Hendrick Honda
Charlotte, NC
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Wish I had known how I was going to be treated after the sal Title says it all. I was told one this at purchase time, and later something different. When I tried to rectify situation, no one in management woul Title says it all. I was told one this at purchase time, and later something different. When I tried to rectify situation, no one in management would speak with me. Salesman was short and rude with me. More
Very smooth and sharp personal service from Jess Johnson Jess Johnson was very helpful on our lease of two Hondas, a Fit and CR-V. We came in for a recall on our Fit and decided to release both of our car Jess Johnson was very helpful on our lease of two Hondas, a Fit and CR-V. We came in for a recall on our Fit and decided to release both of our cars, Fit and CR-V, since both were near the end of their leases. This was a complicated transaction and Jess was right of top of both situations. I would certainly recommend Jess to any prospective customer. Jess was very understanding of our situation and served us to a tee. More
Professional Sales Organization Sean McLane and his staff are professional and treat everyone with respect. We were given an excellent price without any haggling on both the new Acco Sean McLane and his staff are professional and treat everyone with respect. We were given an excellent price without any haggling on both the new Accord as well as for our trade in. Hendrick Honda has a customer for life and will recommend them to all our friends and family. More
Terrific I appreciate Darron McCullough in the collision department of Hendricks Honda. He is efficient, organized and pays close attention to the details. He I appreciate Darron McCullough in the collision department of Hendricks Honda. He is efficient, organized and pays close attention to the details. He communicates and keeps you constantly informed. Sometimes I felt Darron was the only one working to get my car fixed. Thanks for a great job Darron.. More
Exceptional team work Excellent sales,under cut the other guys in an email, confined in a call and follow-up email. Got deal closed in 1/2 an hour over 3 days of hard core Excellent sales,under cut the other guys in an email, confined in a call and follow-up email. Got deal closed in 1/2 an hour over 3 days of hard core negotiations with other guys. Really spectacular team. Carol got the paperwork done lickety- split, Moises was a super human breath of fresh air in a sales guy. He managed multiple sales at once and made my son and I feel great. And to Charlie Warren the deal maker, to you, hats off. You got your customer in mind and not just the business of greed. My fiends and family already have heard about you guys and it's been less than 24 hours since my FABULOUS Accord purchase. Keep up the good work. :D!! More
Annual Safety Inspection Once again, I received excellent service for my Hondas at Hendrick Honda in Woodgbridge, VA. We have been owners of many Hondas since 1983, and with Once again, I received excellent service for my Hondas at Hendrick Honda in Woodgbridge, VA. We have been owners of many Hondas since 1983, and with Hendrick since 1991. We have always received excellent service in both purchasing and service each and every time. This visit was to obtain annual Safety Inspection and my service writer was Phil (?). He met me upon my arrival and quickly and efficiently processed me in and in normal time expectations notified me that the inspection had been completed and that the vehicle was in excellent condition. He further advised me where the vehicle was parked and that all of the paperwork was in the vehicle. As stated above, once again I left Hendrick Honda fully satisfied. More
New car | Bad Experience Price of the new car was very good but I need to wait for 4 weeks to get delivery based on my color preferences. On the day of delivery I found some s Price of the new car was very good but I need to wait for 4 weeks to get delivery based on my color preferences. On the day of delivery I found some scratches in the vehicle by then I signed all the documents and loan check was also taken. There took the vehicle for cleaning and asked me to come next day. I still found scratches after cleaning and not convinced to buy new car with scratches. There are in no position to replace the car inspite of inventory does exist and asked me to take back my money. I finally quit and asked for money which their paid immediately for cash portion but loan check was already submitted and encashed. It took multiple followup and almost nearly 2 weeks back for the money to be returned to the bank. I had to take the interest and big time pain for shopping in this location. Infact I am royal customer at this location :(. Please don't pay or sign before looking into the car is my learning. More
Steve Bagwell, and Hendrick Honda Rock! Two weeks ago I was involved in an accident that totaled my car. Being a full time engineering student with a full time job, I had zero time for the m Two weeks ago I was involved in an accident that totaled my car. Being a full time engineering student with a full time job, I had zero time for the mess that ensued. I knew I wanted to try an Accord for a commuter car as I had previously had a Camry. As soon as the check came in from my insurance I filled out an Edmunds.com form for an Accord and was contacted by Steve Bagwell at Hendrick Honda. I told him what had happened, what I had driven before, and what I wanted in a car. He was very helpful as I explained my financial situation. Without tooting my own horn, I have great credit, but hadn't planned to purchase a car. In other words I hadn't paid down all of my credit cards, and saved up a large down payment in anticipation of totaling my three year old car. He was very understanding, and was able to map out the situation before I ever arrived at the dealership. He had a comparable car ready for me to test drive, and got me fantastic lease terms, that actually reduced my payment by $100 from what my previous loan had been. I was able to add a few extras, and still come out $40 cheaper with a brand new car. The experience was surreal compared to my experience at other dealers, where I always seemed to struggle for a lower quality vehicle at a much higher price than my credit warranted. In any case, the clear coat and tint were done immediately as soon as I was able to bring in the car, and Steve was very helpful during the entire process. We exchanged phone calls regularly throughout the whole deal. The financing office was also fantastic. I was given great deals, and the paperwork was run through about as painlessly as possible. This all happened between 8:00 pm and 10:30 pm as well. Nobody acted irritated that I kept them at work two hours late because of my own terrible schedule. The overall experience was fantastic, and I look forward to my fiancee' getting her first new car at Hendrick in a few months, and I definitely look forward to trading up there at the end of my lease! More
A blessing!! I came to the dealership with little expectations and Ronnie overdid himself and got me the vehicle that I really really wanted. Top notch service! I came to the dealership with little expectations and Ronnie overdid himself and got me the vehicle that I really really wanted. Top notch service! More
Excellent job Ronald Lopez is an excellent dealer. He is so prompt and able to make his efforts to satisfy his clients. I am happy with help me get. I will strongl Ronald Lopez is an excellent dealer. He is so prompt and able to make his efforts to satisfy his clients. I am happy with help me get. I will strongly Recommend him to all. More






