Hendrick Honda of Charleston

I stopped by unannounced recieved a warm welcome was told the service should take about an hour 45 minutes later I was back on the road great service. the service should take about an hour 45 minutes later I was back on the road great service. More

Brian was very heplful in getting me the best deal for the CRV I wanted. I was so impressed with his service that I later went back and purchased another vehicle from him for my daughter. Once again he wa the CRV I wanted. I was so impressed with his service that I later went back and purchased another vehicle from him for my daughter. Once again he was able to get me an incredible deal. More

Brian was very knowledgable and i was able to walk out with a new car in about 2 hours! i was very pleased with the service! with a new car in about 2 hours! i was very pleased with the service! More

I am on my 3rd Honda, but I have only been using this dealership for 4 or 5 years now. They have always been very professional and friendly. Lately I've been hit with some pricey things (like a $600 ke dealership for 4 or 5 years now. They have always been very professional and friendly. Lately I've been hit with some pricey things (like a $600 key cylinder replacement to be able to start my car), and then other things like my trunk lock, which i can't afford to fix, and some seatbelt buckle issues. So when i came in this past time and I was facing an almost $1300 catalytic converter replacement when i was just over the warranty miles, I was feeling very frustrated with Hondas; worried that the quality of parts was going downhill, and overall concerned that my faith in Honda and my bragging rights were starting to go downhill. I'm about to start helping my mom look for a used car, and my scope was widening to look at other brands. Sam Latto helped to restore my faith. There is a woman named Mary there, as well, and they both kindly took my multiple calls with questions and concerns as I was doing a little research on issues with catalytic converters. If Sam didn't know an answer right off-hand, he would find out and call me back promptly. I came to pick up my car because i wasn't ready to commit to having the service done yet due to the expense, and the part wasn't in stock, and i wanted to research it more. When i got there, Sam Latto was filling out a Goodwill warranty request for me, which i was very appreciate of. He got back to me when he said he would, with good news that Honda was going to cover 80% of the repair. He ordered the part, and called with updates to keep me informed. I had the repair done, and overall had a great experience, when it could have gone the opposite way. Sam Latto gets high marks in my book for friendliness and reliability. And icing on the cake, was being shuttled back and forth by Hank, who has been doing the shuttle service for them for years now. It's always a pleasure to have a conversation with him on the way there and back. :) More

I was not looking forward to helping my sister in law look for a used car. I hate the high pressure sales people you run into and the negotiations necessary for a fair price. BUT, I was VERY pleasantly s look for a used car. I hate the high pressure sales people you run into and the negotiations necessary for a fair price. BUT, I was VERY pleasantly surprised to find Bernie Boettcher at Hendrick Honda on Hwy 17...He was fantastic!...Easy to speak with, very friendly and very helpful in helping us to decide to buy a car right on the spot! The competition was an Altima at Nisson and he blew them away. I will definitely recommend him to friends! More

Great service and great guys to do business with. Since i bought my car, I have had several issues and they have always made the situation right and to my satisfaction. I referred Brian to my father and no i bought my car, I have had several issues and they have always made the situation right and to my satisfaction. I referred Brian to my father and now my father has also purchased a car. Thanks for providing him great service as well. More

Calvin Lawrence met me as I arrived at the dealership. He was freindly and professional answering all questions and went with me on a test drive. He worked with his manager, Matthew, and prepared me a qu He was freindly and professional answering all questions and went with me on a test drive. He worked with his manager, Matthew, and prepared me a quote on the Pilot. Matthew also met with me to be sure I had all my questions answered. I told them I was considering 3 other vechiles, a Toyota, GMC and Chevrolet and would let them know what I decided. After careful consideration, I returned to purchase the Honda. Matthew and Frank Giovannone met me when I returned. Calvin had left for the day, so Frank helped me with the deal. I was extremely impressed by everyone who helped me during the sale, including the finance manager. All were friendly and efficient. I'm going to tell my co-workers and friends about my experience. My sister is considering buying a honda and I'm sure she will start here. I was very impressed. I'm glad I decided to buy from this honda dealer. I look forward to meeting the folks in the service department when I come in for my maintenace. Thanks for a great experience. More

Service was courteous and fast. Sam Latto informed me that if I filled out survey would receive free oil change. That was nice to inform me of that. The vending machines were out of service though. Th that if I filled out survey would receive free oil change. That was nice to inform me of that. The vending machines were out of service though. This was an inconvience though. More

Was one the best experiences I have ever had buying a car. Bernie was extremely knowledgeable on the product and i enjoyed talking with him over which car to actually buy in the end he ended up pointing car. Bernie was extremely knowledgeable on the product and i enjoyed talking with him over which car to actually buy in the end he ended up pointing me towards the Honda Civic which so far has been a wonderful choice with great gas mileage. Without Bernie's help I probably would have been looking up, down, left and right trying to find the right car for my needs. He was also very kind and unusually honest for a car salesmen which only added to the experience. Overall very pleased with the dealership but financing could use a little tweaking but I think we can all say that about all car dealerships. Other then that thanks! More

I was referred to Brian from a friend. I needed dependable transportation for my 2 school age kids and myself after separating from my husband. I felt helpless and afraid of making a wrong decision dependable transportation for my 2 school age kids and myself after separating from my husband. I felt helpless and afraid of making a wrong decision. In addition, I have difficulty trusting due to past experiences. So with a leap of faith I called Brian and my children and I met with him and expressed our needs. He took such great care of us and I felt that we were in caring hands. He kept the line of communication open over several weeks until he found a perfect match. I believe he went above and beyond to get me into a safe dependable car with low miles which gave me peace of mind to take road trips with my young kids. Brian you're the best!! and every time I sit behind the wheel of my car I remember how blessed I was being referred to you. Thanks so much! Until next time...My kids still want an Odyssey but understand that it's not in mommas budget. I love my Accord.!!! More