Hendrick Honda of Charleston

One of the worst customer experiences I’ve ever had. Came in to utilize an offer that they mailed to me despite their services being on the higher end price wise because I trusted them and had historic Came in to utilize an offer that they mailed to me despite their services being on the higher end price wise because I trusted them and had historically used Hendrick dealerships for service. I forgot to present my offer her checking out but called on my way home to let them know and while they said they would have it applied, they actually disappeared and ignored my calls and emails on multiple occasions. Too bad because I had enjoyed working with them up until this time consuming & ridiculous situation. More

Jonathan Bair was so very knowledgeable! He was extremely friendly & helpful by calling me several times to update me on the status of the work being done. Thanks! extremely friendly & helpful by calling me several times to update me on the status of the work being done. Thanks! More

Very pleasant experience working with Mark Bohlen in service The support of Mark Bohlen is greatly appreciated, taking care of my daughter's 2014 CR-V. She is a Citadel student and I monitor the vehicle maint The support of Mark Bohlen is greatly appreciated, taking care of my daughter's 2014 CR-V. She is a Citadel student and I monitor the vehicle maintenance from Michigan. Mark is very valuable to me because when I can't reach him on my first try, he always calls me the same day. In our case, I want to be very honest with the improvement that we have observed in the normal services of the 2014 CR-V +100k miles (oil change, tire rotation, etc.). Our 2014 CR-V always had services at a Honda dealership in Michigan (services for minors and majors). Hendrick Honda's prices are very competitive against the Detroit area. (I sometimes went to West Michigan dealerships to get majors services like brakes). Honda Hendrick's prices are like Honda West Michigan's. We have already performed 5 services on Honda Hendrick, and the first three services did not reset the engine oil change warning light and my daughter asked me how to reset the dash light. I told Mark about that (small details, but so far there are no more problems). I noticed in the 4th service, that they just followed the checklist on the possible services that the car might need based on the miles (without checking if the engine air filter was necessary, for example). Then my daughter began to mistrust. (I spoke to Mark and he took care of our concerns). In our last service (5th), we asked Mark to quote all tire changes (4 tires), fuel injection service, and engine oil change. He did an amazing job. Very good price vs other options in Charleston, SC and the service was done in 4 hours (additionally they lent my daughter a car for free). Being a remote parent and feeling comfortable that your local Honda dealer is taking care of my daughter's car makes a big difference. I recommend Mark Bohlen and the dealer. Alejandro Sanchez - Detroit, MI More

My 2019 CRV is Hendrick Honda number 6. That tells you how much I trust Hendrick and Honda’s!! Their service manager, Gary Hamilton is awesome!!’ how much I trust Hendrick and Honda’s!! Their service manager, Gary Hamilton is awesome!!’ More

Always a great experience! Gary is very knowledgeable and helpful. All of the staff are very sweet. I highly recommend hendrick honda for service on your vehicles. and helpful. All of the staff are very sweet. I highly recommend hendrick honda for service on your vehicles. More

Mark b provided great customer service to my wife when she brought in her 2016 to be serviced. When Mark called me with the update he was very professional and polite on the phone she brought in her 2016 to be serviced. When Mark called me with the update he was very professional and polite on the phone More

Always great service We are on our third Hendrick Honda vehicle and always have been pleased with the service we receive! We always know that the work will be done well a We are on our third Hendrick Honda vehicle and always have been pleased with the service we receive! We always know that the work will be done well and promptly. More

Satisfied. Been through a few dealerships over the past 41 years. It is a great pleasure to have Eddie Simpson as our service expert. vehicle Having a service Been through a few dealerships over the past 41 years. It is a great pleasure to have Eddie Simpson as our service expert. vehicle Having a service writer that actually knows Honda vehicles from bumper to bumper. More

Excellent Gary Hamilton is the best. He is the reason I bought a second Honda.He always treats me with courtesy and respect. He deserves a raise. Gary Hamilton is the best. He is the reason I bought a second Honda.He always treats me with courtesy and respect. He deserves a raise. More