Hendrick Honda Pompano Beach

Buying My New Civic 2016 I have given the rating above because I was treated with courtesy at Hendrick Honda. The car purchase went smoothly and seamless from sitting down wit I have given the rating above because I was treated with courtesy at Hendrick Honda. The car purchase went smoothly and seamless from sitting down with the dealer to a test drive, and then signing the paperwork. I really enjoyed how the Honda Civic 2016 felt on the road. I didn't feel that high pressure that you feel at other Honda dealerships in Palm Beach County. I have two other Honda dealers closer to my house but I feel more confident doing business with Hendrick Honda. I'd recommend to others easily. Great Customer Service! More

Excellent!! My experience with sales team and management was beyond excellent I would highly recommend coming to see Preston.Chuck was the kindest man we've seen My experience with sales team and management was beyond excellent I would highly recommend coming to see Preston.Chuck was the kindest man we've seen at a dealership very sweet. More

great customer service I went to Hendrick honda to purchase my new vehicle, the service I received from the seller was excellent it was beyond. I would like to say thank yo I went to Hendrick honda to purchase my new vehicle, the service I received from the seller was excellent it was beyond. I would like to say thank you to Mansur Good job dear Wisena More

Fooled Twice...and never again! I own a 2010 Honda Civic. It has 66K miles and I finally paid it off!!! They really are good cars and any dealership that sells Honda should be proud I own a 2010 Honda Civic. It has 66K miles and I finally paid it off!!! They really are good cars and any dealership that sells Honda should be proud. That being said, Hendrick Honda in Pompano Beach is NOT such a place. Today, 02/13/2016, I went in to the service department to inquire about why my A/C was not working. Peter Gamez, service advisor, told me it would cost $149.95+tax, total amount $158.95. I should have said no and walked out then...but I didn't. I wanted to give this service department one more chance to be honest. I watched as my car was driven away to be inspected. After a reasonable amount of time, Mr. Gamez returned and suggested to me that we replace the compressor, and the $149.95 would go toward the repair. Let me break this down...to repair the compressor was quoted at $900.00. That includes the compressor, the clutch, and the coil, plus labor. After hearing this and making a few calls, I denied the request to fix the car, knowing $900.00 was simply too much to fix the car. After saying, "No, I do not want to have your guys fix it, please draw up the paperwork and let me get out of here." Mr. Gamez left to fill out the paperwork. I went over to the parts department and asked about purchasing a new compressor. He told me it’s going to be $540.00. Mr. Gamez saw me at the parts department and visited with me again. He told me that he would do the repair for $670.00, but that would be the best he could do, and really couldn’t do more than 10% off the price of the repair. I declined again. When the paperwork arrived, I signed the paperwork and paid the $149.95+tax and left. When I got home, I read the invoice. "Customer States the A/C is not blowing cool. Check and advise. Fans engage but compressor does not when AC commanded ON. Power Present at Relay Location: SWAPPED KNOWN GOOD RELAY AND POWER IS PRESENT AT COMPRESSOR CONNECTOR. Clutch/coil shows signs of overheating. Check system R134 Charge. GOOD. 39kg. Customer declined repair- Recommended replacing Compressor and Relay.” Question??? After charging me $149.95+tax, why wouldn't they just leave the working relay switch intact? Why did they say there were signs of overheating? Signs of overheating are, chipped paint on the clutch, wire insulation burnt off, leaving exposed wires. There are none of these signs on the clutch or the wiring. Now, it clearly states that replacing the switch made the a/c work again. Why wouldn't they just repair the switch? Because they wanted to replace the compressor and charge me $900.00. Then after noticing that I would do it myself, lowered the price to $670.00. I went to Advanced Auto Parts for Item# R6242 and bought a new relay switch for $5.99+tax. I came home and put the new one in, JUST LIKE THEY DID AT THE DEALERSHIP! And when I turned on the a/c, the clutch was moving, the fan was moving, and cold air was filling the interior of the car. There are no signs of overheating, and no signs that I need a new compressor. Needless to say, I am finished with this dealership. I am going to do a chargeback on the credit card, and never go to this dealership AGAIN!!! I strongly suggest you do NOT get your car serviced by this dealership. They will rip you off. You can count on it! More

very good experience,staff great What make a dealership so good is the sales people.Mansur Khawaja makes Hendrick Honda part of that great team.Have been a long time customer at Hendr What make a dealership so good is the sales people.Mansur Khawaja makes Hendrick Honda part of that great team.Have been a long time customer at Hendrick Honda More

Great experience Troy Alley, thank you for making my internet car buying experience at Hendrick Honda, Pompano Beach, FL an overall great experience. You really made Troy Alley, thank you for making my internet car buying experience at Hendrick Honda, Pompano Beach, FL an overall great experience. You really made it simple. I would highly recommend Henderick Honda,Pompano Beach, FL without any hesitancy. More

Knowledgeable, efficient, professional and friendly A good experience for new car purchase. Reps gave thorough explanation of all features. Test drive was helpful with explanations of new features. W A good experience for new car purchase. Reps gave thorough explanation of all features. Test drive was helpful with explanations of new features. Would highly recommend. More

Great experience overall I've never gone into a dealership and have the staff work so hard to ensure we had the best deal on a vehicle.Troy Alley was great from beginning to t I've never gone into a dealership and have the staff work so hard to ensure we had the best deal on a vehicle.Troy Alley was great from beginning to the end. I gave recommended this Pompano Honda to all my family and friends, and I love my new Honda:) More

Great I always had a great experience in this dealer, I got my third car and I am very happy with the deal I got. Mr. Mansur was the salesperson who made th I always had a great experience in this dealer, I got my third car and I am very happy with the deal I got. Mr. Mansur was the salesperson who made this happened. More

WHAT MAKES A DEALERSHIP? SERVICE AND YOUR PEOPLE YOUR STAFF IS UNREAL, JACK WILLIAMS WAS AND STILL IS. I USE USAA FOR EVERYTHING. AFTER FINDING THE CAR I WANTED ( WAS OVER PRICED FOR MY BUDGET) HE HE YOUR STAFF IS UNREAL, JACK WILLIAMS WAS AND STILL IS. I USE USAA FOR EVERYTHING. AFTER FINDING THE CAR I WANTED ( WAS OVER PRICED FOR MY BUDGET) HE HELPED GETTING ME ONLINE WITH USAA, AND WORKED OUT WITH THEM MY INSURANCE AND THE LOAN WITH USAA. THEY CAME UP MY COVERAGE AND WHAT I COULD AFFORD. JACK WENT TO THE BACH OFFICE AND WAS ABLE TO BRING THE PRICE DOWN TO MY APPROVED LOAN. HE WORKED OVER 4 HOURS AND ENDED UP WITH A SIGNED CONTRACT, LOAN FINISHED AND YOUR ELECTRONIC CHECK WAS PRINTED OUT. ALL SAID AND DONE I DROVE OUT WITH THE CAR. JUST GREAT... IN THE RATING OF 1 TO 5 STARS I CANT RATE HIM 5 STARS !!! I WOULD RATE HIM 500 STARS PLUS A BANNER OVER HIS CUBICLE PLUS BALLON'S. HE IS A PLEASURE TO RATE. HE IS NOW FINDING THE 2ND KEY FOR THE CAR. JACK THANK YOU, LEONARD EISEMAN 561-900-2562 More