Hendrick Honda of Charleston

Great Dealership and saleman This was the best experience I have ever had purchasing a new car. Everyone was terrific, especially our salesman Sam Latto. I would highly recommend This was the best experience I have ever had purchasing a new car. Everyone was terrific, especially our salesman Sam Latto. I would highly recommend this dealership. ...Jim More

Terrible - Sold Car While Holding my Deposit This is actually the very first online review that I’ve ever written, but I feel compelled to write it in hopes that someone else doesn’t get screwed This is actually the very first online review that I’ve ever written, but I feel compelled to write it in hopes that someone else doesn’t get screwed over the way I just did by the used car manager at Hendrick Honda of Charleston. Sorry it’s so long, but the details are important…really unbelievable, but this actually happened just today. I live in Alabama, and was looking throughout the southeast for a car. I planned to locate, negotiate a deal, put down a deposit, travel to sign the deal, and get a car. I found a 2015 Audi A4 on the Hendrick Honda of Charleston website. I received an email from Joy Donmeyer (Sales Consultant) asking when I could come in for a test drive. I called her and started to discuss pricing of the car, etc. She was apparently on a cell phone headset or something because her voice was breaking up, and we were unable to effectively communicate…obviously important for price negotiation. She suggested we move to texting because she is often busy with customers, and it’s hard for her to get back to phone calls in a timely fashion. I declined, explaining that I didn’t want to negotiate a car deal via texts. She declined that explanation, and told me to call Andrew Plemmens (Used Car Manager) directly if I wanted to actually negotiate verbally. So I called Andrew, we negotiated a price for the A4…$286 off listed price of $23,286. We agreed that I would put a Visa deposit on the car, he would remove the car from sale, and I would drive to Charleston the next day to sign the paperwork and get the car….he would have Joy call me to set this all up. Joy calls at 2:00pm, I give her a Visa deposit of $1000,and we arrange to meet the next day. I ask her a few questions about the car…she actually goes out to the car while on the phone to verify my questions about the wheels, floor mats, scratches, dings, etc. I jokingly said to her “now be sure it gets taken off the lot, so it doesn’t get sold”. She replied “Don’t worry, I took the keys out, and I’ll send it to clean up early tomorrow so you won’t have to wait”. All looked good, I called my son to arrange a trip to get the car the next day. Almost 6 hours later, at 7:45pm, I get a call from Andrew who proceeds to tell me that the car has been SOLD! He starts telling me a story about while he was working another deal, one of the other sales people sold the car…without him (USED CAR MANAGER)…knowing about it. Now, unless you born yesterday, you know that NO used car deal is ever done without the approval of the Used Car Manager…we’ve all been told “let me take this to my sales manager…I’ll be right back”. So in addition to being infuriated by having the car sold away from me, I was now being insulted with this ridiculous story. It’s very clear what actually happened. Somebody came in, offered him full price for the car… a full $286 more than what I bought it for…and he simply decided to take the car from me, and sell it to them…even though he had my $1000 deposit on that car in his hand. So he basically screwed me over for $286…is this the guy you want to buy your next used car from? I don’t believe that Joy Donmeyer is to blame for this outrageous set of events…as nothing takes place in the used car arena without the approval of the used car manager. I place full blame on Andrew Plemmens, and dealer management for keeping him employed...this cannot be the first time he has done something like this. HE is the one who made the decision to simply disregard any respect for what is right and wrong, and sell a car that had already been sold. But no big deal for him…he made an additional $286 on the car. I mean what’s the impact of one screwed customer in the grand scheme of things…sure, the customer is upset, but nobody else will ever find out, so no worries...right? I read several online reviews about Hendrick Honda of Charleston. Many from new Honda car buyers were good reviews. But a LOT of reviews from used car buyers were bad…but I figured, they had the car I wanted, it still had remaining Audi factory warranty, I have an local Audi dealership in town, so I really won’t have to deal with Hendrick Honda after I have the car. Well…that didn’t work out so good…hopefully you won’t make the same mistake. More

Best experience! I had the most wonderful experience with the dealership and my salesman, Cassey Al-Shaikhly. It was my first time purchasing a vehicle on my own, it w I had the most wonderful experience with the dealership and my salesman, Cassey Al-Shaikhly. It was my first time purchasing a vehicle on my own, it was a little nerve racking trying to find the best deal and car I wanted. I spent a long time at the dealership to find the right car. Cassey was very helpful and had a lot of product knowledge, he was very nice and helped me find the perfect car for me without feeling pressured. I am very happy with my salesperson and the Honda company. More

