Hendrick Honda

Great team of professionals Hendrick Honda Charlotte has an outstanding team of professionals who delivered exceptional service in our car buying experience. We hit a bump whe Hendrick Honda Charlotte has an outstanding team of professionals who delivered exceptional service in our car buying experience. We hit a bump when it was discovered that the flexible maintenance care contract actually significantly understates the services that the dealership provides. The team responded fully and professionally to the concern. In order to avoid similar misunderstandings with future customers, it will be up to Hendrick Autoguard, Inc. (a separate company) to revise the contract to reflect the services actually provided by the dealership. Thank you Israel Rigaud, Sam Anders, Stewart Abbott, Andrew Patteson, Philip Allen, Matthew Ricks for bringing integrity and service to the car buying experience. More

No pressure sales I give the dealership five stars for the same reason I keep buying at Hendrick Honda South Blvd. the sales person made it easy to buy and financing to I give the dealership five stars for the same reason I keep buying at Hendrick Honda South Blvd. the sales person made it easy to buy and financing took no time at all. In and out In about two hours. More

Professional Service Casey McGuire was my Service Advisor. He was professional, helpful and solved my complicated problem at no charge! Enjoyed the popcorn too. Thank y Casey McGuire was my Service Advisor. He was professional, helpful and solved my complicated problem at no charge! Enjoyed the popcorn too. Thank you Casey! Ronnie Russell is awesome in sales too! Thank you Ronnie! More

Nothing could be finer This was the third time I've purchased a car from Hendrick and the first time I've worked with Melissa Evans. My service advisor, Don Gunn recommende This was the third time I've purchased a car from Hendrick and the first time I've worked with Melissa Evans. My service advisor, Don Gunn recommended her and I'm so glad he did. Melissa knows her stuff and she has the right stuff. I thoroughly enjoyed the entire process and knew she had my best interest in mind. I'm sure I will be seeing her the next time I buy a car. More

Always a great experience This was the second time we have purchased a car within the year from Melissa. She is great and knowledgeable. And very quick on paperwork. This was the second time we have purchased a car within the year from Melissa. She is great and knowledgeable. And very quick on paperwork. More

Unprofessional Management Our experience at Hendrick Honda was so bad we reached out to Hendrick Honda’s Management. Two weeks later still no response. Recently my wife an Our experience at Hendrick Honda was so bad we reached out to Hendrick Honda’s Management. Two weeks later still no response. Recently my wife and I came out to finalize our deal for our son. We had been working with Sam and Ken for a couple of weeks. We had an appointment for 1pm Thursday afternoon. I had made it very clear that we could be there as long as needed but that our son would be on his lunch break and would only have time to sign paperwork and leave. We had offered to do everything on the weekend but was assured it would not be a problem to do everything Thursday at 1. It did not go smoothly. A member of your management, Sean Mclane was rude, unprofessional and never once apologized or for that matter even after several others at your dealership helped to complete the deal and smooth out all the issues he never even thanked us for our business. He actually acknowledged that he didn’t care if we bought a car or not. This was the first time in all my many years of buying cars that a member of management didn’t even acknowledge let alone thank us for our business. I would like to point out that I had previously purchased two other cars at this location. I have also purchased ten other times at Hendrick Dealerships. I plan on reaching out to Rick Hendrick as well about our experience. After everything that happened we still showed our appreciation for all that Ken and others did on our behalf. Ken was extremely professional and he has earned my respect and I will definitely reach out to him for future automotive needs. It’s a real shame that Hendrick Honda doesn’t have more Ken Hill’s and less Sean Mclane’s. One thing I neglected to mention but want to make a point of- is that there was an appointment scheduled for 1:00pm (and as I did indicate before my son was on a tight schedule); after the confrontation with Sean, someone from management called Umberto Spinillo to the dealership in order to handle the deal. He (Umberto) indicated that he just needed a few minutes as he thought the information would already have been loaded which it was not so he had to key it in himself. I don’t know who was supposed to have had the deal loaded in, but it wasn’t. Umberto and Ken turned what started out as a very bad situation and were able to diffuse it and get the deal done (which we really appreciated). I do feel bad that Umberto’s lunch got cold while he did this deal; but again, we really appreciated it. More

EXCELLENT Melissa was the best salesperson. She was honest, extremely helpful, informative, and highly detailed oriented. She made me feel like family! I highly Melissa was the best salesperson. She was honest, extremely helpful, informative, and highly detailed oriented. She made me feel like family! I highly recommend her, and she is second to none!! More