Hendrick Honda Pompano Beach

One Star is One Star Too Many Even one star is one star too many.I can't even spend the energy to describe what a scam job I just experienced at this place. I went in looking for a Even one star is one star too many.I can't even spend the energy to describe what a scam job I just experienced at this place. I went in looking for a Certified Pre-owned car, found what I wanted. negotiated the price, and finally, after 2 visits and almost 4 hours got into the Finance Office to finalize and pay CASH. At this time I was told I had no warranty. What? I specifically asked for a "Certified PreOwned car," I said. The salesperson, who is the victim of a sleazy management team, was forced by his manager, Cesar, to slyly remove the warranty, which took care of the amount we negotiated down to the price I agreed on. Shame on you all! You could have had a happy customer and a great deal, but instead chose to take the low road. No integrity. So sad. Everyone I know will know. And by the way, calling me the"mean and scary lady" even in jest, doesn't cut it. Nor does calling me "Dear" in your typical condescending way towards women buyers. Makes car buying even worse than you think it's going to be! I'll make sure not one friend I know buys anything from them. More

Excellent Customer Service Personalized service that is hard to match. From the first contact I had with Kristen in internate sales I felt that my needs were top priority, I fel Personalized service that is hard to match. From the first contact I had with Kristen in internate sales I felt that my needs were top priority, I felt valued as a customer throughout the entire process. Even after I drove away in my new HR-V, I was assured with follow up emails and phonecalls that they care and take pride to keep customers happy. Give them a try, you won't regret it. More

Great experience at Hendrick Honda James Jordan made my experience buying a car very relaxing and enjoyable. I came in with concern due to being buried in my previous lease. He worked w James Jordan made my experience buying a car very relaxing and enjoyable. I came in with concern due to being buried in my previous lease. He worked with me even when I thought I was doomed and we came down to a price and eventually made the sale final. Love my new car and I will absolutely be recommending James to all my friends who are in the market for a new car. Overall great experience! More

Surprising level of excellance I was forced to purchase a vehicle on short notice as a result of my prior vehicle being stolen. I went to Hendrick Honda in Pomano and was greeted by I was forced to purchase a vehicle on short notice as a result of my prior vehicle being stolen. I went to Hendrick Honda in Pomano and was greeted by James Jordan (sales associate). James was a professional thru out the entire process and followed they on every promise that he made. James made my experience a pleasure rather than an adventure. There was no BS, just honest answers to questions. I highly recommend James and the Hendrick dealership. I normally do not take time to write reviews but felt that excellance should be rewarded. Ed B. More

Disappointing experience for a terrific product. We purchased a Honda Fit one evening in March, David was our sales person and Miguel was the finance person. Neither were honest about the price, eve We purchased a Honda Fit one evening in March, David was our sales person and Miguel was the finance person. Neither were honest about the price, even after several trips to the "glass office". We went through Costco where we were supposed to get a copy of the vehicle's invoice but did not. The price was incorrect when we got to the finance part and they both blamed each other for the mistakes, which we found very unprofessional. It was after closing and the pressure Miguel put on us to get additional insurance was very strong, doing all of the paperwork in advance before we had agreed to anything. We just wanted to get out of there. We ended up getting some insurance but called to cancel it a couple days later and were told it wasn't in the system yet, that he will mail us the forms to sign as soon as it is recorded. It has been two months and we have not received anything. Miguel does not return my calls. Looks like he is waiting to get his bonus from the sale before he cancels it. The survey they sent us was in Spanish so we couldn't fill it out, I asked for one in English but have yet to receive it, which is surprising because we were told by both David and Miguel that they do not received anything from the sale unless they receive 10s on the survey. I love my Honda, it is the second one I've owned. It is a shame that the purchasing experience was so horrible that I will not recommend Hendricks to anyone. Once Miguel got the sale, we were dismissed. I sent a complaint through the internet and received a call immediately from Dave Reeve, but he just referred me back to Miguel. There was no follow up. More

Car buying experience This is a very friendly professional dealer. My family has dealt with James Jordan 3 times now and it has always been a very pleasant experience. Al This is a very friendly professional dealer. My family has dealt with James Jordan 3 times now and it has always been a very pleasant experience. Always feel given a fair deal. More