Hendrick Honda of Charleston

Amazing service experience I was traveling from tennessee when our vehicle broke down in Charleston. The service advisor marc mounts helped us so we could continue our vacatio I was traveling from tennessee when our vehicle broke down in Charleston. The service advisor marc mounts helped us so we could continue our vacation. Amazing service. More

Finally bought a car! Thank you to Andy and Andrey for being so patient with us. So pleased with my new 2016 Honda CRV. Gary's demeanor was a little rude at first but i Thank you to Andy and Andrey for being so patient with us. So pleased with my new 2016 Honda CRV. Gary's demeanor was a little rude at first but in the end we ended up getting close to the price we wanted. More

Bait and switch the internet price is not the real price, nor is the vehicle the same one, quoted a price given another and no honor at all, very dis a pointed with t the internet price is not the real price, nor is the vehicle the same one, quoted a price given another and no honor at all, very dis a pointed with the whole program More

Slow service Initially I was pleased with the service here but they have gotten increasingly slower with even the simplest of service requests. 3 hours for two tir Initially I was pleased with the service here but they have gotten increasingly slower with even the simplest of service requests. 3 hours for two tires and an alignment with at appointment and arriving at 730 AM when shop opened is unacceptable, especially when quoted two hours. Service advisors move things as quickly as possible but there is obviously an issue on the back end that needs addressing. Don't come here unless you expect to spend half a day waiting, especially on Saturday. More

Bad experience Manager blew the deal. Felt bad for Sam.Liked the Honda Pilot but wouldn't give us the best deal we asked for. Never going back Manager blew the deal. Felt bad for Sam.Liked the Honda Pilot but wouldn't give us the best deal we asked for. Never going back More

Great team! I purchased a new 2016 Pilot from Hendrick Honda of Charleston. Andrey Alexander was my sales consultant and Mike Brown was my finance manager. I knew I purchased a new 2016 Pilot from Hendrick Honda of Charleston. Andrey Alexander was my sales consultant and Mike Brown was my finance manager. I knew what I was looking for from the beginning. Andrey was very knowledgable about the product and I appreciated that he helped me find what I was looking for without making me feel pressured into a purchase. Mike was very thorough in finance and was able to help me save money by recognizing I had some money left on a warranty for car I was trading in. I was able to put that towards the purchase of my new car. Unfortunately, for a reason beyond control of the dealership, my new Pilot ended up in service. Jim Urban, the general sales manager, was prompt in returning my call and helped to provide me with a resolution to the problem that exceeded my expectations. I understand that a car is like any piece of equipment and can malfunction - it is the service and quick resolution to a problem provided by the team at Hendrick Honda that will keep me coming back in the future. Also, the 2016 Pilot is a dream, Honda has done a great job in this redesign!!! More

Andrey Alexander He was a outstanding sales person and really worked with me. Helped me out a lot even after he sold me the car!!!!!!!!!! Yes yes He was a outstanding sales person and really worked with me. Helped me out a lot even after he sold me the car!!!!!!!!!! Yes yes More

Professional Experience My mother looked at many cars before leasing a Civic. Sam Patel was very thorough and attentive throughout the process. He and his manager, Ed Robinso My mother looked at many cars before leasing a Civic. Sam Patel was very thorough and attentive throughout the process. He and his manager, Ed Robinson, were prompt, courteous and professional, and ensured my mom understood all aspects of the transaction. There were no gray areas and she was very comfortable with her deal. More

Stay Away From Them At All Cost Don't waste your valuable time. They will mislead you, not listen, and generally make it a miserable experience. Internet salesperson Sam Patel is a Don't waste your valuable time. They will mislead you, not listen, and generally make it a miserable experience. Internet salesperson Sam Patel is awful. Doesn't return calls or emails unless its convenient for him Finance Manager Paul Madden is just as bad. Will cheat you on the rate, use the wrong numbers, and say that's the way it is. They love to pass the buck. They all blame each other. To top this all off. When you walk from the deal. The Sales Manager Jeff gets involved. Will make all kinds of promises he can't keep. DON'T WASTE YOUR TIME AT THIS DEALERSHIP. More

Inquiry of 90K via phone I called the service department of Hendrick Honda to inquire if I can get a 90K done towards the end of the day. I understand that 90 K services are I called the service department of Hendrick Honda to inquire if I can get a 90K done towards the end of the day. I understand that 90 K services are something that take multiple hours, and to give the dealer a benefit of the doubt it is 1) a Saturday and 2) towards the end of the day. I do believe, however, customer service over the phone should ALWAYS be kind to the customer. When I asked if it were possible to do a 90K service last minute, the representative on the phone sounded annoyed. His response to my question was a deep sigh followed by a "WELL...I can send you to express". THE APPROPRIATE RESPONSE should have been along the lines of "I'm sorry, but we cannot get a quality service done within the current time frame, but we are happy to service your car properly another day". Furthermore, a 90K service is a MILESTONE service--suggesting express--is NOT acceptable. REGARDLESS of how the service-person may feel and REGARDLESS of how ridiculous the question can sound -- the customer is always right. I intend to cancel my 90K appointment and get my service done elsewhere outside of Charleston. This is basic business practice, people--BE KIND to your customers. I will spend my money on quality service with people who can communicate with people kindly and effectively. Please hire someone competent to answer the phone EVERY TIME a customer calls. Competent means they can 1) answer the phone every time, 2) communicate the proper information to the customer, 3) make the customer WANT to come to their business, and 4) ensures the customer is taken care of. More