Hendrick Honda of Charleston

Best Customer Service Around!! Always greeted with a smile, complimentary customer drop off/pick up, never pushy, they get the job done right the first time. Mike Callahan is so gre Always greeted with a smile, complimentary customer drop off/pick up, never pushy, they get the job done right the first time. Mike Callahan is so great to work with! More

Service Department This is hands down the best service department I have ever visited. The professional manner and customer service is the best!! The friendliness of the This is hands down the best service department I have ever visited. The professional manner and customer service is the best!! The friendliness of the team is awesome!! More

Oil Change on my 2017 Accord. Servicemen are friendly and capable. The newer Honda Accods require less scheduled maintenace that my older car did, so I see the service people less. Servicemen are friendly and capable. The newer Honda Accods require less scheduled maintenace that my older car did, so I see the service people less. However, Marc is always a pleasure to work with. More

Satisfaction The staff is always friendly. My sales person Mark Bohlen is a Great guy. Over Thanks Hendrick Honda. Outstanding Service. Wait time needs a The staff is always friendly. My sales person Mark Bohlen is a Great guy. Over Thanks Hendrick Honda. Outstanding Service. Wait time needs a little work More

Great experience! By far the best dealership I have ever dealt with. Everyone was truly kind and egar to help and answer any questions honestly! Will no doubt go back i By far the best dealership I have ever dealt with. Everyone was truly kind and egar to help and answer any questions honestly! Will no doubt go back in the future! More

Oil change and tire rotation They provided great service, easily made an appointment online and they were ready for me when I arrived. Quick and friendly employees! I plan to keep They provided great service, easily made an appointment online and they were ready for me when I arrived. Quick and friendly employees! I plan to keep returning for services on my vehicle. More

Honda recall for 2018 Accord backup camera software upgrade Telephone service appointment scheduler tried to sell un-needed maintenance services. Upon arrival, Service Advisor Marc Mounts informed me to expect Telephone service appointment scheduler tried to sell un-needed maintenance services. Upon arrival, Service Advisor Marc Mounts informed me to expect at least 1.5 hours. Actual time was 3.5 hours. More

Horrible Service Experience Took my Odyssey in for it's first service and an open safety recall. Upon arriving, I was told it should be ready in about 90 minutes. Good. 90 minute Took my Odyssey in for it's first service and an open safety recall. Upon arriving, I was told it should be ready in about 90 minutes. Good. 90 minutes go by and I go to check on it. I was told that the safety recall actually takes around 4 hours so it wouldn't be ready for another 5-6 at least, because, for that reason they hadn't even started the service.  So not only did I sit there for 90 minutes for nothing, but no one bothered to let me know.  I was then told that they could get me a rental and I could come pick up tomorrow. I was told it'll be here in 15 minutes, fine. 25 minutes go by and they finally show up with the crustiest Chrysler minivan they could find. We do a walk around and then I'm told make sure you bring it back with the half tank that's in there now.  Wait, what? So you're mess-up has forced me into a van that I don't even want, wasted hours of my time, inconvenienced me to have to bring this back tomorrow, and now you want me to replace the gas that I shouldn't even have to be using in the first place? This entire experience was an absolute disaster.  Went and picked up the van, the only smooth part of this process. To be honest, the fact that after all this I was still charged for the oil change rubs me the wrong way. I will never come back over here for service again. I'll give Stokes Honda a try. More

Wonderful experience This was a very wonderful experience. The staff was super amazing. They were kind, helpful and prompt. They got me in and out in a very efficient time This was a very wonderful experience. The staff was super amazing. They were kind, helpful and prompt. They got me in and out in a very efficient time frame. Alisha was awesome! More