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Hendrick Honda Hickory

Hickory, NC

4.8
1,009 Reviews

945 US Highway 70 SE

Hickory, NC

28602

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Showing 1,009 reviews

April 13, 2011

We just purchased our third Honda from Hendricks since 2004. We like the way Hendricks treats their customers. We have never had a bad experience there. Bryan Smith was our salesman and he was great. More

by scanlady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Smith
March 26, 2011

Beyond a Bad Experience!! I drove an hour and a half from Charlotte with price and trade agreement in hand only to be met with the classic squeeze, bait-and-switch tactics. This, after I emptied my entire ca More

by taycongrace
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Bryan Messick
Apr 04, 2011 -

Hendrick Honda Hickory responded

Thank you for your feedback. It is very important that we get all comments "good and bad". I'm truly sorry about the chain of events you describe in your post and that is why I'm sending this email. I don't think it was Ryan's intentions to have you drive from Charlotte and not sell you a car. I'm not sure how we got to this point but I will research the process. At this point We,(Honda Cars of Hickory)have to make sure this doesn't happen again. Again I value your feedback and I'm sorry for the inconvenience. Stuart Allen Client Relations Manager

Apr 07, 2011 -

taycongrace responded

I fully agree that this should not happen again. Perhaps he will do more research instead of just telling the customer what they want to hear over the phone and not being able to deliver. The frustration for me is that they had my trade info all day and would have known that they were not going to be willing to pay that much but had me drive anyway. Needless to say I learned a ton about the value of honesty. Thank you for your response, James Geiges

March 25, 2011

The Honda Ridgeline is the second vehicle we have purchased from Honda Cars of Hickory within the past 13 months. There are numerous dealers in our area, Columbia, SC, to purchase vehicles from but w More

by No Boots
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Shade, Jay Brown
March 08, 2011

Me and my mother were very much pleased with honda of hickory. We got a better price than any other dealers for what she wanted and the sales staff were great and very knowledgeable on the CR-V and all t More

by Wayneboss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Buchanan, Mark Buchanan
February 25, 2011

Pricing offered with absolutely no B/S and pricing was perfect I thought. Perfect meaning some profit for the dealer and a far better price to me than competing dealers. Salesman was friendly, knowledge More

by hdvess
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
mel tuttle, Mel Tuttle
February 20, 2011

I was impressed with the friendlyness of Bryan and the knowledge he conveyed about the car we seclected and the care he took to please us. I would recommend this dealership to others. No high pressure sal More

by Gary Shytle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Smith
January 21, 2011

I have had on and off again dealings with this dealership for almost 7 years and they always treat me with respect and honestly. This trip was for a new car and throughout the whole process I felt comfortab More

by bob2u28168
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Addison, Mel Tuttle & Eyan Townsend, Robbie Allison, Mel Tuttle
January 17, 2011

It was a wonderful experience. Deanna went the extra mile to make sure I had the car I wanted and would best suit my needs and budget. She was extremely patient, explained the differences and answered More

by julieayn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deanna Heck
January 17, 2011

I have given the rating of 5 on all items, because of the great attention to detail, price, cleanliness of dealership, friendliness of all we came in contact with. The sales reprentative, Mel Tuttle, wa More

by Bob Tull
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mel Tuttle, Mel Tuttle
January 14, 2011

We had the greatest experience purchasing a Accord Crosstour thru Honda Cars of Hickory, everyone was super nice and easy to work with, and helped us get a payment that we could afford. We will be pur More

by KeNp1116
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mel, Jamie, & Brian, Mel Tuttle, Bryan Messick, Jamie Wilson
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