Hendrick Honda Hickory

My husband and I recently decided to trade in our 2005 Odyssey for an upgraded 2010 model. We checked with one local dealership and got the impression that while we were getting a decent deal, it wasn't Odyssey for an upgraded 2010 model. We checked with one local dealership and got the impression that while we were getting a decent deal, it wasn't the best we could get. A friend mentioned Mike May of Honda Cars of Hickory so we decided to give a call. Mike was so friendly and helpful. He took our info and immediately got it to the sales team. We were put in touch with Mark Buchanan who made sure every aspect of the process was easy on us. All our business was done via telephone and email as we live almost 6 hours from the dealership. Mark's attentiveness to our needs and desires was outstanding. He drove the 6 hour trip to deliver our vehicle in person and pick up our trade. THAT IS CUSTOMER SERVICE! He was also VERY patient and understanding with my 3 year old that was not wanting to wait to finish paperwork. Derrick in Finance was outstanding as well. Being active duty military there were some details to work out with the paperwork. This was not a problem for Derrick. He got right to making sure we were taken care of and the paperwork was done correctly. Every aspect of our car buying with this dealership was made easy and we will be contacting them for our next purchase when my husband returns from deployment. We felt we were in good hands during the entire process. More

Choosing and purchasing a new vehicle is never easy, but dealing with Mark Buchanan at Honda Cars of Hickory made the process enjoyable! I didn't make it easy for Mark either because I knew what I wanted a dealing with Mark Buchanan at Honda Cars of Hickory made the process enjoyable! I didn't make it easy for Mark either because I knew what I wanted and wasn't going to settle for anything else. After a lot of hard work, my perfect Honda Element was located and delivered to me. It's a wonderful car and I enjoyed working with all the guys that I met during my purchase. Even the financing was made more enjoyable because of the humor and personality of Jamie. I would recommend this dealership and all the helpful employees to anyone interested in a new vehicle. More

I had several choices for an automobile and a dealer, but chose Honda Cars Of Hickory because I knew Rick McClure would have my very best interests at heart and provide me with objective, reasoned answers to chose Honda Cars Of Hickory because I knew Rick McClure would have my very best interests at heart and provide me with objective, reasoned answers to help me select the very best automobile for my stated needs. This he did with great interest and expert knowledge. He discussed the pros and cons for my situation for any of the several makes and models I presented to him, and together we decided the Honda CR-V would be the best choice. My decision was validated when the CR-V was named the crossover vehicle of the year!! I would strongly recommend Rick to anyone seeking professional, unbiased information regarding vehicles. Thanks, Rick, and thanks to the incredible team at Honda Cars of Hickory! More

I have purchased 5 cars from Honda cars of Hickory over the years. I am an hour and a half away and still find myself going there for business they are all very friendly and go above and beyond to meet you the years. I am an hour and a half away and still find myself going there for business they are all very friendly and go above and beyond to meet your needs!!Mel Tuttle has been my favorite salesman he handles my picky ways very well. Grace in the finace dept is awesome, very informative and WILL get you the best rates! Thanks so much guys for once again an awesome experience! I love my new Pilot!! More

I received a great deal on an end-of-year model Ridgeline. Service has been speedy and courteous. Free WiFi for while you are getting service is much appreciated! Coffee/Tea area could be improved Ridgeline. Service has been speedy and courteous. Free WiFi for while you are getting service is much appreciated! Coffee/Tea area could be improved but that's no a big deal. Clean and bright service area is a plus and the techs know their stuff. More

Great experience with this dealership. Mark was very straightforward, conscientious, and easy to work with. I was looking for a specific model and color, and they stayed on top of it until it was found. straightforward, conscientious, and easy to work with. I was looking for a specific model and color, and they stayed on top of it until it was found. I would highly recommend Mark and Honda Cars of Hickory! More

The sales people were very friendly and above all were not pushy. Derek in finance informed us of options yet once again, was not pushy. Until I visited Honda Cars of Hickory, I didn't know a car purcha not pushy. Derek in finance informed us of options yet once again, was not pushy. Until I visited Honda Cars of Hickory, I didn't know a car purchase could be this low stress. I am very pleased. This was my 2nd purchase from Honda of Hickory, it will not be my last. More

The entire staff at Honda Cars of Hickory have been most helpful in assisting us with our new purchase of the 2009 Ridgeline RL. One employee that stands above all the employees is Mark Buchanan. Mark has helpful in assisting us with our new purchase of the 2009 Ridgeline RL. One employee that stands above all the employees is Mark Buchanan. Mark has gone beyond the call of duty in his sale of this vehicle. He showed genuine concern for my wife and I. As my wife did not want to be bothered with the "business" end of the purchase, Mark made sure she was comfortable in lounge and also at his desk with coffee and refreshments. Mark showed utmost friendliness and cooperation as the vehicle had to be brought back for some initial work and he made sure our schedule was taken into consideration. I would recommend friends to come to Honda Cars of Hickory but more important I would recommend them to see Mark Buchanan for an honest salesman. As a matter of fact, I have already encouraged several friends to see Mark for their future purchase. The dealership is definitely blessed to have Mark Buchanan as an employee. More

I was extremely pleased with the service I received at this dealership!! The salesman was very professional and informative and also truthful. I would highly recommend this dealership for your Honda purch this dealership!! The salesman was very professional and informative and also truthful. I would highly recommend this dealership for your Honda purchase. My son also bought a Civic SI and was pleased with his purchase as well. I found the other staff members there very helpful with assisting me in my purchase. Everyone there welcomed me with a smile on their face. This process was easy and well informed and I greatly appreciate the time the salesman spent with me. More

This place is the biggest rip off I have ever encountered. I wish there were other choices for me, but I made the mistake of buying the extended warranty, which so far has covered nothing, as we encountered. I wish there were other choices for me, but I made the mistake of buying the extended warranty, which so far has covered nothing, as well as the maintenance plan, which isn't as good as what they say it is. First off, the maintenance plan is supposed to include an oil change every 3000 miles, but they started putting the oil change at every 5000 miles on the reminder sticker! The maintenance plan includes parts that break, but not parts that malfunction. The quoted wait time for me was an hour, but 3 hours later I am still waiting on my car. What the heck???? Totally not happy with them. More