Hendrick Honda of Charleston

Slow service Initially I was pleased with the service here but they have gotten increasingly slower with even the simplest of service requests. 3 hours for two tir Initially I was pleased with the service here but they have gotten increasingly slower with even the simplest of service requests. 3 hours for two tires and an alignment with at appointment and arriving at 730 AM when shop opened is unacceptable, especially when quoted two hours. Service advisors move things as quickly as possible but there is obviously an issue on the back end that needs addressing. Don't come here unless you expect to spend half a day waiting, especially on Saturday. More

Bad experience Manager blew the deal. Felt bad for Sam.Liked the Honda Pilot but wouldn't give us the best deal we asked for. Never going back Manager blew the deal. Felt bad for Sam.Liked the Honda Pilot but wouldn't give us the best deal we asked for. Never going back More

Great team! I purchased a new 2016 Pilot from Hendrick Honda of Charleston. Andrey Alexander was my sales consultant and Mike Brown was my finance manager. I knew I purchased a new 2016 Pilot from Hendrick Honda of Charleston. Andrey Alexander was my sales consultant and Mike Brown was my finance manager. I knew what I was looking for from the beginning. Andrey was very knowledgable about the product and I appreciated that he helped me find what I was looking for without making me feel pressured into a purchase. Mike was very thorough in finance and was able to help me save money by recognizing I had some money left on a warranty for car I was trading in. I was able to put that towards the purchase of my new car. Unfortunately, for a reason beyond control of the dealership, my new Pilot ended up in service. Jim Urban, the general sales manager, was prompt in returning my call and helped to provide me with a resolution to the problem that exceeded my expectations. I understand that a car is like any piece of equipment and can malfunction - it is the service and quick resolution to a problem provided by the team at Hendrick Honda that will keep me coming back in the future. Also, the 2016 Pilot is a dream, Honda has done a great job in this redesign!!! More

Andrey Alexander He was a outstanding sales person and really worked with me. Helped me out a lot even after he sold me the car!!!!!!!!!! Yes yes He was a outstanding sales person and really worked with me. Helped me out a lot even after he sold me the car!!!!!!!!!! Yes yes More

Professional Experience My mother looked at many cars before leasing a Civic. Sam Patel was very thorough and attentive throughout the process. He and his manager, Ed Robinso My mother looked at many cars before leasing a Civic. Sam Patel was very thorough and attentive throughout the process. He and his manager, Ed Robinson, were prompt, courteous and professional, and ensured my mom understood all aspects of the transaction. There were no gray areas and she was very comfortable with her deal. More

Stay Away From Them At All Cost Don't waste your valuable time. They will mislead you, not listen, and generally make it a miserable experience. Internet salesperson Sam Patel is a Don't waste your valuable time. They will mislead you, not listen, and generally make it a miserable experience. Internet salesperson Sam Patel is awful. Doesn't return calls or emails unless its convenient for him Finance Manager Paul Madden is just as bad. Will cheat you on the rate, use the wrong numbers, and say that's the way it is. They love to pass the buck. They all blame each other. To top this all off. When you walk from the deal. The Sales Manager Jeff gets involved. Will make all kinds of promises he can't keep. DON'T WASTE YOUR TIME AT THIS DEALERSHIP. More

Inquiry of 90K via phone I called the service department of Hendrick Honda to inquire if I can get a 90K done towards the end of the day. I understand that 90 K services are I called the service department of Hendrick Honda to inquire if I can get a 90K done towards the end of the day. I understand that 90 K services are something that take multiple hours, and to give the dealer a benefit of the doubt it is 1) a Saturday and 2) towards the end of the day. I do believe, however, customer service over the phone should ALWAYS be kind to the customer. When I asked if it were possible to do a 90K service last minute, the representative on the phone sounded annoyed. His response to my question was a deep sigh followed by a "WELL...I can send you to express". THE APPROPRIATE RESPONSE should have been along the lines of "I'm sorry, but we cannot get a quality service done within the current time frame, but we are happy to service your car properly another day". Furthermore, a 90K service is a MILESTONE service--suggesting express--is NOT acceptable. REGARDLESS of how the service-person may feel and REGARDLESS of how ridiculous the question can sound -- the customer is always right. I intend to cancel my 90K appointment and get my service done elsewhere outside of Charleston. This is basic business practice, people--BE KIND to your customers. I will spend my money on quality service with people who can communicate with people kindly and effectively. Please hire someone competent to answer the phone EVERY TIME a customer calls. Competent means they can 1) answer the phone every time, 2) communicate the proper information to the customer, 3) make the customer WANT to come to their business, and 4) ensures the customer is taken care of. More

