Hendrick Honda of Charleston

Went here to trade in my wife's Trailblazer for a van. Found a van online that we liked and liked the price. Went to the dealership and test drove and decided to talk about a price. They came back with a Found a van online that we liked and liked the price. Went to the dealership and test drove and decided to talk about a price. They came back with a price and a monthly payment of $450 a month for a 4 year loan, saying they couldn't find anyone that would give a 5 or 6 year loan. $400 the maximum we wanted to pay. They gave the whole what does it have to be to get you into the van speech. My wife said $425, and he left and came back with a $429 number. We gave in because she liked the van and purchased it on what we thought was a $429 for 4 year loan. Now I am looking at our statement and all Rick Bowers did was move the years from a 4 year to a 5 year loan without telling us. So now we are paying $3500 more in interest at $429 for 5 years than we would at $450 for 4 years and they said nothing about that change, just rushed us out the door after taking every second of our time they possibly could while our 2 kids were starving for dinnertime. Also, they made us buy a $1200 warranty on the certified vehicle because they said the bank wanted to make sure we wouldn't have to worry about maintenance. I guess they didn't have too much confidence on thier certifying the vehicle if we needed a warranty. Dishonest ripoffs of a dealership. You should be ashamed at your financial swindling of a Marine trying to buy a van for his wife and soon to be 3 kids. More

As far as customer service and the friendliness rating go, we were greeted immediately and serviced despite the fact our original contact was sick. There was no high pressure sales pitch during the sale go, we were greeted immediately and serviced despite the fact our original contact was sick. There was no high pressure sales pitch during the sale of the vehicle. The salesperson was a great mediator between us and the manager in negotiating a final sale price. One complaint,however,I have is the amount of time it took to finalize the sale. We arrived at 10AM and did not leave with the vehicle until 3:45. Our plans were to go to lunch while they prepared the paperwork but were asked not to because it would only take an hour tops to complete. Big mistake on our part for staying way over the 2 hour mark. More

Brett was great to work with, he was really paitent with us, would recommend him and the dealership to anyone. With my husband and myself schedule, being able to go together was very difficult, but Brett wo us, would recommend him and the dealership to anyone. With my husband and myself schedule, being able to go together was very difficult, but Brett worked really well with us. I am very satisfied with the service I recieved. More

Everyone who works here is extremely friendly and helpful. The only problem we saw was the time it took to buy the car. We had to wait for Bernie as he was with another customer when we came back, helpful. The only problem we saw was the time it took to buy the car. We had to wait for Bernie as he was with another customer when we came back, which was no problem. However, from the time we finished our end of the paperwork after taking a final test drive to walking out the door was a significant wait. More

ALTHOUGH THE PROCESS FOR THE PAPER WORK TOOK A BIT LONGER THAN NECESSARY, THE REST OF THE EXPERIENCE WAS VERY GOOD. FRANK, MY SALESMAN, WAS A BIG HELP AND ACTED VERY PROFESSIONALLY. HE WENT OUT OF HIS WAY TO THAN NECESSARY, THE REST OF THE EXPERIENCE WAS VERY GOOD. FRANK, MY SALESMAN, WAS A BIG HELP AND ACTED VERY PROFESSIONALLY. HE WENT OUT OF HIS WAY TO MAKE SURE I WAS SATISFIED WITH EVERY ASPECT. FIND A WAY TO CLEAN UP THE PAPER WORK PROCESS. More

Bernie was very helpful in my selection. I had seen the truck online prior to coming into the dealership and Bernie was very friendly when greeting my wife and I and helpful in assisting the purchase of my truck online prior to coming into the dealership and Bernie was very friendly when greeting my wife and I and helpful in assisting the purchase of my new-to-me truck. I would recommend Hendrick Honda of Charleston to my friends and family looking for a new vehicle. More

It was my first car buying experience, and the people of Hendrick Honda of Charleston made this time as easy as possible. The relationship I built during my time test driving and looking at cars was quick b Hendrick Honda of Charleston made this time as easy as possible. The relationship I built during my time test driving and looking at cars was quick but grew very fast. We got the price of the car down to something reasonable, and I would recommend that any new or used car buyers check out Hendrick Honda of Charleston. More

Everyone was very nice and efficient at the dealership. It was obvious that they are doing a great job because there were many customers purchasing new vehicles. Usually when you walk into a dealership it It was obvious that they are doing a great job because there were many customers purchasing new vehicles. Usually when you walk into a dealership it is not a busy place and Hendrick Honda was buzing with customers - inside and walking around outside. We were very happy with the new vehicle and with the staff. More

Initially, I was impressed that Brett utilized an underused opportunity for businesses and representatives of these businesses to promote themselves and gain potential customers through Blackbaud's i underused opportunity for businesses and representatives of these businesses to promote themselves and gain potential customers through Blackbaud's internal "Perk" page. Being in sales myself, I thought that was definitely a great way to get someone to come in which I did based on reading his information about the special promotions offered to Blackbaud Employees. In the past, my experiences with auto purchases has been awful at best with me not feeling like I had the room to make the best decision for me. Brett was very good about putting me at ease and was thorough in responding to my initial requests and concerns even before I stepped a foot on the lot. While there, Brett listened attentively...provided me with some great insights and several options based on what I had indicated were my priorities and needs. Having someone that is customer-focused is a big plus and definitely made the difference in my decision to purchase froom Honda vs. others I had been considering. I'll definitely be talking him and Honda up to my other colleagues here at Blackbaud and steer them appropriately when considering an auto purchase in the future. More

Appreciate all the time that Sam spent with me going over the details of the purchase. Received a fair value for my trade-in. Vehicle was delivered with all accessories installed. Experience was hassle-fr the details of the purchase. Received a fair value for my trade-in. Vehicle was delivered with all accessories installed. Experience was hassle-free, I was not pressured into buying something that I didn't want to order. Would recommend Hendrick Honda of Charleston to friends, colleagues, and relatives. More