continue to receive in the future. I am also feel like I got a great purchase price for my car. More