Hendrick Honda of Charleston

After working with several dealerships between Savannah, Beaufort and Charleston--Hendrick Honda was by far our preferred dealer for doing business. Before walking in the door, we had done extensive commun Beaufort and Charleston--Hendrick Honda was by far our preferred dealer for doing business. Before walking in the door, we had done extensive communication with each dealer via email for over a week—so I could control the pace of the negotiation process, and review all the information each dealer was presenting me. I asked very specific questions ranging from basic vehicle information, to itemized breakdowns of each cost for an “out-the-door” price. While some dealers would tell me to “call ASAP” because they had found one vehicle out of our top three and it was “very hard to find this model”, Hendrick Honda—and Brett Tillman in particular, gave me the exact breakdown by exterior/interior colors for that model within a 3 state radius. While other dealers would ask me for a $500 deposit and copy of my driver’s license, but still hadn’t answered (or paid any attention to) any of my follow-up questions—Brett answered each and every one well beyond my satisfaction. Even though other dealers offered $500-$1000 less than Hendrick, I eventually went with Hendrick because I wanted to give them my business based on the way they treated me, and the way they conducted business throughout the process. More

Our first contact was with Brian Mulliax, who was most helpful and showed us several cars and also took us for a test drive. We were very pleased with Brian and his knowledge of what we were looking for. helpful and showed us several cars and also took us for a test drive. We were very pleased with Brian and his knowledge of what we were looking for. Since Brian had another appointment he turned us over to Brett Tillman and we were also very pleased with. He was able to offer us a deal that we could not resist. We were very pleased and would recommend anyone to contact Brian or Brett, they are good people to work with. More

from the moment I step into the show room, Bred Tillman and Tony Beasenburg greated us with a smile that showed that they were sincere. Ask if there was anything that they can help us. I explain what we and Tony Beasenburg greated us with a smile that showed that they were sincere. Ask if there was anything that they can help us. I explain what we were looking for, eager to help, showed us different options that would fit our budget. Showed me all the options the Honda Accord has, fully loaded and standard fitures. Up to the last minute of transaction, very friendly. They allow me to make my own decision without the sales pitch. They gave me time to think and compare the difference, when I told that that I would need to think about it they gave me their card, and told me if I ever think or anything else or have any other questions to please call them. Very Friendly and accomendating. Did not show any fustration, even though I told them that I would still have to think about, they had no problem with that at all. I went back the next day, because of the BEST CUSTOMER SERVICE THAT I HAD EVER RECEIVE FROM A DEALER SHIP. BELIEVE ME I WILL RECOMMEND HENDRICK HONDA OF CHARLESTON TO MY FRIENDS. THANK YOU.... WoW Service.........WOW...... More

Great experience purchasing new car. Everyone at the dealership worked hard to earn our business however at the same time were very professional and concerned about us getting what we wanted and making dealership worked hard to earn our business however at the same time were very professional and concerned about us getting what we wanted and making sure we were happy with the purchase. From the moment we walked in until the moment we left everyone was very helpful professional and went out of their way to please us. The following employees we worked with all ranked exceptional in their areas. Matt, Ernie, John Beck (sp?) finance, and Frank G. I appreciate the opportunity to purchase my new car through this dealership and anyone I know looking for a car I will for sure send to ya'll. Thank you. More

Overall, we were very pleased with sales experiance. Salesman, Frank Giovannone, was very friendly and knowledgable with a very pleasant approach and personality. No high pressure sales techniques were Salesman, Frank Giovannone, was very friendly and knowledgable with a very pleasant approach and personality. No high pressure sales techniques were used and salesman let us make up our minds in our time frame without encouragement. John Baek was very knowledgable also and customer oriented. He was very patient and helpfull in explaining process and options to us. We look forward to a continued good relationship. Thank You Mike & Gayle Phillips More

Paige was friendly and informative. She was helpful in selecting a model of Accord which would meet our needs. She was quite knowledgable about the Honda Accord and answered all of our questions. The fol selecting a model of Accord which would meet our needs. She was quite knowledgable about the Honda Accord and answered all of our questions. The followups have been very courteous and we feel like we could call her at anytime. More

I purchased a new Honda Accord with the very excellent assistance of Frank Giovannone and Sam Latto. They were both extremely knowledgeable and patient and made the whole experience very easy. I would r assistance of Frank Giovannone and Sam Latto. They were both extremely knowledgeable and patient and made the whole experience very easy. I would recommend Frank and Sam to anyone who is considering such a purchase. Great customer service! More

This is my sixth consecutive honda and I think it is a great car. The salesman (Brett Tillman) really new the car well and could answer all my questions. He also was very helpful in talking to me on the great car. The salesman (Brett Tillman) really new the car well and could answer all my questions. He also was very helpful in talking to me on the phone when I was having trouble disabling the automatic door locking on the day after the purchase. He was excellent. I did not quite get the deal I wanted, but perhaps my expectations were not realistic. I wish that I had had the option of not accepting some of the add ons that the dealer put on the car after the dealership had received it. I did not like to have to pay for add ons such as the decorative strip, window tinting and other items that drove the price up several hundred dollars. On the other hand, the promotion providing maintenance every 5000 miles for 25000 miles was a real bonus. I have had previous hondas serviced at this dealership and experienced no problems. More

Hendrick Honda of Charleston has the best customer service. I have bought 3 cars from them and I always take my cars there for service. They have the lowest price in town on oil changes. Thanks again. service. I have bought 3 cars from them and I always take my cars there for service. They have the lowest price in town on oil changes. Thanks again. G. Giran More

My recent experience with Hendrick Honda was very unpleasant. The words that would best describe my experience are frustrating, confusing, and a waste of time. I would never recommmend Hendrick Hon unpleasant. The words that would best describe my experience are frustrating, confusing, and a waste of time. I would never recommmend Hendrick Honda to anyone under its current administration. The collaboration between workers are nonexistent, therefore, causing much unnecessary confusion. Also, some of the people I dealt with were very unprofessional. I would not advise anyone to shop here. More