Great.. We will come back Hayden DePedro welcomed us to Hendrick Honda yesterday and what a nice young man. He helped us find just the right car for us and also with all the p Hayden DePedro welcomed us to Hendrick Honda yesterday and what a nice young man. He helped us find just the right car for us and also with all the paper work. Everyone in the dealership was super nice and very helpful. We are very pleased with our new car.. More

Excellent Service! Thank you Anna M and Rick! Thank you Anna Marie for your excellent service and patience you showed me and my husband during our new car purchase. We definitely will send busine Thank you Anna Marie for your excellent service and patience you showed me and my husband during our new car purchase. We definitely will send business your way! Top rated Dealership in our eyes. More

Not motivated sellers. Indifferent customer service Just walked in to look at pilot with cash in hand. Been Toyota drivers for decades, but wanted to give the pilot a shot. After 10 minutes of looking a Just walked in to look at pilot with cash in hand. Been Toyota drivers for decades, but wanted to give the pilot a shot. After 10 minutes of looking around, had to go find the lady at the counter to ask to test drive. Asked my name and said they'd get me someone right away. Sat for 25 minutes before walking out. Terrible first impression. Going to Fred Anderson now. Never got an associate so selected first one on the list so I can submit this review. More

WORST DEALERSHIP EVER! Unfrotunately I had another terrible experience with this dealership, that I thought I would finally share my review. Two years ago I had my oil chang Unfrotunately I had another terrible experience with this dealership, that I thought I would finally share my review. Two years ago I had my oil changed, and after they gave me a list of things wrong with my vehichle. I knew that couldn't be right, so I brought it into a different dealership to get it looked over and they said it was in perfect condition. I also have never had a problem with any of the things on their "list" over the last two years. Because of this experience I was skeptical about buying a car from them, but we have been on the look out for an odyessy van that I thought it was worth a shot. Well long story short, we had an offer worked out and were about to purchase a van from them that was located at their North Charleston dealership. We went home to grab the paper work we needed while they were supposed to have someone drive the van to the honda dealership, and when we got back, they said it was sold! Really?! That's when the USED SALES MANAGER ANDREW came out to apologize and tell us he would be happy to help us find a new van with the same requirements. That evening while we were at home, we decided to call the North Charleston dealership to see if the van really had sold and it hadn't, it was still waiting for a buyer! WHY the heck would they lie to us!? (oh wait, because they lie about everything!) Also, i tried calling Andrew to talk to him about what we were looking for and ask about the van they had lied about, and said had sold, but its been THREE WEEKS and he still hasn't returned my calls. WORST DEALERSHIP i have ever had to deal with in my life! More

Best Experience EVER! From start to finish the Hendrick Honda team and Kayla helped to create the ideal car buying experience! Going in with low expectations as a result of From start to finish the Hendrick Honda team and Kayla helped to create the ideal car buying experience! Going in with low expectations as a result of poor past experiences with other dealers, I was completely blown away by Hendrick. Friendly, accommodating, and willing to work with my schedule and financial limitations Kayla was able to help match me with a brand new FIT in an extremely timely, efficient, and professional manner. I highly recommend Hendrick Honda and would refer both this dealer and saleswoman to ANYONE looking for a stress-free and comfortable purchase! More

Buying a car made easy I purchased a vehicle from Anne Marie Taylor, with no hassle and quick delivery of the vehicle. Hendrick got me to the payment I needed to be in, did I purchased a vehicle from Anne Marie Taylor, with no hassle and quick delivery of the vehicle. Hendrick got me to the payment I needed to be in, did what they said, and my sales woman listened to my needs, and payed attention to my busy schedule. First time ever buying a vehicle with honest people in the car business Highly recommend More

Fantastic Experience! I had the most wonderful experience with the dealership and my salesperson, Anne Marie. When my car got totaled I visited Hendrick Honda and talked wi I had the most wonderful experience with the dealership and my salesperson, Anne Marie. When my car got totaled I visited Hendrick Honda and talked with Anne Marie. It took 3 weeks before insurance finalized everything and I could buy a car. Anne Marie kept in touch with me, was encouraging and kind, and promptly answered all my questions. She and the dealership gave me a GREAT deal on a 2017 Honda Civic sedan. Sameer worked with me as well on the day I made the purchase and was sweet, kind, and patiently went over all the options on my new car. Everyone went above and beyond in making sure I was happy with my purchase. I can't recommend them enough, no hassle, friendly, honorable, like extended family :) More