Think Before you do it.!! Please do not spend (Donate) your hard earned $$ at Rick Hendrick Honda service. June 2015 I took one of my 2 Hondas to get serviced. 2 front tires re Please do not spend (Donate) your hard earned $$ at Rick Hendrick Honda service. June 2015 I took one of my 2 Hondas to get serviced. 2 front tires replaced, car is serviced. Spent over $1100. Couple days ago when my wife took this car for an oil change,they said "right front tire needs to be replaced as well as transmission fluid". I got these done 3 month ago. Went back to them this morning. Here is what I heard from their service manager :" Those tires are not ours, transmission fluid has been changed during the service but not removed from the records". Had I said change the transmission fluid, they would have change it and charge me another $216.00. I have been there many times for different reasons and waited at their waiting room.Heard many conversations between the service salesman and the customers. I always thought they are taking advantage of the -especially- ladies lack of knowledge on what is going on with their car. A small problem can easily present to the car owner as a "major issue, they may get themselves in a massive problem if it is not taken care of'. Many people say " OK, let's get it done" because they do not want any inconvenience. This has happened to my wife too. Luckily she knows the car she drives. Several years ago they had only 4 desks at the service area, now 8. Are Honda cars that bad their repair business is booming or they know something we do not want to know? I leased my last 2 Honda at Stokes Honda North. And never had issues with the service or treatment I got there. Now both cars are going to Stokes Honda North even though I have to drive additional 10 miles and spend extra time. Done with Hendricks Honda. Forever.. More

helpful sales professional Ryan Woods showed us several used and new Civics. He is knowledgeable, easy to talk with, and is committed to finding the right vehicle for the custom Ryan Woods showed us several used and new Civics. He is knowledgeable, easy to talk with, and is committed to finding the right vehicle for the customer. Very pleased with the service, [personal attention, and totally stress free approach. We bought a 2013 Civic LX (12,500 miles) for a great price. There was no pressure to buy, Ryan simply wanted to find the best car for us and our needs. He is a good resource and we went back a couple of times before selecting the right Civic from several on the lot. I rate Ryan as the top car sales professional I have worked with. I would go back to Ryan Woods for my next purchase which may come by end of this year. I also own a 2002 Accord (purchased at Hendrick in 2004) which I would like to trade for a newer model Accord. I believe Ryan will be the person I look for to learn what is on the lot and particulars about my next pre-owned vehicle. Ryan is capable, low key, easy to interact with, and he made the experience favorable. Hendrick got it right! More

3rd car purchase. Coming back for the 4th! Bought a new HR-V. Although super hard to get, I did not have to pay something obscene or above the average price. 95% of the work was done over th Bought a new HR-V. Although super hard to get, I did not have to pay something obscene or above the average price. 95% of the work was done over the internet and it was a super smooth experience. I spent just over an hour in the dealership signing everything and being given a tour of my new car. Heck, that took so long because the HR-V is soaked in technology. I think the only thing that threw me off was that there were NO KEYS! Unreal :) This is our 3rd car from Hendrick Honda and our first new one from them as well. I was really glad the internet department was on the ball and helped me work the deal over email until I could get back into town. Thank you Mike Brown for taking care of me and getting me exactly what I asked for. and even a thank you to Rob in finance for not playing games and getting me great loan terms and an oil change/rotation contract for a few dollars more a month. I get our oil changed there anyways so it was money I would have spent anyways, just cheaper. Jeff More